The Ultimate Guide to Xerox Oklahoma City Call Center
Welcome to our comprehensive guide on Xerox Oklahoma City Call Center, where we will be exploring everything you need to know about this exceptional service. Whether you’re a business owner or a job seeker, this article will provide you with all the information you require to make an informed decision.
Introduction
Xerox Corporation is one of the most renowned American global corporations, known for providing world-class business process outsourcing services. With its headquarters located in Norwalk, Connecticut, the company specializes in developing, producing, and selling printers, photocopiers, software, and other related services.
In this article, we’ll be focusing on one of Xerox’s most prominent call centers located in Oklahoma City, Oklahoma. This call center has been providing top-notch services to businesses around the world, and it’s no surprise that it is a highly sought-after service provider in the industry.
An Overview of Xerox Oklahoma City Call Center
Xerox Oklahoma City Call Center was established in 1998 and has grown to become one of the best call centers in the industry. With over two decades of experience, the center has provided exceptional services to clients from various industries, including healthcare, insurance, and telecommunications.
The facility is located at 100 N. Broadway Avenue, Oklahoma City, OK 73102, and it operates 24/7 to ensure that clients’ needs are met at all times.
The Services Offered
The Xerox Oklahoma City Call Center specializes in providing a wide range of services, including customer service, technical support, sales, and back-office support. Their team of professionals is well-trained and experienced in handling different client needs and delivering top-notch services.
The center is also equipped with modern technology that ensures efficient operations and quick problem resolution. Some of the advanced technology they use include:
| Technology | Description |
|---|---|
| Genesys Call Center | This platform allows for effective call routing, data analysis, and data management. |
| Salesforce Customer Relationship Management (CRM) System | This system helps the center manage customers’ data, track interactions, and provide personalized services. |
| Real-Time Speech Analytics | This helps in monitoring calls in real-time, identifying potential issues, and ensuring customer satisfaction. |
Frequently Asked Questions (FAQs)
What is Xerox Oklahoma City Call Center?
Xerox Oklahoma City Call Center is a facility established by Xerox Corporation in Oklahoma City, OK, to provide world-class business process outsourcing services.
What services does Xerox Oklahoma City Call Center offer?
Xerox Oklahoma City Call Center offers a wide range of services ranging from customer service, technical support, sales, and back-office support to clients from various industries.
What makes Xerox Oklahoma City Call Center unique?
Xerox Oklahoma City Call Center is unique because of its highly trained and experienced team, modern technology, and exceptional services that are tailored to meet clients’ different needs.
What is the address of Xerox Oklahoma City Call Center?
Xerox Oklahoma City Call Center is located at 100 N. Broadway Avenue, Oklahoma City, OK 73102.
What are the working hours of Xerox Oklahoma City Call Center?
Xerox Oklahoma City Call Center operates 24/7 to ensure that clients’ needs are met at all times.
What industries does Xerox Oklahoma City Call Center serve?
Xerox Oklahoma City Call Center serves clients from various industries, including healthcare, insurance, and telecommunications.
What technology does Xerox Oklahoma City Call Center use?
Xerox Oklahoma City Call Center uses advanced technology, including Genesys Call Center, Salesforce Customer Relationship Management (CRM) System, and Real-Time Speech Analytics, to ensure efficient operations and quick problem resolution.
Can I visit Xerox Oklahoma City Call Center?
Unfortunately, due to security reasons, Xerox Oklahoma City Call Center does not allow visitors. However, you can contact their customer service team via phone or email.
What is the application process for jobs at Xerox Oklahoma City Call Center?
If you’re interested in working at Xerox Oklahoma City Call Center, you can visit their website and submit your application online. Make sure to check their career portal regularly for job openings.
What are the qualification requirements for jobs at Xerox Oklahoma City Call Center?
The qualification requirements for jobs at Xerox Oklahoma City Call Center vary depending on the position. However, candidates are expected to have a high school diploma, good communication, and customer service skills, and be proficient in the use of computers and other related software.
What type of training do employees receive at Xerox Oklahoma City Call Center?
Xerox Oklahoma City Call Center provides comprehensive on-the-job training to its employees to ensure they are equipped with the necessary skills to deliver exceptional services. New hires are taken through a rigorous training program before being allowed to handle client accounts.
How many employees work at Xerox Oklahoma City Call Center?
Xerox Oklahoma City Call Center employs over 500 professionals who are well-trained and experienced in handling different client needs and delivering top-notch services.
What are the benefits of working at Xerox Oklahoma City Call Center?
Working at Xerox Oklahoma City Call Center comes with various benefits, including competitive compensation packages, health and wellness programs, flexible working arrangements, and career advancement opportunities.
How can I contact Xerox Oklahoma City Call Center?
You can contact Xerox Oklahoma City Call Center via phone by dialing +1 405-605-7000 or send an email to okccareers@xerox.com.
How can I partner with Xerox Oklahoma City Call Center?
If you’re interested in partnering with Xerox Oklahoma City Call Center, you can visit their website and fill in the contact form. Their team will get back to you as soon as possible to discuss the partnership opportunities available.
Conclusion
In conclusion, Xerox Oklahoma City Call Center is undoubtedly one of the best call centers in the industry. With its exceptional services, experienced team, and state-of-the-art technology, Xerox Oklahoma City Call Center has established itself as a leading business process outsourcing service provider. Whether you’re a business owner or job seeker, Xerox Oklahoma City Call Center is the perfect solution to your needs.
So, take a step towards transforming your business operations or career and partner with Xerox Oklahoma City Call Center today! Contact them via phone at +1 405-605-7000 or send an email to okccareers@xerox.com for further inquiries.
Disclaimer
This article is not affiliated with Xerox Corporation. All information presented in this article is based on publicly available sources, and the views presented here are those of the author’s alone.