Welcome to our guide on VoIP phone cost in India for call centers! 📞💰
Are you a call center owner searching for affordable and reliable VoIP phone options in India? Look no further! In this article, we will take a deep dive into the world of VoIP phone systems specifically tailored for call centers. From the basics of VoIP and its benefits to the different VoIP phone options available in India, we’ve got you covered. So, grab a cup of coffee ☕ and let’s dive in!
What is VoIP and Why is it Important for Call Centers? 🤔
Voice over Internet Protocol (VoIP) is a means of making and receiving calls over the internet using software-based phone systems. With VoIP, call centers can make and receive calls from anywhere in the world, as long as they have access to the internet. This technology has revolutionized the way call centers operate, making it easier and more affordable than ever to set up a call center from scratch.
VoIP systems offer a range of benefits that are particularly useful for call centers. Firstly, they are more cost-effective than traditional phone systems, as call centers can make long-distance calls at a fraction of the cost. Additionally, VoIP systems offer better sound quality, call recording capabilities, and call forwarding options. In other words, switching to VoIP can dramatically improve the efficiency and effectiveness of call center operations.
What are the Different VoIP Phone Options Available for Call Centers in India? 📞
If you’re running a call center in India, you have a range of VoIP phone options to choose from. The most popular among these are:
| VoIP Phone Provider | Cost | Features |
|---|---|---|
| SIP2Dial | Starting from ₹999/month | Call recording, call forwarding, and IVR system included |
| MyOperator | Starting from ₹799/month | Call tracking, call routing, and automated call distribution included |
| Ozonetel | Starting from ₹1,000/month | CRM integration, automated payment reminders, and customisable reports included |
While there are other VoIP phone providers in India, these three are among the most reputable and cost-effective options for call centers.
SIP2Dial: Quality and Affordability Combined 💰
SIP2Dial is a cloud-based VoIP phone system provider that offers a range of features tailored specifically for call centers. SIP2Dial’s pricing is among the most affordable in the Indian market, starting from just ₹999/month. For this price, call centers get access to all the basic features such as call recording, call forwarding, and an IVR system. Additionally, they also offer a range of add-ons such as power dialing, IVR customization, and advanced reporting.
SIP2Dial’s sound quality is also among the best in the market, with customers reporting high-quality sound and minimal lag. Their customer support is also very responsive, with a dedicated support team available 24/7 to tackle any issues that may arise.
MyOperator: The All-in-One VoIP Phone System 📞
MyOperator is another popular VoIP phone system provider in India that offers a range of features for call centers. Their pricing starts from ₹799/month, which gives call centers access to call tracking, call routing, and an automated call distribution system. They also offer a range of add-ons such as bulk SMS, click-to-call, and a voice logger.
One of the standout features of MyOperator is their all-in-one dashboard that allows call centers to manage all their calls, messages, and recordings in one place. This makes it easier for call center managers to track performance and identify areas for improvement.
Ozonetel: The Most Customisable VoIP Phone System 🖥️
Ozonetel is a cloud-based VoIP phone system provider that offers a range of features tailored for call centers. Their pricing starts from ₹1,000/month, and includes features such as CRM integration, automated payment reminders, and customisable reports. They also offer a range of add-ons such as speech recognition, voice biometrics, and a web conferencing system.
What sets Ozonetel apart from other providers is their customisation options. Call centers can customize every aspect of their phone system, from the IVR menu to the hold music. This makes it easier for call centers to create a branded experience for their customers. Additionally, Ozonetel’s customer support team is very responsive, with a dedicated team available 24/7 to tackle any issues that may arise.
VoIP Phone Cost in India: FAQs 📝
1. How much does it cost to set up a VoIP phone system for a call center in India?
The cost of setting up a VoIP phone system for a call center in India depends on several factors, such as the number of agents, the features required, and the provider chosen. Generally, providers in India offer pricing plans starting from ₹799/month up to ₹5,000/month. However, additional fees may be charged for add-on features and international calls.
2. Can I use my existing phone system with VoIP?
Yes, in most cases you can use your existing phone system with VoIP. However, you may need to purchase additional hardware or software to enable this. It’s best to consult your VoIP provider for guidance on how to set up your existing phone system with their software.
3. Do I need a stable internet connection to use VoIP?
Yes, a stable internet connection is essential for using VoIP. Without a stable internet connection, call quality may suffer, and calls may drop frequently. It’s best to ensure that you have a reliable and fast internet connection before setting up a VoIP phone system.
4. How do I choose the best VoIP phone system for my call center?
To choose the best VoIP phone system for your call center, consider factors such as pricing, features, sound quality, and customer support. Additionally, consider the number of agents you have and the volume of calls you receive on a daily basis. You can also read reviews and ask for recommendations from other call center owners to help you make an informed decision.
5. What features should I look for in a VoIP phone system for my call center?
The features you should look for in a VoIP phone system for your call center depend on the nature of your business. However, some essential features to consider include call recording, call forwarding, an IVR system, call tracking, call routing, and an automated call distribution system. Additionally, you may want to consider add-on features such as bulk messaging, click-to-call, and voice logger.
6. Can I make international calls with a VoIP phone system?
Yes, you can make international calls with a VoIP phone system. However, additional fees may be charged for international calls, depending on the provider you choose. It’s best to consult the provider for more information on international call rates.
7. Is it easy to set up a VoIP phone system for my call center?
Yes, setting up a VoIP phone system for your call center is relatively easy. Most VoIP phone system providers offer step-by-step guides on how to set up their software, and many offer customer support to help you troubleshoot any issues that may arise. Additionally, many VoIP providers offer free trials or demos, allowing you to test the software before committing to a long-term contract.
8. Can VoIP phone systems integrate with other software such as CRMs?
Yes, many VoIP phone systems can integrate with other software such as CRMs. This makes it easier for call center managers to manage customer data and track performance. It’s best to consult your VoIP provider for information on which software integrations are available.
9. Can I port my existing phone number to a VoIP phone system?
Yes, in most cases, you can port your existing phone number to a VoIP phone system. This allows you to keep your existing phone number while using VoIP technology. It’s best to consult your VoIP provider for guidance on how to port your existing phone number.
10. Do I need to purchase any additional hardware to use VoIP?
In most cases, you don’t need to purchase any additional hardware to use VoIP. However, you may need to purchase a headset or microphone to make and receive calls. Additionally, some VoIP phone systems may require additional hardware, such as a VoIP phone or gateway. It’s best to consult your VoIP provider for information on which hardware is required.
11. Can I use VoIP phone systems with mobile devices?
Yes, many VoIP phone systems are compatible with mobile devices. This allows call center agents to make and receive calls on their mobile phones. However, additional fees may be charged for mobile compatibility, depending on the provider you choose.
12. Can I set up call routing with a VoIP phone system?
Yes, most VoIP phone systems offer call routing capabilities. Call routing allows call centers to route calls to the most appropriate agent based on factors such as language, skill level, and availability.
13. What is the average monthly cost of a VoIP phone system for a call center in India?
The average monthly cost of a VoIP phone system for a call center in India depends on several factors such as the number of agents, the features required, and the provider chosen. Generally, providers in India offer pricing plans starting from ₹799/month up to ₹5,000/month. However, additional fees may be charged for add-on features and international calls.
Conclusion: Time to Switch to VoIP! 🚀
As you can see, VoIP phone systems can save call centers a significant amount of money while improving call quality and efficiency. By choosing the right VoIP provider for your call center, you can ensure that your customers receive the best possible experience. We recommend SIP2Dial, MyOperator, and Ozonetel as the most reputable and cost-effective VoIP phone system providers for call centers in India. So, it’s time to make the switch to VoIP and take your call center operations to the next level! 🚀
Disclaimer:
The information contained in this article is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this article.