Everything You Need to Know About TrueMove 02 Call Center
Welcome to our comprehensive guide on TrueMove 02 call center! In this article, we will cover everything you need to know about TrueMove 02 call center, from its history, services, customer care, support, and more. Are you ready? Let’s dive in!
What is TrueMove 02?
TrueMove 02 is a mobile operator and telecommunications company established in Thailand in 1990. It is the second largest mobile operator in Thailand with over 30 million subscribers across the country. TrueMove 02 provides a wide range of services, including mobile and fixed-line telephony, internet, and digital television. TrueMove 02 is one of the fastest growing telecom companies in Southeast Asia, with a commitment to innovation and customer satisfaction.
The History of TrueMove 02
TrueMove 02 started as TelecomAsia in 1990 and was later renamed Brand 182. In 2003, the company was acquired by True Corporation, which is one of the largest telecommunications conglomerates in Thailand. True Corporation then rebranded Brand 182 as TrueMove in 2004. TrueMove 02 was then launched as a subsidiary of True Corporation in 2010, catering to the growing demand for mobile services in the country.
TrueMove 02 Call Center: Overview
TrueMove 02 Call Center is the customer service center of TrueMove 02 that caters to the needs of its customers. The call center is available 24/7 and handles various concerns, including billing, technical support, and product inquiries. Customers can reach the TrueMove 02 call center by dialing 1242 from their TrueMove 02 number or 02-900-0000 from any other phone. You can also send an email or reach out to them through their social media channels.
Services Offered by TrueMove 02
TrueMove 02 offers various services to cater to the needs of its customers. Here are some of the services offered by TrueMove 02:
Mobile Services
TrueMove 02 offers mobile services in both prepaid and postpaid plans. They also offer various mobile packages that come with different benefits, including call and text credits, data allocation, and more. TrueMove 02 also offers international roaming services for customers who frequently travel abroad.
Fixed-line Telephony
TrueMove 02 offers fixed-line telephony services for residential and business customers. They offer various plans and packages that come with different features, including unlimited local calls, international calls, and more.
Internet
TrueMove 02 offers various internet services, including DSL, fiber, and wireless connections. They also offer different plans and packages that come with different benefits, including high-speed internet, unlimited data, and more.
Customer Care and Support
TrueMove 02 is committed to providing excellent customer care and support to its customers. Here are some ways in which TrueMove 02 ensures customer satisfaction:
24/7 Support
TrueMove 02 call center is available 24/7 to cater to the needs of its customers. Customers can reach out to them anytime through various channels, including email, social media, and phone.
Self-Service Options
TrueMove 02 also offers self-service options for customers who prefer to manage their accounts online. Customers can access their accounts through the TrueMove 02 website or mobile app, where they can view their balance, top-up credits, update their account information, and more.
Troubleshooting Guides
TrueMove 02 also provides troubleshooting guides and FAQs on their website to help customers address common concerns and issues.
TrueMove 02 Call Center: Frequently Asked Questions
| Question | Answer |
|---|---|
| How can I contact TrueMove 02 call center? | You can reach TrueMove 02 call center through phone, email, or social media. |
| What services are offered by TrueMove 02? | TrueMove 02 offers various services, including mobile and fixed-line telephony, internet, and digital television. |
| What are the operating hours of TrueMove 02 call center? | TrueMove 02 call center is available 24/7. |
| What is the TrueMove 02 customer care commitment? | TrueMove 02 is committed to providing excellent customer care and support to its customers. |
| What are the payment options for TrueMove 02 services? | TrueMove 02 accepts various payment options, including credit card, bank transfer, and cash payment. |
| What is TrueMove 02’s international roaming service? | TrueMove 02 offers international roaming service for customers who frequently travel abroad. |
| What are the packages offered by TrueMove 02 mobile? | TrueMove 02 offers various mobile packages, including prepaid and postpaid plans, that come with different benefits. |
| How do I check my TrueMove 02 balance? | You can check your TrueMove 02 balance through their website or mobile app. |
| What is the TrueMove 02 network coverage? | TrueMove 02 has extensive network coverage across Thailand and offers high-speed internet and reliable connectivity. |
| How can I update my TrueMove 02 account information? | You can update your TrueMove 02 account information through their website or mobile app. |
| What are the promotions currently offered by TrueMove 02? | TrueMove 02 offers various promotions and discounts for its products and services. Check their website or social media for updates. |
| How can I report a problem with my TrueMove 02 service? | You can report a problem with your TrueMove 02 service through their call center or website. |
| What is the TrueMove 02 Fair Usage Policy? | TrueMove 02 has a Fair Usage Policy to ensure that all customers can enjoy an optimal mobile experience. The policy sets limits on the amount of data usage for each package. |
Conclusion
In conclusion, TrueMove 02 call center is an excellent customer service center that caters to the needs of TrueMove 02 subscribers. With its commitment to customer satisfaction and innovation, TrueMove 02 has become one of the leading mobile operators in Thailand. We hope this comprehensive guide has provided you with all the information you need to know about TrueMove 02 call center.
If you have any questions or concerns about TrueMove 02 services or call center, please do not hesitate to reach out to them. Remember, they are available 24/7 to assist you.
Disclaimer
This article is for informational purposes only. The author and publisher do not guarantee the accuracy, completeness, or adequacy of the contents of this article and disclaim liability for any errors, omissions, or damages that may result from its use.