👋 Introduction: Welcome to the World of Telstra Fairview Call Center
Greetings, dear readers! Are you looking for a reliable and efficient call center that caters to your specific business needs? Well, look no further because Telstra Fairview is here to answer all of your call center inquiries!
In this comprehensive guide, we will delve into everything you need to know about Telstra Fairview Call Center. From its history, services, and features to frequently asked questions, we’ve got it all covered for you. So, sit back, relax, and let’s dive in!
📖 A Brief Overview of Telstra Fairview Call Center
Telstra Fairview is an established call center in the Philippines known for its exceptional customer service that caters to various industries, including healthcare, retail, telecommunications, and finance. It has been in the industry for over 10 years and has continuously provided top-notch service to its clients.
The call center operates 24/7, providing customers with round-the-clock support. With over 1,500 highly skilled agents, Telstra Fairview ensures that all your call center needs are handled with utmost professionalism and efficiency.
🗣️ Services Offered by Telstra Fairview Call Center
Telstra Fairview offers a wide range of call center services that cater to various industries. Below are some of the services offered by Telstra Fairview:
| Service Offered | Description |
|---|---|
| Inbound Call Center Services | Handles incoming calls, providing customer support, order processing, and technical assistance, among others. |
| Outbound Call Center Services | Makes outbound calls, conducting surveys, lead generation, appointment setting, and telemarketing, among others. |
| Managed Services | Provides end-to-end call center solutions that cater to specific business needs. |
| Back Office Support | Handles administrative tasks that support the call center operation, including data entry, quality assurance, and reports generation, among others. |
💡 Features of Telstra Fairview Call Center
What sets Telstra Fairview apart from other call centers in the Philippines is its unique features that cater to its clients’ specific needs. Below are some of the features that Telstra Fairview offers:
🔍 Customizable Services
At Telstra Fairview, they understand that each business has its unique needs. That’s why they offer customizable services that cater to your specific requirements. You can choose the services that suit your business needs and pay for only what you use.
🏅 ISO-Certified
Telstra Fairview has received various ISO certifications, including ISO 9001:2015 (Quality Management System) and ISO 27001:2013 (Information Security Management System). This certification ensures that they adhere to international standards, providing top-notch service to their clients.
🎓 Continuous Training and Development
With the ever-changing business landscape, Telstra Fairview agents undergo continuous training and development to keep up with the latest trends and technologies. This ensures that they provide the best service to their clients at all times.
⁉️ Frequently Asked Questions
Q: What industries does Telstra Fairview cater to?
Telstra Fairview caters to various industries, including healthcare, retail, telecommunications, and finance, among others.
Q: What are the services offered by Telstra Fairview?
Telstra Fairview offers inbound and outbound call center services, managed services, and back-office support.
Q: Is Telstra Fairview an ISO-certified call center?
Yes, Telstra Fairview has received various ISO certifications, including ISO 9001:2015 and ISO 27001:2013.
Q: Does Telstra Fairview offer customizable services?
Yes, Telstra Fairview offers customizable services that cater to your specific business needs.
Q: Are Telstra Fairview agents trained and developed?
Yes, Telstra Fairview agents undergo continuous training and development to keep up with the latest trends and technologies.
Q: Does Telstra Fairview operate 24/7?
Yes, Telstra Fairview operates 24/7, providing customers with round-the-clock support.
Q: How many skilled agents does Telstra Fairview have?
Telstra Fairview has over 1,500 highly skilled agents.
Q: What makes Telstra Fairview unique?
Telstra Fairview offers customizable services, ISO certifications, and continuous training and development to ensure that they provide top-notch service to their clients.
Q: How can I avail of Telstra Fairview’s call center services?
You can contact Telstra Fairview’s sales team through their website or email.
Q: Can Telstra Fairview handle large volumes of calls?
Yes, Telstra Fairview can handle large volumes of calls efficiently and professionally.
Q: How does Telstra Fairview ensure quality service?
Telstra Fairview ensures quality service through continuous training and development, ISO certifications, and regular quality assurance checks.
Q: Does Telstra Fairview handle technical support?
Yes, Telstra Fairview handles technical support, among other inbound call center services.
Q: Is Telstra Fairview compliant with data privacy laws?
Yes, Telstra Fairview complies with data privacy laws, ensuring that client data and information are secure and protected.
🤝 Conclusion: Choose Telstra Fairview for Your Call Center Needs Today!
It’s no secret that choosing the right call center for your business needs can be a daunting and challenging task. However, with Telstra Fairview, you can rest assured that your call center needs are in good hands. With over 10 years of experience, customizable services, ISO certifications, and highly skilled agents, Telstra Fairview is the perfect partner for your business.
So, what are you waiting for? Contact Telstra Fairview’s sales team today, and take the first step towards exceptional customer service!
📜 Disclaimer
This article is for informational purposes only. The information provided here is not legal or professional advice. The views and opinions expressed in this article are solely those of the author and do not necessarily reflect the official policy or position of the company or organization mentioned.