Greetings to all the readers who are interested in knowing more about Wipro, one of the leading BPO and IT services companies in India. Wipro has a strong presence in Delhi, which is considered one of the biggest hubs for outsourcing and call center services. In this article, we will provide a comprehensive insight on Wipro in Delhi call center, its services, operations, history, and everything else you need to know. So, let’s dive right in!
Introduction
Wipro Limited is a multinational corporation providing information technology, consulting, and business process services. The company was founded in 1945 by Mohamed Hasham Premji as Western India Vegetable Products Limited. Later on, the company diversified and entered the IT industry in 1980. Since then, Wipro has become one of the largest IT companies in India and the world, with a workforce of over 190,000 employees serving clients across 60 countries. Wipro’s services include application development and maintenance, infrastructure management, digital transformation, analytics, cloud computing, and cybersecurity. One of Wipro’s primary operations in India is its call center services, which are based in Delhi.
The History of Wipro in Delhi
Wipro established its first call center in Delhi in 1999, marking the beginning of its journey in the outsourcing industry. The Delhi call center initially provided voice-based services for US-based clients. In the early 2000s, Wipro expanded its call center services to include non-voice processes such as data processing, email support, and chat support. The company continued to grow and set up multiple delivery centers in Delhi and NCR region to cater to the increasing demand for outsourcing services. Today, Wipro has one of the largest call center operations in Delhi with over 10,000 employees working across various domains.
Wipro’s Services in Delhi
Wipro’s call center in Delhi offers a range of services, including voice-based and non-voice processes. The voice-based processes include inbound and outbound customer support, telemarketing, technical support, and lead generation. The non-voice processes include email support, chat support, data processing, and back-office support. Wipro also provides specialized services such as finance and accounting, human resources outsourcing, and procurement outsourcing. Wipro’s Delhi call center caters to clients from various industries such as banking and finance, healthcare, telecom, retail, and more. The center operates 24/7 to ensure uninterrupted services to its clients.
Wipro’s Operations in Delhi
Wipro’s call center operations in Delhi are spread across multiple locations in the National Capital Region (NCR). The company has established state-of-the-art delivery centers equipped with the latest technology, software, and hardware to provide top-notch services. The centers are strategically located near major transport hubs for easy accessibility. Wipro ensures that its employees receive regular training and development programs to enhance their skills and knowledge. The company also offers a range of employee benefits such as health insurance, transport facilities, and flexible work hours.
Wipro’s Clients in Delhi
Wipro’s Delhi call center serves clients from various parts of the world, predominantly the US, Europe, and Australia. The company has established long-term relationships with its clients by providing high-quality services and delivering projects within deadlines. Some of Wipro’s major clients in Delhi include leading banks, healthcare providers, telecom operators, and retail giants. Wipro works closely with its clients to understand their requirements and offer customized solutions to meet their business objectives.
Wipro’s Contribution to the Delhi Job Market
Wipro’s call center operations have played a significant role in generating employment opportunities for the youth in Delhi and the surrounding regions. The company has created over 10,000 jobs in Delhi alone, and the number is expected to increase in the coming years. Wipro recruits graduates from various streams such as engineering, commerce, and management and provides them with career growth opportunities through training and development programs. The company also promotes diversity and inclusion by hiring individuals from different backgrounds, genders, and age groups.
Wipro’s CSR Activities in Delhi
Wipro believes in giving back to the community and has undertaken several CSR initiatives in Delhi. The company has launched programs that focus on education, healthcare, and environment conservation. Wipro runs a program called ‘Wipro Cares’ that supports underprivileged children’s education by providing them with scholarships and infrastructure facilities. The company also conducts health camps and awareness sessions on various health issues. Wipro has implemented various measures to reduce its environmental footprint, such as using renewable energy sources, reducing waste generation, and promoting sustainable practices.
Wipro’s Future Plans for Delhi
Wipro plans to expand its operations in Delhi and the NCR region by investing in new technologies and improving its infrastructure. The company aims to provide its clients with innovative solutions that leverage emerging technologies such as artificial intelligence, machine learning, and robotics process automation. Wipro also plans to strengthen its partnerships with clients and build long-term relationships based on trust and mutual growth. The company aims to create more job opportunities in Delhi and contribute to the city’s economic growth.
Wipro in Delhi Call Center Table
| Parameters | Details |
|---|---|
| Company Name | Wipro Limited |
| Established Year | 1945 |
| Services Offered | Information Technology, Consulting, and Business Process Services |
| Location | Delhi and NCR Region |
| Number of Delivery Centers | Multiple |
| Number of Employees | Over 10,000 |
| Operations Hours | 24/7 |
| Services Offered | Voice-based and non-voice processes, Finance and Accounting, HR Outsourcing, and Procurement Outsourcing |
| Major Clients | Leading banks, healthcare providers, telecom operators, and retail giants |
Frequently Asked Questions (FAQs)
1. What is Wipro’s primary operation in Delhi?
Wipro’s primary operation in Delhi is its call center services.
2. What services does Wipro’s Delhi call center offer?
Wipro’s Delhi call center offers voice-based and non-voice processes such as inbound and outbound customer support, technical support, email support, chat support, data processing, and back-office support.
3. What are some of Wipro’s major clients in Delhi?
Wipro’s major clients in Delhi include leading banks, healthcare providers, telecom operators, and retail giants.
4. How many employees does Wipro have in Delhi?
Wipro has over 10,000 employees working across its various delivery centers in Delhi.
5. What are some of Wipro’s CSR activities in Delhi?
Wipro has undertaken several CSR initiatives in Delhi, such as providing scholarships to underprivileged children, conducting health camps and awareness sessions, and promoting sustainable practices.
6. What are Wipro’s future plans for Delhi?
Wipro plans to expand its operations in Delhi and the NCR region by investing in new technologies and improving its infrastructure.
7. How does Wipro ensure the quality of its services?
Wipro ensures the quality of its services by providing regular training and development programs to its employees and continuously upgrading its technology and infrastructure to meet the latest industry standards.
8. What is the work culture like at Wipro’s Delhi call center?
Wipro’s Delhi call center has a vibrant and employee-friendly work culture that promotes diversity, inclusion, and collaboration. The company provides its employees with various benefits such as health insurance, transport facilities, and flexible work hours.
9. Does Wipro offer career growth opportunities to its employees in Delhi?
Yes, Wipro offers career growth opportunities to its employees in Delhi by providing regular training and development programs and promoting employees based on their performance and potential.
10. How does Wipro contribute to the Delhi job market?
Wipro has created over 10,000 jobs in Delhi and the surrounding regions, contributing significantly to the city’s job market.
11. Does Wipro have plans to expand its services to other cities in India?
Yes, Wipro plans to expand its services to other cities in India and establish new delivery centers based on the demand for outsourcing services.
12. How does Wipro ensure client satisfaction?
Wipro ensures client satisfaction by understanding their requirements, offering customized solutions, and delivering projects within deadlines.
13. What are some of Wipro’s achievements in the outsourcing industry?
Wipro has received several awards and recognitions for its outstanding performance in the outsourcing industry. The company has been ranked among the top outsourcing companies by various industry experts.
Conclusion
Wipro’s call center operations in Delhi have been instrumental in establishing the company’s position as a leader in the outsourcing industry. With over 10,000 employees working across multiple delivery centers, Wipro has become one of the largest employers in Delhi. The company’s services range from voice-based and non-voice processes to specialized domains like finance and accounting and HR outsourcing. Wipro has established strong relationships with its clients by providing high-quality services and meeting their business objectives. The company’s CSR initiatives and contribution to the Delhi job market have made it a responsible and respected corporate citizen. Wipro’s future plans for Delhi involve investing in new technologies and infrastructure to provide innovative solutions to its clients and create more job opportunities. We hope this article has provided valuable insights into Wipro’s operations in Delhi and enriched your knowledge. Thank you for reading!
Closing Statement with Disclaimer
The information presented in this article is based on publicly available sources and our research. We have made every effort to ensure the accuracy and reliability of the information presented herein. However, we cannot guarantee the completeness or timeliness of the information. The readers are advised to conduct their independent research and seek professional advice before making any decisions or taking any actions based on the information provided in this article. We do not endorse any specific company, product, or service mentioned in this article. The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of the company.