The Land of Smiles Can Help You with Your Business
Greetings, readers! As the business industry continues to expand globally, new and effective ways to communicate with customers are now vital to keep up with the competition. One of the most popular options is having a call center. However, managing a call center entails a lot of work, investment, and expertise. Fortunately, Thailand can help with that. More and more businesses from different parts of the world are outsourcing their call centers in Thailand.
Thailand is not just a popular tourist destination; it is also home to many BPO (Business Process Outsourcing) companies that offer call center services. In this article, we will provide you with all the information you need to know about Thailand’s call center industry, its advantages, and how it can help your business grow.
Why Choose Thailand for Your Call Center?
📍Location and Timezone
Thailand is located in Southeast Asia, making it a strategic location for businesses that cater to the Asia-Pacific markets. Its timezone is also ideal for those who have clients in Australia, New Zealand, Japan, and other nearby countries.
🔝Language Skills
Thai people are known for their excellent command of the English language, both written and spoken. Most BPO companies in Thailand also employ an international team of agents who can speak various languages. This makes it easier for businesses to cater to their clients from different parts of the world.
📈Cost-Effective Solution
Outsourcing your call center to Thailand is a cost-effective solution compared to setting up an in-house call center. Thai call center agents’ salaries are lower than their counterparts in western countries, but the quality of their work is still exceptional.
👨💻Technology and Infrastructure
Thailand’s technology and infrastructure are on par with international standards, providing efficient and reliable communication systems for businesses. Additionally, most BPO companies in Thailand use the latest technology and tools to manage and monitor their call center operations.
👨👩👧👦Friendly and Hospitable Culture
Thai culture is known for its friendliness, hospitality, and politeness. This means that Thai call center agents are generally courteous and respectful to their customers, which can help in maintaining good customer relationships.
The Call Center Industry in Thailand
📊 Industry Size and Growth
The call center industry in Thailand has been growing steadily over the years. In fact, it is estimated that the industry will reach a value of US$1.5 billion by 2023. This growth is attributed to the increasing demand for call center services from different parts of the world, particularly from the US, Europe, and Asia.
👥 Employment Opportunities
The call center industry in Thailand provides employment opportunities for a significant number of people. As of 2021, it is estimated that there are around 70,000 call center agents in Thailand. This number is expected to increase in the coming years as more and more businesses outsource their call centers in the country.
👨💼Major Players in the Industry
| Company Name | Location | Services Offered |
|---|---|---|
| Sykes Thailand | Bangkok | Customer Service, Technical Support, Sales |
| Concentrix Thailand | Bangkok | Customer Service, Technical Support, Sales, Back-Office Support |
| Sutherland Thailand | Bangkok | Customer Service, Technical Support, Sales, Back-Office Support |
| TTEC Thailand | Bangkok | Customer Service, Technical Support, Sales, Back-Office Support |
| 24-7 Intouch Thailand | Bangkok | Customer Service, Technical Support, Sales |
FAQs About Thailand Call Center
1. What Types of Call Center Services Are Available in Thailand?
Thailand call center companies provide various services, including customer service, technical support, sales, and back-office support.
2. What Is the Cost of Setting Up a Call Center in Thailand?
The cost of setting up a call center in Thailand varies depending on several factors such as location, size, and technology use. Outsourcing your call center in Thailand is a more cost-effective option.
3. Does Language Barrier a Concern in Thailand’s Call Center Industry?
No, language barrier is not a concern in Thailand’s call center industry. Thai people have excellent English proficiency, and most BPO companies employ international agents who can speak various languages.
4. How Do I Choose the Right Call Center Company in Thailand?
You can choose the right call center company in Thailand by considering several factors such as experience, technology use, available services, and pricing.
5. How Can a Call Center in Thailand Improve Customer Satisfaction?
A call center in Thailand can improve customer satisfaction by providing excellent customer service, addressing customer issues promptly, and maintaining a positive relationship with customers.
6. Are Thai Call Center Agents Courteous and Professional?
Yes, Thai call center agents are known for their courteous and professional demeanor when dealing with customers.
7. What Are the Advantages of Outsourcing Your Call Center in Thailand?
The advantages of outsourcing your call center in Thailand include cost-effectiveness, excellent language proficiency, advanced technology use, and a friendly and hospitable culture.
Conclusion
Outsourcing your call center in Thailand can bring numerous benefits to your business. With its excellent language proficiency, advanced technology use, and cost-effectiveness, Thailand’s call center industry is well-equipped to handle your business’s communication needs.
Additionally, the friendly and hospitable culture of Thai people can also help in maintaining good customer relationships. By outsourcing your call center in Thailand, you can focus on your core business operations while ensuring that your customers’ needs are met.
So what are you waiting for? Consider outsourcing your call center in Thailand now and experience the benefits it can offer.
Closing Statement with Disclaimer
Thank you for reading this article about Thailand’s call center industry. All the information provided in this article is based on research and reliable sources. However, we do not guarantee the accuracy and completeness of the information presented. Please do your own research and verify the information before making any decisions.
We also encourage readers to seek professional advice when necessary. The opinions and views expressed in this article are solely those of the author and do not necessarily represent the views of any organization or company.
Once again, thank you for reading, and we hope that this article has been helpful to you.