The Ultimate Guide to UOB Buana Indonesia Call Center
Welcome to our comprehensive guide on the UOB Buana Indonesia Call Center. Whether you are a UOB customer or interested in learning more about UOB Buana Indonesia, this article will provide you with all the information you need to know about the bank’s call center operations. We understand the importance of reliable and efficient customer service, which is why we’ve researched and compiled this guide for your convenience.
Introduction
United Overseas Bank (UOB) is a leading bank in Asia that offers a wide range of financial services to its customers, including personal banking, business banking, and corporate banking. UOB Buana Indonesia is a subsidiary of UOB and operates in Indonesia as one of the leading banks in the country.
The UOB Buana Indonesia Call Center is a vital component of the bank’s customer service operations, providing round-the-clock assistance to customers in need. The call center is staffed with a team of experienced and knowledgeable professionals who are dedicated to providing top-notch customer service to all UOB Buana Indonesia customers.
In this guide, we will take a closer look at the UOB Buana Indonesia Call Center, including its history, services, benefits, and FAQs. We’ll provide you with all the information you need to know to ensure that you get the most out of the bank’s call center operations.
The History of UOB Buana Indonesia Call Center
The UOB Buana Indonesia Call Center was established in 2002 with the aim of providing customers with a reliable and efficient way to get in touch with the bank. Since its inception, the call center has grown in both size and scope and now provides a wide range of services to customers, including assistance with account-related inquiries, credit card support, and online banking queries.
Today, the UOB Buana Indonesia Call Center is one of the largest and most comprehensive call centers in the banking industry in Indonesia, providing a high level of customer service to customers across the country.
The Services Provided by UOB Buana Indonesia Call Center
The UOB Buana Indonesia Call Center provides a wide range of services to customers, including:
| Service | Description |
|---|---|
| Account-Related Inquiries | The call center can assist with inquiries related to account balances, transaction history, and account details. |
| Credit Card Support | The call center can provide support for credit card-related inquiries, including billing inquiries, lost or stolen card reporting, and card activation. |
| Online Banking Queries | The call center can provide support for online banking-related inquiries, including password resets, login issues, and general assistance with online banking platforms. |
| Product and Services Information | The call center can provide information on UOB Buana Indonesia’s products and services, including loans, savings accounts, and investment products. |
| Complaints and Feedback | The call center can assist with complaints and feedback related to UOB Buana Indonesia’s products and services. |
The Benefits of Using UOB Buana Indonesia Call Center
Some of the benefits of using the UOB Buana Indonesia Call Center include:
- 24/7 availability: The call center is available round the clock, seven days a week, providing customers with access to help whenever they need it.
- Experienced staff: The call center is staffed with experienced professionals who are knowledgeable about UOB Buana Indonesia’s products and services, providing customers with high-quality support.
- Time-saving: The call center provides a quick and efficient way to get in touch with the bank, saving customers time and effort.
- Multi-lingual support: The call center provides support in multiple languages, including Bahasa Indonesia, English, and Mandarin.
FAQs
1. What is the UOB Buana Indonesia Call Center’s phone number?
The UOB Buana Indonesia Call Center’s phone number is 14008.
2. What are the UOB Buana Indonesia Call Center’s working hours?
The UOB Buana Indonesia Call Center is open 24/7.
3. What services does the UOB Buana Indonesia Call Center offer?
The UOB Buana Indonesia Call Center offers a wide range of services, including account-related inquiries, credit card support, online banking queries, product and services information, and complaints and feedback support.
4. Is the UOB Buana Indonesia Call Center service free?
Yes, the UOB Buana Indonesia Call Center service is free of charge for all UOB Buana Indonesia customers.
5. What languages does the UOB Buana Indonesia Call Center support?
The UOB Buana Indonesia Call Center supports multiple languages, including Bahasa Indonesia, English, and Mandarin.
6. Can I access the UOB Buana Indonesia Call Center from overseas?
Yes, the UOB Buana Indonesia Call Center is accessible from overseas. However, standard international call charges may apply.
7. Can I report a lost or stolen credit card through the UOB Buana Indonesia Call Center?
Yes, you can report a lost or stolen credit card through the UOB Buana Indonesia Call Center.
8. How long does it take to resolve a complaint reported to the UOB Buana Indonesia Call Center?
The time taken to resolve a complaint reported to the UOB Buana Indonesia Call Center may vary based on the complexity of the issue. However, the team will work diligently to resolve the complaint as quickly as possible.
9. Can I get information about the bank’s loans and investment products through the UOB Buana Indonesia Call Center?
Yes, you can get information about the bank’s loans and investment products through the UOB Buana Indonesia Call Center.
10. Can I provide feedback on the service provided by the UOB Buana Indonesia Call Center?
Yes, you can provide feedback on the service provided by the UOB Buana Indonesia Call Center through the bank’s social media pages or customer feedback forms on their website.
11. What are the different types of online banking queries that the UOB Buana Indonesia Call Center can resolve?
The UOB Buana Indonesia Call Center can resolve a variety of online banking queries, including password resets, login issues, and general assistance with online banking platforms.
12. Can I get assistance with international fund transfers through the UOB Buana Indonesia Call Center?
Yes, you can get assistance with international fund transfers through the UOB Buana Indonesia Call Center.
13. Are there any other ways to contact UOB Buana Indonesia customer service apart from the call center?
Yes, you can contact UOB Buana Indonesia customer service through their website, email, or by visiting one of their branches.
Conclusion
In conclusion, the UOB Buana Indonesia Call Center is an essential component of the bank’s customer service operations. The call center provides customers with round-the-clock support, allowing them to get help whenever they need it. Whether you’re a UOB customer or interested in learning more about the bank’s call center operations, this guide provides comprehensive information on the UOB Buana Indonesia Call Center’s services, benefits, and FAQs. We hope that this guide has been useful to you and that it has provided you with all the information you need to know about the UOB Buana Indonesia Call Center.
So next time you need assistance with your UOB Buana Indonesia account, be sure to give the call center a call – our friendly and knowledgeable staff are always ready to assist you.
Closing Statement with Disclaimer
While we’ve done our best to provide accurate and up-to-date information in this guide, please note that the information contained herein is for general informational purposes only and should not be relied upon as legal or financial advice. The UOB Buana Indonesia Call Center’s policies and services are subject to change at any time. For the most up-to-date information on UOB Buana Indonesia’s policies and services, please refer to their website or call the UOB Buana Indonesia Call Center directly.