Introduction
Welcome to the ultimate guide to Traveloka Indonesia call center. Whether you’re looking for information on flights, hotels or other travel-related services, Traveloka has got you covered. In this guide, we will walk you through everything you need to know about Traveloka Indonesia’s call center, including how to contact them, their operating hours, and much more. So, sit back, relax, and let’s get started!
Greeting the Audience
Before we dive into the details of Traveloka Indonesia’s call center, we would like to take a moment to thank you for choosing us. At Traveloka, we understand that your time and travel experiences are valuable, which is why we’re committed to providing the best travel-related services possible. As you read through this guide, we hope that you find everything you need to know about our call center and more. Happy reading!
About Traveloka Indonesia
Traveloka Indonesia is a leading online travel agency in Indonesia that offers a wide range of travel-related services, including flight and hotel bookings, car rentals, and travel insurance. Founded in 2012, Traveloka has quickly become a household name in the Indonesian travel industry, with over 100 million app downloads and more than 40 payment options available to customers.
Customer Service at Traveloka Indonesia
At Traveloka Indonesia, customer service is a top priority. Our customer service team is available 24/7 to help you plan your next travel experience or assist you with any queries you may have. We understand that traveling can be stressful, and we are committed to making your experience as smooth and enjoyable as possible.
Traveloka Indonesia Call Center
If you need to contact Traveloka Indonesia’s call center, there are a few ways you can do so. One option is to call our dedicated customer service hotline which is available in both English and Bahasa Indonesia. Alternatively, customers can also reach out to us via email, social media or chat support on our website or mobile app.
Traveloka Indonesia Call Center Operating Hours
Our call center operating hours are designed to ensure that you can reach us when you need us. Our customer service hotline is available 24/7, so you can contact us at any time of the day or night. Additionally, our email, social media and chat support teams are available from 7 am to 11 pm every day.
How to Contact Traveloka Indonesia Call Center
Here’s how you can reach Traveloka Indonesia’s call center:
| Contact Method | Contact Details | Operating Hours |
|---|---|---|
| Customer Service Hotline | +62 21 8066 7711 | 24/7 |
| cs@traveloka.com | 7 am to 11 pm (Everyday) | |
| Social Media | Traveloka Indonesia Facebook and Twitter | 7 am to 11 pm (Everyday) |
| Chat Support | Available on Traveloka website and mobile app | 7 am to 11 pm (Everyday) |
Traveloka Indonesia Call Center Services
Traveloka Indonesia’s call center offers a variety of services to customers, including:
- Booking flights, hotels, car rentals, and travel insurance
- Assistance with booking changes and cancellations
- Help with payment-related queries
- General travel advice and recommendations
- Assistance with loyalty program inquiries
Frequently Asked Questions
Q: How do I book a flight or hotel with Traveloka Indonesia?
A: You can book flights or hotels on Traveloka Indonesia’s website or mobile app. Simply choose your destination and travel dates, select your preferred airline or hotel, and complete the booking process.
Q: How do I change or cancel my booking with Traveloka Indonesia?
A: You can change or cancel your booking by contacting our customer service hotline or via email, social media, or chat support. Please note that cancellation and change fees may apply.
Q: What payment methods does Traveloka Indonesia accept?
A: Traveloka Indonesia accepts over 40 payment methods, including credit/debit cards, bank transfers, e-wallets, and even cash payments at convenience stores.
Q: How can I check my booking status?
A: You can check your booking status on the Traveloka Indonesia website or mobile app by logging in to your account and viewing your bookings
Q: How do I request a refund?
A: You can request a refund by contacting our customer service hotline or via email, social media, or chat support. Please note that refund policies vary depending on the type of booking and vendor.
Q: What should I do if I encounter issues during my travel?
A: You can contact our customer service hotline or reach out to us via email, social media, or chat support for assistance. We will do our best to help you resolve any issues you may face during your travel experience.
Q: How can I join Traveloka’s loyalty program?
A: You can join Traveloka’s loyalty program, called Traveloka Points, by signing up on our website or mobile app. You can earn and redeem points for discounts on flights, hotels, and other travel-related services.
Q: Are there any discounts or promos available on Traveloka Indonesia?
A: Yes, Traveloka Indonesia offers a variety of discounts and promos throughout the year. You can check our website or mobile app for current offers and promo codes.
Q: How can I provide feedback or file a complaint?
A: You can provide feedback or file a complaint by contacting our customer service hotline or via email, social media, or chat support. We appreciate all feedback and take complaints very seriously.
Q: Can I book travel insurance with Traveloka Indonesia?
A: Yes, you can purchase travel insurance through Traveloka Indonesia’s website or mobile app. We offer a variety of insurance options to protect you during your travels.
Q: How can I track my flights?
A: You can track your flights on the Traveloka Indonesia website or mobile app by logging in to your account and viewing your bookings.
Q: How can I contact Traveloka Indonesia for media inquiries?
A: Media inquiries can be directed to our corporate communications team at media@traveloka.com.
Q: Does Traveloka Indonesia offer corporate travel services?
A: Yes, Traveloka Indonesia offers corporate travel services for businesses of all sizes. You can contact our corporate travel team for more information.
Q: How can I get in touch with Traveloka Indonesia’s HR department?
A: You can contact Traveloka Indonesia’s HR department at hr.id@traveloka.com.
Conclusion
We hope that this guide has provided you with all the information you need to know about Traveloka Indonesia call center. From how to contact us to our range of services, we’re here to help you plan your next travel experience. As always, if you have any further queries or feedback, please don’t hesitate to reach out to us. Safe travels!
Encouraging Readers to Take Action
Don’t wait any longer, book your next travel experience with Traveloka Indonesia today! With our wide range of services and 24/7 customer support, you can travel with confidence knowing that we’ve got your back every step of the way.
Closing Statement with Disclaimer
The information in this guide is correct as of the time of publication. However, Traveloka Indonesia reserves the right to change the details of our call center services, including operating hours and contact methods, at any time. We recommend that you check our website or mobile app for the most up-to-date information. Traveloka Indonesia cannot be held responsible for any errors, omissions, or inaccuracies in the information provided in this guide.