📢 Attention all job seekers! 📢
If you’re on the hunt for a job in the call center industry, you’ve come to the right place. Telkom, one of South Africa’s largest telecommunications companies, is currently searching for qualified individuals to join their team as call center representatives. With competitive salaries, flexible hours, and a supportive work environment, this is an opportunity you won’t want to miss.
Introduction
Before we dive into the details of Telkom’s call center vacancies, let’s take a moment to define what call center work entails. As a call center representative, your primary responsibility is to interact with customers over the phone or through messaging platforms. Your goal is to provide them with solutions to their problems, answer their questions, and ultimately ensure their satisfaction with the company’s services or products.
Working at a call center can be a challenging job, as customer needs can vary and emotions can run high. However, it can also be a rewarding experience, as you have the opportunity to make a positive impact on people’s lives and help them resolve their issues.
Now, let’s move on to the exciting part – Telkom’s call center vacancies. What positions are available, and what are the requirements?
TELKOM VACANCIES
Telkom is currently hiring for the following positions:
| Position | Requirements |
|---|---|
| Call Center Agent | Matric certificate, previous customer service experience, excellent communication skills |
| Team Leader | Matric certificate, previous call center experience, leadership skills, good communication and interpersonal skills |
| Training Specialist | Diploma in Human Resources or related field, previous training experience, excellent communication skills, knowledge of adult learning principles |
In addition to these specific requirements, all applicants must have the following qualities:
- Excellent communication skills
- Good problem-solving skills
- Strong work ethic
- Ability to work in a team environment
Call Center Agent
The call center agent position is an entry-level position that requires a matric certificate and previous customer service experience. As a call center agent, you’ll be responsible for handling customer inquiries and complaints, providing information about Telkom’s products and services, and resolving customer issues to the best of your ability.
One of the most important skills for this position is excellent communication skills. You’ll need to be able to communicate effectively with customers, listen actively to their concerns, and explain complex information in a clear and concise manner.
Other key skills for this position include:
- Good problem-solving skills
- Positive attitude
- Ability to work under pressure
- Excellent time management skills
Team Leader
The team leader position is a more senior role that requires previous call center experience and leadership skills. As a team leader, you’ll be responsible for managing a team of call center agents and ensuring that they meet their targets and provide excellent customer service.
In addition to the requirements listed above, the following skills are essential for this position:
- Good communication and interpersonal skills
- Ability to motivate and inspire team members
- Excellent problem-solving skills
- Attention to detail
Training Specialist
The training specialist position is responsible for developing and delivering training programs for call center agents. This position requires a diploma in Human Resources or a related field, as well as previous training experience.
In addition, the following skills are essential for this position:
- Excellent communication skills
- Knowledge of adult learning principles
- Strong organizational and planning skills
- Ability to work independently and as part of a team
FAQs
1. What are the working hours for call center agents?
Call center agents work in shifts, so working hours can vary. However, Telkom offers flexible scheduling options to accommodate individual needs and preferences.
2. What benefits does Telkom offer to its employees?
Telkom offers a comprehensive benefits package that includes medical aid, retirement plans, and paid time off. In addition, employees receive discounts on Telkom products and services.
3. Are there opportunities for career advancement at Telkom?
Yes, Telkom is committed to developing its employees and providing opportunities for career growth. Employees are encouraged to apply for internal vacancies and participate in training programs.
4. Is previous call center experience required for the team leader position?
Yes, previous call center experience is required for the team leader position. This experience should include experience in a leadership role.
5. What are the qualifications required for the training specialist position?
The training specialist position requires a diploma in Human Resources or a related field, as well as previous training experience.
6. How can I apply for a call center position at Telkom?
You can apply for a call center position at Telkom by visiting their website and submitting an online application. Alternatively, you can visit one of their recruitment centers and apply in person.
7. Is there a dress code for call center employees?
Yes, Telkom has a dress code policy for call center employees. This policy requires employees to dress professionally and maintain a neat appearance.
8. What types of calls do call center agents handle?
Call center agents at Telkom handle a variety of calls, including customer inquiries, service requests, billing inquiries, and complaints.
9. How are call center agents trained?
Call center agents are provided with comprehensive training that covers Telkom’s products and services, as well as customer service skills and call center procedures.
10. Is there a probation period for new hires?
Yes, there is typically a probation period for new hires. This probation period varies depending on the position and can range from 3 to 6 months.
11. Are there opportunities for overtime?
Yes, there are opportunities for overtime for call center employees. However, overtime hours are dependent on business needs.
12. What are the key metrics for measuring call center performance?
The key metrics for measuring call center performance include call quality, average handling time, first call resolution, and customer satisfaction.
13. What is Telkom’s approach to customer service?
Telkom is committed to providing excellent customer service and focuses on building strong relationships with its customers. The company strives to understand its customers’ needs and provide them with timely and effective solutions.
Conclusion
If you’re looking for an exciting job opportunity in the call center industry, look no further than Telkom. With a variety of positions available and competitive salaries, this is an opportunity you don’t want to miss. Whether you’re an experienced call center professional or just starting out, Telkom has a role that could be perfect for you.
So, what are you waiting for? Visit Telkom’s website today to apply for a call center position and take the first step towards a rewarding career.
Closing Statement with Disclaimer
The information provided in this article is accurate to the best of our knowledge at the time of publication. However, Telkom may update its requirements and policies at any time, so we encourage you to visit Telkom’s website or contact their recruitment team for the most up-to-date information.
We do not guarantee that any individual will be hired by Telkom, as the
recruitment process is competitive and based on factors such as qualifications, experience, and suitability for the role.
We recommend that you carefully read Telkom’s job descriptions and requirements before applying for any position.
Good luck with your job search!