Hello and welcome to our comprehensive guide on Traveloka refund call center. If you’re a frequent traveler, you know that unexpected changes happen all the time – flights get delayed, schedules change, and sometimes you need to cancel a trip altogether. When this happens, getting a refund on your bookings can be a hassle. Fortunately, Traveloka has a refund call center to help you through the process.
What is Traveloka Refund Call Center?
If you book your flights, hotels, or activities through Traveloka, and your plans change for any reason, their refund call center is there to assist you. The call center team is available 24/7 and is dedicated to helping you claim your refund as quickly and efficiently as possible.
👉 Pro Tip: Save the Traveloka refund call center number on your phone to avoid any delays in case you need assistance.
How to Reach the Traveloka Refund Call Center?
To reach the Traveloka refund call center, you can call their hotline at +62 21 8063 7676. You can also reach them through their online help center and submit your refund request there.
Reasons for Refunds
Traveloka offers refunds for several reasons, including:
- Flight cancellations or schedule changes made by the airline
- Hotel cancellations or changes made by the hotel
- You’re unable to travel due to illness, accidents or bereavement
For a complete list of refundable conditions, refer to the table below.
| Refunds Available for | Flight Bookings | Hotel Bookings | Activities |
|---|---|---|---|
| Flight cancellations or delays by airline | ✔️ | ||
| Hotel cancellations or changes by hotel | ✔️ | ||
| You cancel the booking | ✔️ | ✔️ | ✔️ |
| Illness, accident or bereavement | ✔️ | ✔️ | ✔️ |
Frequently Asked Questions (FAQs)
1. How long will it take for the refund to be processed?
The processing time varies depending on the type of booking and the payment method used. For credit card payments, it can take up to 14 working days, while for bank transfers, it can take up to 30 working days.
2. Can I cancel my booking online?
Yes, you can cancel your booking online by visiting the Traveloka website or app.
3. What happens if I miss my flight?
If you miss your flight due to circumstances beyond your control, such as traffic, it’s best to call the Traveloka refund call center immediately to explore your options.
4. Can I still get a refund if I cancel my booking after the refund period expires?
Unfortunately, if you cancel your booking after the refund period expires, you won’t be eligible for a refund.
5. Can I get a refund if I paid with travel credits or vouchers?
Yes, you can get a refund if you paid with travel credits or vouchers. However, the refund will be in the form of travel credits, not cash.
6. What documents do I need to provide to claim a refund?
You may need to provide your booking confirmation number, a valid ID, bank account details, and other supporting documents depending on the reason for your refund.
7. What are the refundable conditions for activities?
The refundable conditions for activities vary depending on the activity and the vendor. Refer to the specific activity information for more details.
8. What should I do if I can’t reach the Traveloka refund call center?
If you’re unable to reach the Traveloka refund call center, you can send them an email or reach out to them through their social media channels for assistance.
9. Is there a fee for canceling my booking?
Cancelation fees may apply depending on the type of booking and the vendor. Refer to the specific booking information for more details.
10. Can I get a refund for partially used bookings?
It depends on the vendor and the reason for the refund. Refer to the specific booking information for more details.
11. How can I check the status of my refund?
You can check the status of your refund by logging into your Traveloka account and checking the refund status in the booking details.
12. Can I reach the Traveloka refund call center from outside Indonesia?
Yes, you can reach the Traveloka refund call center from outside Indonesia by dialing +62 21 8063 7676.
13. Can I change my booking instead of canceling it?
Yes, you can change your booking instead of canceling it. Refer to the specific booking information for more details.
Conclusion
In conclusion, if you need to make a refund claim for your Traveloka bookings, the refund call center is there to help. With their 24/7 service and dedicated team, you can rest assured that your claim will be processed efficiently.
We hope that this guide has been helpful in answering your questions and providing you with the necessary information about the Traveloka refund call center. If you can’t find the answer to your question, don’t hesitate to reach out to their customer service team for assistance.
👉 Pro Tip: We recommend that you read the refund policy for each vendor and activity before making a booking to avoid any surprises in case you need to cancel or reschedule.
Disclaimer
This article is for informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained herein. Any reliance you place on such information is therefore strictly at your own risk.