Introduction
Are you looking for a job at a call center? Do you want to know how to ace your wawancara kerja call center? Look no further! This article will provide you with everything you need to know to prepare for your interview and impress your potential employer.
Before we get started, let’s take a moment to congratulate you on landing an interview. This is the first step towards landing your dream job.
Throughout this article, we will discuss the questions you are likely to be asked, how to prepare for the interview, and tips to help you stand out from the crowd.
So, let’s get started!
What is a Call Center?
A call center is a centralized office used for receiving and transmitting a large volume of requests by telephone. The customer service representatives (CSRs) who work in a call center are responsible for handling customer inquiries, complaints, and providing general information about the company they represent.
What is Wawancara Kerja Call Center?
“Wawancara kerja” is the Indonesian term for a job interview. “Wawancara kerja call center” is a job interview specifically for a position in a call center.
What are the Common Questions Asked in a Wawancara Kerja Call Center?
| Question | Explanation |
|---|---|
| What do you know about our company? | This question assesses your research skills and your interest in the company. |
| Tell me about yourself. | The objective of this question is to gauge your interpersonal skills and to see how you present yourself. |
| How would you handle an angry customer? | This question is designed to assess your conflict resolution skills, your ability to stay calm under pressure, and your customer service skills. |
| What are your strengths and weaknesses? | This question is asked to assess your self-awareness and to see how you handle criticism. |
| How do you handle stress? | This question assesses your ability to handle stressful situations, which is essential in a call center environment. |
| What do you think are the qualities of a good CSR? | This question is asked to see if your idea of a good CSR aligns with the company’s values and expectations. |
| Why should we hire you? | This question gives you the opportunity to showcase your skills and experience that make you the best candidate for the job. |
Tips to Prepare for Wawancara Kerja Call Center
Now that you know what questions to expect, here are some tips to help you prepare for your interview:
Research the Company
Do your homework and learn as much as you can about the company. This will not only impress your interviewer but will also help you to determine if the company is a good match for you.
Practice Your Responses
Practice answering common questions with a friend or family member. This will help you to feel more confident and prepared during the interview.
Prepare Questions to Ask
Have a list of questions prepared to ask your interviewer. This not only shows that you are interested in the company but also gives you a better understanding of what the job entails.
Dress Appropriately
Dress professionally and conservatively. This shows that you take the interview seriously and are respectful of the company’s dress code.
Be Punctual
Aim to arrive at least 15 minutes early for your interview. This gives you time to check-in, compose yourself, and prepare mentally.
Bring Copies of Your Resume
Bring several copies of your resume in case your interviewer wants to pass it along to other members of the hiring team.
Tips to Impress Your Interviewer
Here are some tips to help you impress your interviewer and stand out from the crowd:
Be Confident
Confidence is key. Speak clearly, make eye contact, and sit up straight. This not only shows your interviewer that you are confident in your ability to do the job but also that you are confident in yourself.
Showcase Your Skills
During the interview, highlight your skills and experience that are relevant to the job. This will show your interviewer that you are the best candidate for the position.
Be Enthusiastic
Show your passion for the job and the company. Enthusiasm is infectious and will leave a lasting impression on your interviewer.
Ask Thoughtful Questions
Ask thoughtful questions that show you have done your research and are genuinely interested in the company.
Follow-Up After the Interview
Send a thank-you note or email to your interviewer within 24 hours of the interview. This shows that you appreciate their time and are still interested in the job.
FAQs
What should I wear to a wawancara kerja call center?
It’s best to dress professionally and conservatively for a call center job interview. This means wearing business attire such as a suit, dress pants, or a skirt with a blouse. Avoid wearing anything too casual or revealing.
How long does a wawancara kerja call center typically last?
The length of a call center job interview can vary depending on the company and the interviewer. On average, you can expect the interview to last between 30 minutes to an hour.
Do I need to bring anything to my wawancara kerja call center?
It’s always a good idea to bring several copies of your resume, a notepad and pen to take notes, and a list of questions to ask your interviewer.
What are some common mistakes to avoid during a wawancara kerja call center?
Some common mistakes to avoid during your interview include being late, showing a lack of enthusiasm, speaking negatively about a previous employer, and not doing your research about the company.
What are the qualities of a good CSR?
A good CSR should have excellent communication and listening skills, problem-solving skills, the ability to stay calm under pressure, and a strong customer service orientation.
How can I stand out from other candidates during a wawancara kerja call center?
To stand out from the other candidates, showcase your skills and experience relevant to the job, show your passion for the company, ask thoughtful questions, and follow-up after the interview with a thank-you note or email.
What types of questions should I ask during my interview?
You should ask questions that show you have done your research and are interested in the company, such as “What do you think sets your company apart from its competitors?” or “Can you tell me about your company culture?”.
What is the purpose of a wawancara kerja call center?
The purpose of a call center job interview is for the company to assess your skills, experience, and suitability for the job. It’s also an opportunity for you to learn more about the company and the position.
What should I do if I am struggling to answer a question during my interview?
If you are struggling to answer a question, take a deep breath and take a moment to compose yourself. It’s okay to ask your interviewer to repeat the question or to ask for clarification.
Can I bring a friend or family member to my wawancara kerja call center?
No, it is not appropriate to bring a friend or family member to a job interview. This is a professional setting, and it’s best to attend the interview alone.
How important is body language during a wawancara kerja call center?
Body language is essential during a call center job interview. Make eye contact, sit up straight, and avoid fidgeting or slouching. This shows your interviewer that you are confident and engaged in the conversation.
Can I ask about salary during my wawancara kerja call center?
It’s best to wait until the company brings up the topic of salary. In most cases, they will discuss it towards the end of the interview or during a follow-up call.
How soon after the interview should I expect to hear back from the company?
The timeline for hearing back from the company can vary. It’s best to wait a week before following-up with the company if you haven’t heard anything.
Conclusion
Preparing for a wawancara kerja call center can be nerve-wracking, but with the right preparation and mindset, you can ace the interview and land the job of your dreams. Remember to research the company, practice your responses, and showcase your skills and enthusiasm.
And, most importantly, be yourself! Let your personality shine through and show your interviewer why you are the best candidate for the job.
So, go ahead and make a lasting impression on your potential employer. Good luck!
Disclaimer
The information provided in this article is for informational purposes only. Please consult with a professional career advisor or recruiter for customized advice tailored to your unique situation.