Introduction
Welcome to WestJet Jobs Calgary Call Center – the hub of career opportunities and growth in Calgary, Canada. Are you looking for a rewarding career in the airline industry? Do you have excellent customer service skills and a passion for helping people? Then WestJet Jobs Calgary Call Center is the perfect place for you.
At WestJet, we are committed to providing our customers with exceptional service, and our call center team is integral to achieving this goal. We are always looking for talented and motivated individuals to join our team, and we offer a range of exciting and challenging roles that will allow you to grow and develop your career.
In this article, we will provide you with a comprehensive guide to the WestJet Jobs Calgary Call Center. We’ll cover everything from the history of the company to the requirements for employment, the benefits of working with us, and much more. So, let’s get started!
The History of WestJet
WestJet was founded in 1996 by a group of Calgary entrepreneurs who wanted to create a new kind of airline that was focused on providing low-cost and high-quality service. The company began with just three aircraft and five destinations, but it quickly grew to become one of Canada’s largest airlines.
Today, WestJet has over 180 aircraft and flies to more than 100 destinations across Canada, the United States, Mexico, the Caribbean, Central America, and Europe. We are proud to have become one of Canada’s most trusted and respected airlines, and we are committed to providing our customers with exceptional service every day.
WestJet Jobs Calgary Call Center
What is the WestJet Jobs Calgary Call Center?
The WestJet Jobs Calgary Call Center is the central hub for all of WestJet’s customer service operations. Our call center team provides support to customers across the globe, including booking flights, changing reservations, and answering questions about our services and policies.
What are the Requirements for Employment?
To work at the WestJet Jobs Calgary Call Center, you need to meet specific requirements. These requirements include:
| Requirement | Description |
|---|---|
| Education | You should have a high school diploma or equivalent. A post-secondary degree may be an advantage. |
| Experience | Customer service experience is an asset. Experience in a call center environment is preferred. |
| Language Skills | You must be fluent in English. Being fluent in French or Spanish is an asset. |
| Technical Skills | You must have strong computer skills, including proficiency in Microsoft Office. |
| Availability | You should be available to work evenings, weekends, and holidays. |
What are the Benefits of Working at the WestJet Jobs Calgary Call Center?
Working at the WestJet Jobs Calgary Call Center comes with several benefits, including:
- Competitive salary and benefits
- Opportunities for career growth and advancement
- Flexible work schedules
- Positive work environment
- Employee travel discounts
What Positions are Available?
The WestJet Jobs Calgary Call Center offers a range of positions that will suit a wide variety of skills and interests. These positions include:
- Call Center Representative
- Customer Service Agent
- Reservation Agent
- Support Agent
How to Apply for a Job at the WestJet Jobs Calgary Call Center?
If you’re interested in working at the WestJet Jobs Calgary Call Center, you can apply online through the WestJet careers website. Simply create a profile, upload your resume and cover letter, and apply for any open positions that match your skills and experience.
What is the Hiring Process?
The hiring process at the WestJet Jobs Calgary Call Center typically involves several stages, including:
- Application and resume review
- Phone screening
- Skills assessment
- In-person interview
- Criminal record and background checks
The timeline for the hiring process can vary, but we typically aim to make job offers within six to eight weeks of the initial application.
What Training is Provided?
At the WestJet Jobs Calgary Call Center, we believe in providing our employees with the training and support they need to succeed. All new employees will receive extensive on-the-job training, which includes:
- Product and service training
- Systems and software training
- Customer service training
- Soft skills training
We also offer ongoing training and support to help our employees develop their skills and advance their careers.
FAQs
How Many People Work at the WestJet Jobs Calgary Call Center?
The WestJet Jobs Calgary Call Center employs over 1,000 people.
What is the Average Salary for WestJet Jobs Calgary Call Center Employees?
The average salary for WestJet Jobs Calgary Call Center employees is approximately CAD$40,000 per year.
Do WestJet Jobs Calgary Call Center Employees Receive Benefits?
Yes, WestJet Jobs Calgary Call Center employees receive a comprehensive benefits package, which includes health, dental, vision, and life insurance, as well as a retirement savings plan and employee travel discounts.
What is the Work Schedule for WestJet Jobs Calgary Call Center Employees?
The work schedule for WestJet Jobs Calgary Call Center employees varies depending on the position, but it generally includes evenings, weekends, and holidays.
What is the Dress Code at the WestJet Jobs Calgary Call Center?
The dress code at the WestJet Jobs Calgary Call Center is business casual.
What is the Employee Turnover Rate at the WestJet Jobs Calgary Call Center?
The employee turnover rate at the WestJet Jobs Calgary Call Center is low, indicating that employees enjoy their work and feel valued by the company.
What Career Opportunities are Available at the WestJet Jobs Calgary Call Center?
At the WestJet Jobs Calgary Call Center, there are numerous opportunities for career growth and advancement, including leadership roles, training and development positions, and specialized customer service roles.
What is the Company Culture Like at the WestJet Jobs Calgary Call Center?
The company culture at the WestJet Jobs Calgary Call Center is positive, collaborative, and focused on providing exceptional service to our customers. We believe in empowering our employees and fostering a supportive work environment.
What is the Training Like for New Employees at the WestJet Jobs Calgary Call Center?
The training for new employees at the WestJet Jobs Calgary Call Center is extensive and includes on-the-job training, system training, and customer service training. Our goal is to provide our employees with the skills and knowledge they need to succeed in their roles.
What is the Performance Review Process at the WestJet Jobs Calgary Call Center?
The performance review process at the WestJet Jobs Calgary Call Center involves regular feedback and coaching from managers, as well as formal performance evaluations on an annual basis. Our goal is to help our employees reach their full potential and achieve their career goals.
What is the Employee Recognition Program at the WestJet Jobs Calgary Call Center?
The employee recognition program at the WestJet Jobs Calgary Call Center is designed to acknowledge and reward employees who go above and beyond in their roles. This includes a range of incentives, such as gift cards, travel vouchers, and paid time off.
What is the Employee Feedback Process at the WestJet Jobs Calgary Call Center?
The employee feedback process at the WestJet Jobs Calgary Call Center is open and transparent. We encourage our employees to share their ideas, feedback, and concerns with us, and we take all feedback seriously. Our goal is to create a culture of continuous improvement and open communication.
What is the Employee Assistance Program at the WestJet Jobs Calgary Call Center?
The employee assistance program at the WestJet Jobs Calgary Call Center provides confidential and professional support to employees who are experiencing personal or work-related issues. This includes counseling services, legal and financial advice, and referral to community resources.
What is the Employee Referral Program at the WestJet Jobs Calgary Call Center?
The employee referral program at the WestJet Jobs Calgary Call Center encourages current employees to refer their friends and family members for open positions. If the referral is successful, the employee will receive a bonus.
Conclusion
Working at the WestJet Jobs Calgary Call Center is an excellent opportunity for anyone who is passionate about providing exceptional customer service and building a rewarding career in the airline industry. We offer a range of exciting and challenging roles, competitive salary and benefits, and opportunities for growth and development.
If you’re interested in joining our team, we encourage you to apply online today. We look forward to hearing from you!
Disclaimer
The information provided in this article is accurate at the time of writing, but the information may be subject to change. Please refer to the WestJet careers website for the most up-to-date information about employment opportunities at the WestJet Jobs Calgary Call Center.