Discover the World-Class Teleperformance Tirana Call Center
Welcome to our comprehensive guide to Teleperformance Tirana, one of the leading call centers in Albania! As a customer-centric company, Teleperformance Tirana takes pride in delivering top-quality services to clients across the globe.
At Teleperformance Tirana, we believe that customer satisfaction is the cornerstone of any successful business. That’s why we have invested in state-of-the-art technology and talented employees to ensure that our clients receive world-class services at all times.
In this article, we will provide you with all the information you need to know about Teleperformance Tirana, from its history and services to its accolades and achievements. We will also answer frequently asked questions to give you a complete understanding of our business. Keep reading to learn more!
About Teleperformance Tirana
Teleperformance Tirana is part of Teleperformance Group, a multinational company that provides customer experience management services all over the world. Our call center is located in Tirana, Albania’s capital city, and opened its doors in 2008.
Since then, we have grown considerably and have become a leading provider of call center services in the region. We employ over 1,200 skilled professionals who are dedicated to providing exceptional services to our clients.
Our services include inbound and outbound customer care, technical support, lead generation, sales, and back-office processing, among others. We cater to a diverse range of industries, including telecommunications, e-commerce, finance, healthcare, and travel, to name a few.
Our Mission Statement
At Teleperformance Tirana, our mission is to enhance customer loyalty by delivering unparalleled customer experiences. We believe that every interaction with our clients’ customers is an opportunity to build trust and foster long-term relationships.
Our core values are integrity, respect, professionalism, innovation, and commitment. We strive to maintain these values in everything we do, from the way we treat our clients to the way we interact with our colleagues.
Our Accreditations and Achievements
Teleperformance Tirana has received numerous accolades and certifications for its exceptional services. Some of our most noteworthy achievements include:
| Awards | Certifications |
|---|---|
| Best Contact Center Outsourcer of the Year | ISO 9001:2015 |
| Best Contact Center Employer of the Year | PCI DSS |
| Best Contact Center Sales Professionals | COPC |
We are proud of our achievements and use them as motivation to continue delivering exceptional services.
FAQs
What services does Teleperformance Tirana offer?
We offer a wide range of customer experience management services, including inbound and outbound customer care, technical support, lead generation, sales, and back-office processing, among others.
What industries does Teleperformance Tirana cater to?
We cater to a diverse range of industries, including telecommunications, e-commerce, finance, healthcare, and travel, among others.
How many employees does Teleperformance Tirana have?
We employ over 1,200 skilled professionals who are dedicated to delivering exceptional services to our clients.
What is Teleperformance Tirana’s mission statement?
Our mission is to enhance customer loyalty by delivering unparalleled customer experiences.
What are Teleperformance Tirana’s core values?
Our core values are integrity, respect, professionalism, innovation, and commitment.
What certifications does Teleperformance Tirana hold?
We hold ISO 9001:2015, PCI DSS, and COPC certifications, among others.
How can I contact Teleperformance Tirana?
You can contact us through our website or by phone at +355 4 450 8000.
How does Teleperformance Tirana ensure data security?
We adhere to strict data security standards, including the General Data Protection Regulation (GDPR) and PCI DSS. We also have robust security protocols in place to ensure that our clients’ data is protected at all times.
Is Teleperformance Tirana environmentally friendly?
Yes, we are committed to reducing our environmental footprint and have implemented several sustainability initiatives, such as energy-efficient lighting and waste reduction programs.
Does Teleperformance Tirana offer multilingual services?
Yes, we offer multilingual services in over 26 languages, including English, French, German, Italian, Spanish, and Portuguese, among others.
What sets Teleperformance Tirana apart from other call centers?
Our commitment to delivering exceptional customer experiences, our state-of-the-art technology, and our talented and dedicated employees set us apart from other call centers.
What is Teleperformance Tirana’s future vision?
Our vision is to continue expanding our operations and to become the leading call center provider in the region while maintaining our commitment to exceptional customer experiences.
How can I join Teleperformance Tirana’s team?
You can visit our website to view current job openings and to submit your application.
How can I provide feedback on Teleperformance Tirana’s services?
You can provide feedback through our website or by contacting our customer service team. We value your feedback and use it to improve our services.
Conclusion
Thank you for taking the time to read our comprehensive guide to Teleperformance Tirana. We hope that we have provided you with all the information you need to know about our call center, from our history and services to our achievements and accolades.
If you are interested in partnering with us, please visit our website or contact us at +355 4 450 8000 to learn more.
Disclaimer
This article is for informational purposes only and does not constitute professional advice. Teleperformance Tirana is not liable for any damages, losses, or liabilities arising from the use or reliance on this article.