Introduction
Welcome, dear readers, to our comprehensive guide on Telp Gojek Call Center. In this article, we will provide you with all the necessary information about Gojek’s customer support services, including phone numbers, operating hours, and FAQs.
From ordering food to booking a ride, Gojek has become an essential part of our daily lives. However, sometimes we face issues while using the app. That’s where Telp Gojek comes in handy. With their 24/7 customer support services, you can quickly get your issues resolved.
So, let’s dive into the world of Telp Gojek Call Center and explore everything it has to offer.
What is Telp Gojek?
Telp Gojek is a customer support service provided by Gojek for its users. It offers various support options, including phone support, in-app chat support, and email support. With Telp Gojek, users can quickly get their issues resolved, such as payment issues, driver complaints, lost items, and more.
Telp Gojek Call Center Phone Numbers
The easiest way to contact Telp Gojek is by calling their 24/7 hotline. Gojek provides different phone numbers for different countries, making it easier for users to get connected with a local customer support team. Here are the Telp Gojek call center phone numbers:
| Country | Phone Number |
|---|---|
| Indonesia | 021-50251111 |
| Singapore | +65 3135 3135 |
| Thailand | +66 062 710 8888 or 02 105 4222 |
| Vietnam | +84 936 251 166 |
| Philippines | +63 2 8888-0716 |
These phone numbers are toll-free, meaning you won’t be charged for the call.
Operating Hours
Telp Gojek operates 24/7, meaning you can contact them anytime, anywhere. Whether you have an issue regarding a ride or a food order, the Telp Gojek team is always ready to assist you.
Common FAQs About Telp Gojek
1. What is the best way to contact Telp Gojek?
The best way to contact Telp Gojek is by calling their hotline numbers, as they have a live customer support team available 24/7.
2. Do I have to pay for calling Telp Gojek?
No, Telp Gojek’s hotline numbers are toll-free, and you won’t be charged for the call.
3. Can I contact Telp Gojek via email or in-app chat support?
Yes, you can. Gojek provides email support and in-app chat support as well. However, if your issue is urgent, it’s better to call their hotline numbers.
4. What type of issues can Telp Gojek assist me with?
Telp Gojek can assist you with various issues, including payment issues, driver complaints, lost items, app errors, and more.
5. How long does it take for Telp Gojek to respond to my complaint?
Telp Gojek strives to provide quick and efficient customer support services. Their response time varies depending on the complexity of the issue, but they usually respond within 24 hours.
6. Is Telp Gojek available in my country?
Gojek is currently available in five countries, including Indonesia, Singapore, Thailand, Vietnam, and the Philippines. If you are in any of these countries, you can contact Telp Gojek for support.
7. Can I provide feedback on Telp Gojek’s customer support services?
Yes, you can provide feedback on Telp Gojek’s customer support services by rating your call or chat support session.
8. How can I report a driver or delivery person?
If you face any issues with a driver or delivery person, you can report them by calling Telp Gojek or sending a message through the app.
9. Can I cancel my ride or food order via Telp Gojek?
Yes, you can cancel your ride or food order by calling Telp Gojek’s hotline numbers.
10. What should I do if I lost my item during a ride?
If you lost an item during a ride, immediately contact Telp Gojek’s customer support team. They will assist you in locating your lost item.
11. How do I change my Gojek account password?
You can change your Gojek account password by going to the ‘Security’ section in the app’s settings and selecting ‘Change Password.’
12. Can I order Gojek services for someone else?
Yes, you can order Gojek services for someone else by adding their details while booking or ordering the service.
13. How can I give feedback on a driver or delivery person?
You can provide feedback on a driver or delivery person by rating them after completing the ride or delivery.
Conclusion
Telp Gojek is an essential part of Gojek’s customer support services. With their 24/7 hotline numbers, users can quickly get their issues resolved. We hope this comprehensive guide on Telp Gojek Call Center has provided you with all the necessary information you were looking for. Don’t hesitate to contact Telp Gojek the next time you face an issue while using the app.
Remember, Gojek’s customer support team is here to assist you in any way possible. So, keep using Gojek to enjoy hassle-free rides, food orders, and more.
Closing Statement With Disclaimer
The information provided in this article is for informational purposes only. We do not represent Gojek, and we are not affiliated with them. The phone numbers and operating hours mentioned above may change at any time. We highly recommend checking Gojek’s official website or app for the latest customer support information.
Thank you for reading this article, and we hope it has been helpful. If you have any suggestions or feedback, please let us know in the comments section below.