Greetings, readers! In today’s digital age, telecom providers play a vital role in our daily lives. One of the leading telecom providers in Indonesia, Telkom, offers a range of services to its customers. One of its most popular services is Indihome, which provides high-speed broadband internet, cable television, and telephone services to its subscribers.
Telkom Indihome has established a call center in Surabaya to provide customer service to its customers. With the aim of providing exceptional customer service, the call center has become a go-to destination for addressing customer concerns and queries. In this article, we will delve into Telkom Indihome Surabaya’s call center and find out more about the services it offers.
The Importance of Telkom Indihome Surabaya Call Center
📞 In today’s fast-paced world, excellent customer service is essential. Telkom Indihome Surabaya’s call center provides customers with the necessary support and information regarding their services. The call center’s primary objective is to ensure that customers’ concerns are addressed promptly and to their satisfaction.
📞 The call center in Surabaya operates 24/7 and is accessible to customers across the country. Customers can contact the call center via phone, email, or social media platforms. The call center’s communication channels are robust and offer customers the flexibility to choose their preferred method of communication.
About Telkom Indihome Surabaya Call Center
🏢 The Surabaya call center is equipped with the latest technology and has a team of well-trained professionals to assist customers. The call center’s staff is well-versed in the services that Telkom Indihome offers, and they have the necessary expertise to handle all customer queries and concerns.
🏢 Telkom Indihome Surabaya call center has a comprehensive knowledge base that allows the staff to provide customers with accurate solutions to their problems. The call center uses a ticketing system to ensure that customers’ queries are resolved promptly and efficiently.
Services Provided by Telkom Indihome Surabaya Call Center
📞 The call center offers a range of services to Telkom Indihome customers, including assistance with new service applications, guidance on setting up new services, troubleshooting issues with existing services, and resolving billing issues.
📞 The call center also provides technical support to customers facing issues with their internet connection, cable television, or telephone services. Customers can contact the call center for assistance with setting up new devices or resolving any technical issues that they may encounter.
FAQs about Telkom Indihome Surabaya Call Center
1. What are the call center’s operating hours?
The call center operates 24/7 and is accessible to customers across the country.
2. How can customers contact the call center?
Customers can contact the call center via phone, email, or social media platforms.
3. What services does Telkom Indihome Surabaya call center provide?
The call center provides a range of services, including new service applications, guidance on setting up new services, troubleshooting issues with existing services, and resolving billing issues.
4. Does the call center provide technical support?
Yes, the call center provides technical support to customers facing issues with their internet connection, cable television, or telephone services.
5. What is the call center’s ticketing system?
The call center uses a ticketing system to ensure that customers’ queries are resolved promptly and efficiently.
6. How does Telkom Indihome Surabaya call center ensure customer satisfaction?
The call center’s primary objective is to ensure that customers’ concerns are addressed promptly and to their satisfaction.
7. Does the call center have a knowledge base?
Yes, the call center has a comprehensive knowledge base that allows the staff to provide customers with accurate solutions to their problems.
8. What is the call center’s objective?
The call center’s objective is to provide exceptional customer service to Telkom Indihome customers.
9. Is the call center accessible to all Telkom Indihome customers?
Yes, the call center is accessible to all Telkom Indihome customers across the country.
10. Can customers choose their preferred method of communication with the call center?
Yes, customers can contact the call center via phone, email, or social media platforms.
11. What happens if the call center staff cannot resolve a customer’s query?
If the call center staff cannot resolve a customer’s query, they will escalate the issue to the relevant department for further resolution.
12. How long does the call center take to resolve customer queries?
The call center aims to resolve customer queries promptly, and the time taken to resolve a query depends on the nature and complexity of the issue.
13. Is the call center staff well-trained?
Yes, the call center staff is well-trained and has the necessary expertise to handle all customer queries and concerns.
Conclusion
📞 Telkom Indihome Surabaya call center provides exceptional customer service to customers across the country. Equipped with the latest technology and a team of well-trained professionals, the call center offers a range of services to address customers’ needs and concerns.
📞 We hope that this article has provided you with a comprehensive understanding of Telkom Indihome Surabaya call center and the services it offers. If you are a Telkom Indihome customer and need assistance, do not hesitate to contact the call center. Remember, the call center is available 24/7 to provide you with the necessary support and assistance.
Disclaimer
The information provided in this article is for informational purposes only. The content is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified professionals with any questions you may have regarding a medical condition or service.
| Information | Details |
|---|---|
| Service | Telkom Indihome Surabaya Call Center |
| Operating hours | 24/7 |
| Contact | Phone, email, social media |
| Services provided | New service applications, guidance on setting up new services, troubleshooting issues with existing services, and resolving billing issues, technical support |
| Objective | To provide exceptional customer service |