Introduction
Welcome to our detailed review of Tellus DF Call Center. If you’re looking for a reliable and efficient call center for your business, stick with us as we delve into the ins and outs of Tellus DF. At the end of this article, we guarantee that you’ll have an in-depth understanding of the company, its services, and what it can do for you.
With the rise in competition in today’s business world, it’s become challenging to keep up with customer demand. As a business owner, one of the critical aspects of your company’s success is being able to provide excellent customer support. That’s where Tellus DF comes in.
Founded in 2001, Tellus DF is a renowned call center that provides outsourcing services to businesses across different industries. The company has its headquarters in Brasília, Brazil, and has been in the business for over two decades, providing expert customer service solutions.
In this article, we’ll cover everything from the company’s history, services offered, pricing structure, and FAQs. If you’re in search of a reliable and efficient call center to handle your customer support, stick with us as we explore Tellus DF!
The History of Tellus DF Call Center
Tellus DF Call Center was founded in 2001 with a singular purpose in mind: to provide businesses with expert customer service solutions. Over the years, the company has grown to become one of the leading call centers in Brazil, with its headquarters in Brasília.
The company has had to keep up with the ever-evolving business landscape, and as such, Tellus DF has adapted its services to suit the changing needs of its clients. Today, the company provides a wide range of services to businesses across different sectors, and it continues to be at the forefront of the call center industry in Brazil.
Services Offered by Tellus DF
At Tellus DF, the company offers a wide range of services to businesses across different industries. The company understands that each business is unique and, as such, requires a tailored approach to meet its customer support needs. Here are some of the services offered by Tellus DF:
| Services | Description |
|---|---|
| Inbound Call Center Services | These are services designed to handle incoming calls from customers. The company has a team of trained professionals who can handle any inquiries and provide satisfactory solutions to customers. |
| Outbound Call Center Services | This service is designed to make outbound calls to customers on behalf of a business. The company has a team of professionals trained to handle sales, surveys, and other outbound call center services. |
| Technical Support Services | Technical support services are designed to provide customers with technical assistance regarding a product or service. At Tellus DF, the company has a team of trained experts who can handle technical issues and provide satisfactory solutions to customers. |
| Customer Service Outsourcing | The company offers customer service outsourcing services to businesses looking to outsource their customer support services. With Tellus DF, businesses can ensure that their customers are taken care of in a professional and efficient manner. |
Pricing Structure
Tellus DF Call Center has a transparent pricing structure that allows businesses to choose a package that suits their budget and needs. The company charges per call, and businesses can select the number of calls they wish to be made. The pricing structure is flexible, and businesses can change their package at any time to suit their needs.
The company provides a quote based on specific business needs, and the pricing structure includes the cost per call, the number of agents required, and the services requested. Tellus DF has a competitive pricing structure, ensuring that businesses get value for their money.
FAQs
What Makes Tellus DF Call Center Stand Out?
Tellus DF Call Center stands out due to its commitment to providing exceptional customer support services to businesses across different industries. The company has a team of trained professionals who are knowledgeable in handling different industries’ customer support requirements.
What Industries Does Tellus DF Call Center Serve?
Tellus DF Call Center serves businesses across different sectors, including healthcare, financial services, e-commerce, logistics, and real estate, among others. The company understands that each industry is unique and, as such, requires a tailored approach to customer support.
What is the Minimum Package Offered by Tellus DF Call Center?
The minimum package offered by Tellus DF Call Center is 500 calls per month. However, the company can provide businesses with a customized package to meet their needs.
Can Businesses Change Their Package at Any Time?
Yes, businesses can change their package at any time to suit their needs. The company has a flexible pricing structure that allows businesses to adjust their package as per their requirements.
What Languages Does Tellus DF Call Center Support?
Tellus DF Call Center supports different languages to cater to customers from different regions. Some of the languages supported include English, Spanish, Portuguese, and French.
Is Tellus DF Call Center Available 24/7?
Yes, Tellus DF Call Center is open 24/7 to ensure that businesses can provide their customers with round-the-clock support services.
Does Tellus DF Call Center Provide Technical Support Services?
Yes, the company provides technical support services to customers requiring technical assistance. Tellus DF has a team of trained experts who can handle technical issues and provide satisfactory solutions to customers.
What is the Average Response Time for Tellus DF Call Center Agents?
The average response time for Tellus DF Call Center agents is less than two minutes. The company prioritizes customer satisfaction and ensures that customers’ inquiries are handled promptly.
Is Tellus DF Call Center Compliant with Industry Regulations?
Yes, Tellus DF Call Center is compliant with industry regulations and standards. As an ISO 9001 certified company, the company adheres to strict quality standards to ensure that customers get the best services possible.
What is the Turnover Time for Requested Services?
The turnover time for requested services is typically 24 hours. However, the company can provide expedited services for urgent requests.
What is the Cost of Tellus DF Call Center Services?
The cost of Tellus DF Call Center services varies depending on the specific business needs. The company provides a quote based on the number of calls required, the number of agents needed, and the services requested.
Does Tellus DF Call Center Offer a Free Trial Period?
Yes, the company offers a free trial period to businesses looking to try out their services. The free trial period allows businesses to experience firsthand the quality of services provided by Tellus DF.
What Payment Methods Does Tellus DF Call Center Accept?
The company accepts different payment methods, including bank transfers, credit cards, and PayPal.
Can Businesses Request a Dedicated Team of Agents?
Yes, businesses can request a dedicated team of agents to handle their customer support services. The company can provide businesses with a customized package to meet their needs.
Conclusion
In conclusion, Tellus DF Call Center is an excellent choice for businesses looking for a reliable and efficient call center to handle their customer support services. With its team of trained professionals, flexible pricing structure, and commitment to customer satisfaction, Tellus DF guarantees businesses exceptional services.
If you’re considering outsourcing your customer support services, we highly recommend Tellus DF Call Center. Take advantage of the free trial period and experience firsthand the quality of services provided by the company.
DISCLAIMER
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