Have you ever felt frustrated after getting no response from a customer service team?
Well, say goodbye to those days! Tokopedia, one of the leading e-commerce platforms in Indonesia, is taking customer service to the next level with its active call center.
What is Tokopedia?
Tokopedia is an Indonesian technology company that offers a marketplace for individuals and businesses to buy and sell various products online. It was founded in 2009 by William Tanuwijaya and Leontinus Alpha Edison and has grown to become one of the biggest e-commerce platforms in Indonesia with over 100 million monthly active users.
The Importance of Excellent Customer Service
Customer service is the backbone of any business, and it can make or break a company’s reputation. It’s essential to understand that customers are the most valuable asset of any business, and their satisfaction should be a top priority.
According to Forbes, providing excellent customer service can lead to increased customer loyalty, higher retention rates, and increased revenue. It’s no wonder that companies invest heavily in their customer service departments to ensure they retain their customers.
The Birth of Tokopedia’s Active Call Center
Tokopedia’s active call center was born out of the need to offer its customers a better and more efficient way to resolve issues. Previously, Tokopedia relied on email and live chat as its primary way of communicating with customers. However, these channels were not sufficient to handle the high volume of customer inquiries and complaints.
The solution was to launch an active call center, where customers could contact Tokopedia directly via phone. This move was a game-changer for Tokopedia as it improved its customer service significantly.
Benefits of Tokopedia’s Active Call Center
Since its launch, Tokopedia’s active call center has been a massive success. Here are some of the benefits it offers:
| Benefits | Details |
|---|---|
| Real-time interaction | Customers can speak to a customer service representative in real-time and get their issues resolved quickly. |
| Personalized service | Customers can speak to a human and receive personalized support, which can improve their overall experience. |
| Increased customer satisfaction | Customers are more likely to be satisfied when they can resolve their issues quickly and efficiently. |
FAQs
1. What is Tokopedia’s active call center?
Tokopedia’s active call center is a customer service department that customers can contact via phone to get their issues resolved quickly and efficiently.
2. How do I contact Tokopedia’s active call center?
You can contact Tokopedia’s active call center by calling their hotline number, which is available on their website.
3. When is Tokopedia’s active call center open?
Tokopedia’s active call center is open from Monday to Sunday, from 9 am to 9 pm.
4. What issues can I contact Tokopedia’s active call center about?
You can contact Tokopedia’s active call center about any issues related to your order, payment, or account.
5. Is there a fee for calling Tokopedia’s active call center?
No, there is no fee for calling Tokopedia’s active call center.
6. Can I speak to a customer service representative in English?
Yes, Tokopedia’s customer service representatives can speak English.
7. How long does it take to get a response from Tokopedia’s active call center?
Tokopedia’s active call center aims to respond to customer inquiries within 24 hours.
8. Why is Tokopedia’s active call center better than other customer service channels?
Tokopedia’s active call center offers real-time interaction and personalized service, which can improve the overall customer experience.
9. How does Tokopedia ensure the quality of its customer service representatives?
Tokopedia trains its customer service representatives extensively to ensure they can handle any issues customers may have.
10. Can Tokopedia’s active call center handle international calls?
No, Tokopedia’s active call center is only available for customers in Indonesia.
11. What should I do if I don’t get a response from Tokopedia’s active call center?
If you don’t get a response from Tokopedia’s active call center, you can try contacting them through their other customer service channels, such as email or live chat.
12. Is Tokopedia’s active call center available 24/7?
No, Tokopedia’s active call center is only available from 9 am to 9 pm.
13. Can I leave feedback about my experience with Tokopedia’s active call center?
Yes, you can leave feedback about your experience with Tokopedia’s active call center on their website.
Conclusion
Tokopedia’s active call center is a game-changer for the e-commerce industry in Indonesia. It offers personalized, real-time interaction with customers, which can lead to increased customer satisfaction and loyalty. If you haven’t experienced the benefits of Tokopedia’s active call center yet, we highly recommend you give it a try!
Take Action Today
Don’t let customer service issues ruin your day. Contact Tokopedia’s active call center today and get your issues resolved quickly and efficiently!
Disclaimer
The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of Tokopedia.