Introduction
Greetings to all aspiring call center agents out there! Are you looking for an opportunity to jumpstart your career in the Business Process Outsourcing (BPO) industry? If yes, then you’ve come to the right place. In this article, we will talk about the TESDA Training Call Center program, which aims to provide quality training to Filipinos who want to work in the call center industry.
Nowadays, the BPO sector is one of the fastest-growing industries in the country. As per the 2020 data from the Department of Trade and Industry (DTI), the BPO industry has generated a total of US$26.3 billion in revenues, making it one of the most significant contributors to the Philippine economy.
However, despite the industry’s rapid growth, many graduates and job seekers still find it challenging to land a job in the call center industry due to the lack of necessary skills and experience. This is where the TESDA Training Call Center program comes in.
📌 Fun Fact: Did you know that the Philippines is currently the number one offshore destination for voice services, according to the 2020 report of the Contact Center Association of the Philippines (CCAP)?
TESDA Training Call Center Program
The TESDA Training Call Center program is a government initiative that aims to provide industry-specific skills training to individuals who want to pursue a career in the BPO industry. The program offers a comprehensive and intensive training course that covers the fundamental aspects of call center operations, including customer service, technical support, sales, and telemarketing.
The program is open to all Filipino citizens who have finished at least high school and are willing to undergo the training for free. The training usually lasts for 15-25 days, depending on the program’s scope and complexity.
📌 Fun Fact: The BPO industry employs over 1.3 million Filipinos, making it the largest source of private employment in the country (Source: Oxford Business Group).
TESDA Training Call Center Curriculum
The TESDA Training Call Center curriculum covers various areas that are essential in the call center industry. Here are some of the topics that are included in the training program:
| Topic | Description |
|---|---|
| Introduction to the BPO Industry | An overview of the call center industry and its role in the global market |
| Communication Skills | Effective communication techniques, including active listening, probing, and empathy |
| Customer Service | The importance of customer satisfaction and how to handle different types of customers |
| Technical Support | Basic troubleshooting and problem-solving skills for technical issues |
| Sales and Telemarketing | Strategies and techniques for sales and marketing over the phone |
| Typing and Computer Skills | Basic computer skills and keyboard proficiency |
| Work Ethics and Professionalism | Attitude and behavior in the workplace, including time management and teamwork |
Who can apply for TESDA Training Call Center?
The TESDA Training Call Center program is open to all Filipino citizens who meet the following criteria:
- At least 18 years old or above
- Finished at least high school or senior high school
- Willing to undergo training for free
- Good communication skills in English
- Willing to work in a call center environment
📌 Fun Fact: The demand for non-voice services, such as back-office support and knowledge process outsourcing (KPO), is also growing in the Philippines. According to the CCAP, non-voice services accounted for 31% of the industry’s total revenue in 2020.
How to apply for TESDA Training Call Center?
If you meet the above criteria, you can apply for the TESDA Training Call Center program by following these steps:
- Visit the nearest TESDA office or training center in your area.
- Submit the necessary documents, including a copy of your high school diploma or transcript of records.
- Take the qualifying exam, which will assess your skills and knowledge in English communication and computer literacy.
- Wait for the notification of acceptance, which will indicate the training schedule and venue.
📌 Fun Fact: In 2020, the majority of the BPO employees in the Philippines were college graduates (60%), while the remaining 40% were high school graduates (Source: CCAP).
What are the benefits of TESDA Training Call Center?
The TESDA Training Call Center program offers numerous benefits for individuals who want to pursue a career in the BPO industry. Here are some of the benefits of the program:
- Free training on the essential skills and knowledge required in the call center industry
- Better chances of getting hired by BPO companies
- Increased confidence and competence in handling customer interactions
- Opportunities for career growth and development within the company
- Possibility of earning higher salaries and incentives
FAQs About TESDA Training Call Center
1. Is there a registration fee for the TESDA Training Call Center program?
No, the TESDA Training Call Center program is entirely free of charge for all eligible applicants.
2. How long does the TESDA Training Call Center program last?
The TESDA Training Call Center program usually lasts for 15-25 days, depending on the scope and complexity of the training.
3. What are the requirements for applying to the TESDA Training Call Center program?
The requirements for applying to the TESDA Training Call Center program are as follows:
- At least 18 years old or above
- Finished at least high school or senior high school
- Willing to undergo training for free
- Good communication skills in English
- Willing to work in a call center environment
4. What are the topics covered in the TESDA Training Call Center program?
The TESDA Training Call Center program covers various topics that are essential in the call center industry, such as communication skills, customer service, technical support, sales, and telemarketing.
5. What is the qualifying exam for the TESDA Training Call Center program?
The qualifying exam for the TESDA Training Call Center program assesses the applicant’s skills and knowledge in English communication and computer literacy.
6. Can I apply for the TESDA Training Call Center program online?
No, the application for the TESDA Training Call Center program is done in person at the nearest TESDA office or training center in your area.
7. How can I prepare for the qualifying exam for the TESDA Training Call Center program?
You can prepare for the qualifying exam by reviewing your English communication skills and practicing your computer literacy skills. You can also take online practice tests to assess your readiness for the exam.
8. Is the TESDA Training Call Center program open to non-Filipino citizens?
No, the TESDA Training Call Center program is only open to Filipino citizens.
9. Are there age limits for applying to the TESDA Training Call Center program?
Yes, the applicant must be at least 18 years old or above to be eligible for the TESDA Training Call Center program.
10. Can I enroll in the TESDA Training Call Center program even if I have no experience in the BPO industry?
Yes, the TESDA Training Call Center program is open to all individuals who want to learn the necessary skills and knowledge required in the call center industry, regardless of their experience level.
11. What do I need to bring when applying for the TESDA Training Call Center program?
You need to bring the following documents when applying for the TESDA Training Call Center program:
- A copy of your high school diploma or transcript of records
- A valid ID
- A 2×2 ID picture
12. What are the benefits of working in the call center industry?
Working in the call center industry offers numerous benefits, such as competitive salaries, opportunities for career growth and development, exposure to different cultures and nationalities, and work-life balance.
13. Are there any specific companies that offer jobs for TESDA Training Call Center graduates?
No, TESDA does not endorse any specific companies that offer jobs for TESDA Training Call Center graduates. However, graduates are encouraged to apply for job openings from various BPO companies that are in need of qualified call center agents.
Conclusion
Enrolling in the TESDA Training Call Center program is a wise investment in your career development. With the help of this program, you can acquire the necessary skills and knowledge required in the BPO industry, which can increase your chances of landing a job and achieving your career goals. So, what are you waiting for? Apply now and start your journey towards a successful career in the call center industry!
Disclaimer
The information presented in this article is for informational purposes only. The author and publisher do not claim that the information provided is accurate, complete, or up-to-date. The readers are encouraged to verify any information before relying on it. The author and publisher shall not be held liable for any errors or omissions in this information, nor for any losses or damages arising from its use.