Vietjet Air Call Center: Your Ultimate Guide to Getting Assistance

🛩️ Introduction

Welcome aboard! As a frequent traveler or aspiring adventurer, you know that air travel can sometimes be challenging, especially when unforeseen circumstances arise that require immediate attention. Flight cancellations, delays, lost baggage, and changing travel plans are just a few examples of issues that can crop up during air travel.

Thankfully, you don’t have to go through these issues alone. Vietjet Air, one of the fastest-growing airlines in Southeast Asia, has an efficient and reliable call center that offers 24/7 assistance to passengers. Whether you’re booking a flight, need to make changes, or require any further assistance, Vietjet Air’s call center is there to provide support every step of the way.

Read on to learn everything you need to know about Vietjet Air call center and how to get the most out of their services.

📞 What is Vietjet Air Call Center?

Vietjet Air’s call center is a dedicated customer service team that helps passengers with their travel-related issues. Whether you’ve got questions about your booking or need information on flight schedules, the call center is there to help.

The call center is open 24/7, and you can easily reach them through the phone number provided on the Vietjet Air website, social media, or email.

📞 How can I reach Vietjet Air Call Center?

You can reach Vietjet Air’s call center using one of the following contact methods:

Contact Method	Details
Phone	+84 1900 1886
Email	callcenter@vietjetair.com
Social Media	Facebook, Twitter, Instagram, etc.

📞 What services does Vietjet Air Call Center offer?

Vietjet Air’s call center offers various services to their customers, including:

• Assistance with booking flights, changing bookings, and checking flight schedules
• Providing information about fare types, baggage allowances, and other travel-related queries
• Help with lost and found baggage, refunds and compensation, and other post-flight concerns
• Assistance with special requests such as wheelchair assistance, special meals, and other medical needs

🧑‍💼 About Vietjet Air

Vietjet Air is a Vietnamese low-cost airline that was founded in 2007. The airline serves over 100 destinations across Asia, including cities in Vietnam, Thailand, Singapore, Japan, Korea, and China. With a fleet of more than 70 aircraft, Vietjet Air offers affordable and convenient travel options to its passengers.

🧑‍💼 What are the benefits of flying with Vietjet Air?

Here are some of the benefits of flying with Vietjet Air:

• Affordable fares: Vietjet Air offers competitive fares, making air travel more accessible to everyone
• Wide network: With over 100 destinations, Vietjet Air offers a vast network of travel options to its passengers
• Convenient services: Vietjet Air offers a range of services such as online check-in, baggage selection, and inflight meals, making air travel comfortable and stress-free
• Efficient customer service: Vietjet Air’s call center is available 24/7 to provide assistance to its passengers

❓ Frequently Asked Questions (FAQs)

❓ How do I book a flight with Vietjet Air?

To book a flight with Vietjet Air, follow these steps:

• Visit the Vietjet Air website or mobile app
• Enter your travel details such as departure and arrival cities, travel dates, and number of passengers
• Select your preferred flight and fare type
• Complete the booking process by providing your personal and payment details

❓ How do I check my flight status?

To check your flight status with Vietjet Air, you can use the flight status tool on the Vietjet Air website or mobile app. You can also contact the call center for assistance.

❓ What is Vietjet Air’s baggage policy?

Vietjet Air’s baggage policy depends on the fare type and destination. Generally, passengers are allowed to carry one piece of hand luggage and one piece of checked baggage, with weight and size limitations. For more information, check the baggage policy section on the Vietjet Air website.

❓ How can I make changes to my booking?

You can make changes to your booking with Vietjet Air by contacting the call center or using the Manage My Booking feature on the website. Note that changes may be subject to fees and fare differences based on the fare type and destination.

❓ What are the payment options available for booking a flight with Vietjet Air?

Vietjet Air accepts various payment methods, including credit cards, debit cards, and e-wallets such as PayPal, Alipay, and WeChat Pay.

❓ How can I request special assistance?

To request special assistance such as wheelchair assistance, special meals, or medical needs, contact the call center at least 24 hours before your flight departure.

❓ What are the refund and cancellation policies of Vietjet Air?

Vietjet Air’s refund and cancellation policies are subject to the fare type and destination. Generally, passengers can get a refund or change their booking within a certain time frame with fees and fare differences. For more information, check the refund and cancellation policy section on the Vietjet Air website.

❓ Can I travel with my pet on Vietjet Air flights?

Vietjet Air allows pets on board in the cabin and cargo area, subject to certain restrictions and fees. Contact the call center for more information and assistance with pet travel.

❓ How can I join the Vietjet Air loyalty program?

To join the Vietjet Air loyalty program, go to the website or mobile app and sign up for the program by providing your personal details. The program offers various benefits such as redeemable points, priority services, and exclusive promotions.

❓ Does Vietjet Air offer inflight meals?

Yes, Vietjet Air offers inflight meals and drinks for purchase on board. Passengers can pre-order meals during the booking process or purchase them on board.

❓ What is Vietjet Air’s safety record?

Vietjet Air has consistently maintained a high safety record, and the airline regularly undergoes safety audits and compliance checks to ensure the safety of its passengers and crew.

❓ How can I file a complaint or feedback?

To file a complaint or feedback about Vietjet Air’s services, contact the call center or fill out the feedback form on the website. The airline takes customer feedback seriously and strives to improve its services based on customer suggestions.

❓ What are the contact details of Vietjet Air’s head office?

Vietjet Air’s head office is located in Hanoi, Vietnam. The address and contact details are:

• Address: 302/3 Kim Ma, Ba Dinh District, Hanoi, Vietnam
• Phone: +84 24 3830 6666
• Email: info@vietjetair.com

👋 Conclusion

Thank you for reading our guide on Vietjet Air call center. With the helpful services and efficient customer support provided by Vietjet Air, you can rest assured that you’ll have a smooth and hassle-free travel experience. If you have any further questions or need assistance, don’t hesitate to contact the call center. We hope you have a pleasant journey with Vietjet Air!

❗ Disclaimer

The information in this article is based on publicly available information and may change at any time. The article should not be considered as legal, investment, or financial advice. Readers should do their research and seek professional advice before making any decisions.