Introduction
Welcome, and thank you for taking the time to read this comprehensive guide about the Viator Call Center. As a traveler, you know the importance of having a reliable point of contact to help you plan your adventures. And, that’s where Viator comes in!
Viator is a trusted booking platform that helps travelers plan and book activities, tours, and excursions in over 2,500 destinations worldwide. With Viator, travelers get access to a vast selection of experiences that cater to every taste and budget.
However, with so many options available, it can be overwhelming to decide which experience to choose. This is where Viator’s call center comes in handy. The call center is staffed by expert travel advisors who can assist travelers in making the best decisions for their itinerary, budget, and preferences.
In this guide, we will take a closer look at Viator’s call center and everything you need to know to get the most out of it.
What is Viator?
Viator is a Tripadvisor company that focuses on tours, activities, and travel experiences. The platform offers a vast selection of experiences, including sightseeing tours, theme parks, museums, food tours, and many others. Viator’s goal is to make it easy for travelers to discover and book activities in the destinations they visit.
What is the Viator Call Center?
The Viator call center is a dedicated team of travel advisors who are available to assist customers with their bookings and inquiries. The call center is staffed by a team of experts who are knowledgeable about the destinations and experiences offered on the Viator platform.
Why Use the Viator Call Center?
There are many benefits to using the Viator call center. Here are just a few:
- Expert advice: The travel advisors at Viator’s call center are knowledgeable about the destinations and experiences offered on the platform. They can provide personalized recommendations and advice based on your preferences.
- 24/7 support: The call center is available 24/7, so you can get assistance at any time, no matter where you are in the world.
- Assistance with bookings: If you have any issues with booking an experience on the platform, the call center can help you complete the booking quickly and easily.
- Assistance with cancellations: If you need to cancel an experience, the call center can help you do so without any hassle.
How to Contact the Viator Call Center
There are two ways to contact the Viator call center:
- By phone: You can call the Viator call center toll-free from anywhere in the world. The number is +1 (702) 648-5873.
- By email: You can also email the call center at support@viator.com.
What Information Do You Need to Provide When Contacting the Viator Call Center?
When contacting the Viator call center, it’s essential to provide as much information as possible about your issue or inquiry. This includes:
- Your name and booking reference number (if applicable)
- The destination you are visiting
- The experience you are interested in booking
- Your preferred travel dates
How to Get the Most Out of the Viator Call Center
To get the most out of your experience with the Viator call center, here are a few tips to keep in mind:
- Be clear and specific about your preferences and requirements.
- Provide as much information as possible about your trip and itinerary.
- Ask questions and seek recommendations from the travel advisors.
- Take notes during the call to help you remember the details discussed.
- Follow up with an email to confirm any details discussed during the call.
About Viator
Viator is a one-stop-shop for travelers looking to book activities, tours, and excursions. The platform offers a vast selection of experiences in over 2,500 destinations worldwide, making it easy for travelers to plan their itinerary.
Viator’s mission is to make travel more accessible, enjoyable, and fulfilling for everyone. By providing a hassle-free booking experience and expert travel advice, Viator aims to help travelers create unforgettable memories that last a lifetime.
How to Book with Viator
Booking with Viator is easy! Here are the steps to follow:
- Go to the Viator website or app.
- Select your destination and activity.
- Choose your preferred travel dates.
- Select the number of travelers.
- Complete the payment process.
Once your booking is confirmed, you will receive a confirmation email with all the details of your experience, including the meeting point, time, and any other relevant information.
Viator’s Best-Selling Destinations
Viator offers experiences in over 2,500 destinations worldwide. Here are some of the best-selling destinations:
| Destination | Experience |
|---|---|
| Paris, France | Eiffel Tower Skip-the-Line Tour |
| New York City, USA | Statue of Liberty and Ellis Island Tour |
| Rome, Italy | Colosseum and Ancient Rome Tour |
| Tokyo, Japan | Tsukiji Fish Market Food Tour |
| Bali, Indonesia | Ubud Monkey Forest and Tegalalang Rice Terrace Tour |
Viator’s Best-Selling Experiences
Viator offers experiences that cater to every taste and budget. Here are some of the best-selling experiences on the platform:
- Sightseeing tours: These tours offer a great way to explore a new city and learn about its history and culture. Some popular sightseeing tours include hop-on-hop-off bus tours, walking tours, and bike tours.
- Food tours: Food tours are a great way to discover local cuisine and learn about the culinary traditions of a destination. Some popular food tours include wine tastings, street food tours, and cooking classes.
- Theme parks: Viator offers tickets to some of the world’s best theme parks, including Disneyland, Universal Studios, and Legoland.
- Museums: Viator offers skip-the-line tickets to some of the most popular museums in the world, including the Louvre in Paris and the Vatican Museums in Rome.
- Outdoor activities: For adventure seekers, Viator offers a range of outdoor activities, including hiking, kayaking, and zip-lining.
FAQs About Viator
How does Viator choose its experiences?
Viator has a team of experts who carefully select and vet all the experiences offered on the platform. The team ensures that all experiences meet high standards of quality, safety, and customer satisfaction.
How does Viator ensure customer safety?
Viator takes customer safety very seriously. The platform only offers experiences that meet high safety standards, and all vendors are carefully vetted before being allowed to list their experiences on the platform. Additionally, Viator offers 24/7 customer support to assist customers with any issues or concerns.
What is Viator’s cancellation policy?
Viator’s cancellation policy varies depending on the experience booked. However, in general, customers can cancel up to 24 hours before their experience for a full refund.
Can I book experiences on Viator for a group?
Yes, Viator offers experiences that cater to groups of all sizes. When booking an experience on the platform, customers can select the number of travelers they are booking for.
How can I get in touch with Viator customer support?
There are several ways to get in touch with Viator customer support, including phone, email, and chat. The call center is available 24/7, and the company aims to respond to all inquiries within 24 hours.
Does Viator offer travel insurance?
Viator does not offer travel insurance. However, customers are advised to purchase travel insurance before embarking on their trip to protect themselves from unforeseen events.
How do I know if my booking is confirmed?
If your booking is confirmed, you will receive a confirmation email with all the details of your experience, including the meeting point, time, and any other relevant information.
Are Viator prices competitive?
Yes, Viator offers competitive prices for all the experiences listed on the platform. Additionally, the company offers a low-price guarantee, which means that if customers find a lower price for the same experience elsewhere, Viator will match the price or refund the difference.
How can I pay for my Viator booking?
Viator accepts a range of payment methods, including credit cards, debit cards, and PayPal.
What should I do if I have an issue with my booking?
If you have an issue with your booking, you can contact Viator’s call center for assistance. The travel advisors will help you resolve your issue quickly and efficiently.
Can I make changes to my booking?
In most cases, customers can make changes to their booking up to 24 hours before the experience. However, changes may be subject to availability and additional fees.
How do I leave a review for an experience on Viator?
After completing your experience, Viator will send you an email asking you to leave a review. Additionally, customers can leave reviews on the Viator website or app.
What happens if an experience is canceled?
In the rare event that an experience is canceled, Viator will notify customers as soon as possible and offer a full refund or a credit for a future booking.
Can I book Viator experiences through third-party websites?
No, Viator experiences can only be booked through the Viator website or app.
Conclusion
The Viator call center is a valuable resource for travelers looking to plan and book experiences. By providing expert advice, 24/7 support, and hassle-free booking, Viator makes it easy for travelers to create unforgettable memories.
Whether you’re looking for a sightseeing tour, a food tour, or an outdoor adventure, Viator has something for everyone. So why not book your next adventure with Viator today?
Remember, if you have any doubts or questions, don’t hesitate to contact Viator’s call center for assistance.
Disclaimer
The information provided in this article is for informational purposes only. The author and publisher make no representations as to the accuracy, completeness, currentness, suitability, or validity of any information in this article and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. The opinions expressed in this article are those of the author and do not necessarily reflect the views of Viator or Tripadvisor.