Introduction
Greetings, dear reader! In today’s fast-paced world, customer service is more important than ever. Every business, whether big or small, needs to prioritize customer satisfaction to succeed. With the increasing demand for efficient customer service solutions, call centers have become a popular option for businesses to outsource their customer service needs. One company that has been providing exceptional call center services is Unisono. In this article, we will explore what Unisono is, what they do, and how they can benefit your business.
Unisono is a Bahrain-based contact center that offers high-quality customer service solutions to businesses globally. Their primary focus is on customer acquisition, customer service, and back-office support. Since their establishment in 2007, Unisono has expanded rapidly and has clients from a range of industries, including telecommunications, banking, retail, and healthcare. Their mission is to provide a personalized approach to customer engagement, ensuring that every customer interaction adds value to the customer’s experience.
🔍 Did you know? Unisono has received several prestigious awards for providing excellent customer service solutions, including the Middle East Contact Center and Customer Engagement Awards for Best Large Outsourced Contact Center in the Middle East in 2019 and 2020.
What sets Unisono apart?
Unisono’s success can be attributed to several factors that set them apart from their competitors:
1. Industry Expertise
Unisono’s team includes industry experts who have extensive experience in customer service, back-office support, and customer acquisition. With their expertise and knowledge, they can provide customized solutions that meet the specific needs of businesses.
2. State-of-the-Art Technology
Unisono uses the latest technology and software to provide efficient and effective customer service solutions. They have implemented an omnichannel approach, which allows customers to connect with businesses through multiple channels, including phone, email, chat, and social media.
3. Multilingual Support
Unisono provides multilingual support to businesses that operate globally. With a team of professionals who speak over 20 languages, they can provide customer service in the customer’s preferred language, which helps businesses to connect with customers on a deeper level.
4. Flexibility
Unisono understands that every business has unique needs, which is why they provide flexible solutions that can be tailored to meet the specific requirements of each business. They offer a range of services, including customer service, sales, lead generation, and back-office support.
5. Quality Assurance
Unisono is committed to providing high-quality services to their clients. They have implemented a quality assurance program that ensures that every customer interaction is monitored, evaluated, and analyzed to identify areas that may need improvement. This helps them to continually improve their services and provide exceptional customer service solutions.
What services does Unisono offer?
Unisono provides a range of customer service solutions that can benefit businesses of all sizes. Some of the services they offer include:
1. Customer Service
Unisono provides 24/7 customer service solutions that are tailored to meet the specific needs of businesses. They have a team of professionals who are trained to handle customer queries, complaints, and feedback effectively, ensuring that every customer interaction adds value to the customer’s experience.
2. Sales
Unisono provides sales solutions that help businesses to increase revenue by generating leads and converting prospects into customers. They have a team of professionals who are trained in sales techniques and can help businesses to achieve their sales targets.
3. Back-Office Support
Unisono provides back-office support solutions that help businesses to manage their administrative tasks efficiently. They have a team of professionals who can handle tasks such as data entry, order processing, and invoice management, allowing businesses to focus on their core operations.
4. Lead Generation
Unisono provides lead generation solutions that help businesses to identify and target potential customers. They have a team of professionals who can research and analyze customer data to identify potential leads, which businesses can then target with their marketing campaigns.
5. Social Media Management
Unisono provides social media management solutions that help businesses to engage with their customers on social media platforms. They have a team of professionals who can manage social media accounts, create engaging content, and respond to customer queries and feedback.
What are the benefits of using Unisono’s services?
Using Unisono’s services can benefit businesses in several ways:
1. Increased Efficiency
Unisono’s efficient customer service solutions can help businesses to save time and resources, allowing them to focus on their core operations.
2. Higher Customer Satisfaction
Unisono’s personalized approach to customer engagement can help businesses to improve customer satisfaction, leading to increased customer loyalty and retention.
3. Increased Revenue
Unisono’s sales solutions can help businesses to generate leads and increase revenue. Their expertise in sales techniques can help businesses to achieve their sales targets and grow their business.
4. Multilingual Support
Unisono’s multilingual support can help businesses to connect with customers globally, improving their brand image and reputation.
5. Flexibility
Unisono’s flexible solutions can be tailored to meet the specific needs of businesses, allowing them to choose the services that are most relevant to their business objectives.
Unisono’s Awards and Recognitions
Unisono has received several awards and recognitions for providing exceptional customer service solutions. Some of the awards they have received include:
| Award | Year |
|---|---|
| Middle East Contact Center and Customer Engagement Awards for Best Large Outsourced Contact Center in the Middle East | 2019 |
| Middle East Contact Center and Customer Engagement Awards for Best Large Outsourced Contact Center in the Middle East | 2020 |
| Contact Center World Awards for Best Multilingual Contact Center | 2019 |
| Contact Center World Awards for Best Outsourcing Partnership | 2019 |
Frequently Asked Questions (FAQs)
1. What industries does Unisono serve?
Unisono serves businesses from a range of industries, including telecommunications, banking, retail, and healthcare.
2. What services does Unisono provide?
Unisono provides a range of customer service solutions, including customer service, sales, back-office support, lead generation, and social media management.
3. Why should businesses choose Unisono?
Businesses should choose Unisono because of their industry expertise, state-of-the-art technology, multilingual support, flexibility, and quality assurance program.
4. How can Unisono help businesses to improve customer satisfaction?
Unisono’s personalized approach to customer engagement can help businesses to improve customer satisfaction by adding value to the customer’s experience.
5. Can Unisono help businesses to increase revenue?
Yes, Unisono’s sales solutions can help businesses to generate leads and increase revenue.
6. Does Unisono provide social media management solutions?
Yes, Unisono provides social media management solutions that help businesses to engage with their customers on social media platforms.
7. How can businesses benefit from Unisono’s multilingual support?
Businesses can benefit from Unisono’s multilingual support by connecting with customers globally, improving their brand image and reputation.
8. What sets Unisono apart from its competitors?
Unisono’s industry expertise, state-of-the-art technology, multilingual support, flexibility, and quality assurance program set them apart from their competitors.
9. Does Unisono provide back-office support solutions?
Yes, Unisono provides back-office support solutions that help businesses to manage their administrative tasks efficiently.
10. How can Unisono help businesses to achieve their sales targets?
Unisono’s expertise in sales techniques can help businesses to achieve their sales targets by generating leads and converting prospects into customers.
11. Can Unisono tailor its solutions to meet the specific needs of businesses?
Yes, Unisono provides flexible solutions that can be tailored to meet the specific needs of businesses.
12. What does Unisono’s quality assurance program entail?
Unisono’s quality assurance program ensures that every customer interaction is monitored, evaluated, and analyzed to identify areas that may need improvement, allowing them to continually improve their services and provide exceptional customer service solutions.
13. How can businesses get in touch with Unisono?
Businesses can get in touch with Unisono by visiting their website, emailing them, or calling their contact center.
Conclusion
Unisono is a Bahrain-based contact center that provides high-quality customer service solutions to businesses globally. Their industry expertise, state-of-the-art technology, multilingual support, flexibility, and quality assurance program set them apart from their competitors. Unisono’s services can benefit businesses in several ways, including increased efficiency, higher customer satisfaction, increased revenue, multilingual support, and flexibility. If you’re looking for a reliable and efficient call center solution, Unisono is an excellent choice.
📞 Take action today! Contact Unisono to learn more about their customer service solutions and how they can benefit your business.
Closing Statement with Disclaimer
Dear reader, we hope you found this article informative and helpful. Please note that the information provided in this article is for educational and informational purposes only, and should not be taken as professional advice. We recommend that you consult with a professional before making any business decisions. We also want to disclose that we are not affiliated with Unisono, and this article is not sponsored by them in any way.
Thank you for reading!