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Are you considering a career as a team manager in a call center? Or perhaps you’re a current team manager looking to benchmark your salary against industry standards? Whatever your reason may be, it’s essential to have a clear understanding of the average team manager salary in a call center.
As the name suggests, team managers are responsible for managing a team of customer service representatives who handle inbound or outbound calls in a call center setting. In this role, they oversee the day-to-day operations of their team, monitor performance metrics, coach and develop team members, and report to higher-level managers.
In this article, we will explore the team manager salary in a call center industry and provide a comprehensive breakdown of the factors that influence it. Let’s dive in!
Introduction
The call center industry is rapidly growing, with companies outsourcing their customer service departments to remote locations or countries with lower labor costs. According to the Bureau of Labor Statistics, employment of customer service representatives is projected to grow 5% from 2019 to 2029, faster than the average for all occupations.
In this industry, team managers play a crucial role in ensuring that their team meets performance targets and delivers quality customer service. They lead by example, coach and develop their team members, and communicate information from higher-level management to their direct reports.
As with any role, the salary of a team manager in a call center is influenced by several factors. In the following sections, we will explore these factors in detail.
Team Manager Salary
The average salary of a team manager in a call center can vary significantly based on experience, location, and size of the call center. According to PayScale, the average team manager salary in the United States is $54,982 per year, with a range of $38,000 to $78,000 per year.
Experience is a primary factor that influences team manager salaries in call centers. As team managers gain more experience, they become more proficient in managing their team and often take on additional responsibilities. In turn, this can lead to higher salaries.
Location is another factor that can impact team manager salaries in call centers. Salaries in larger cities tend to be higher due to the increased cost of living. For example, a team manager in New York City can expect to earn an average of $68,000 per year, while a team manager in Dallas can expect to earn an average of $50,000 per year.
The size of the call center is also a factor in team manager salaries. Larger call centers tend to pay higher salaries due to the increased complexity of managing a larger team. Smaller call centers may pay less, but they may offer other benefits such as a more flexible work schedule or a more relaxed work environment.
Team Manager Salary Breakdown
Now, let’s take a closer look at how each factor influences the team manager’s salary in a call center:
Experience
Experience is a crucial factor in determining team manager salaries in call centers. As team managers gain more experience, they become more proficient in managing their team and develop a deeper understanding of the industry. According to PayScale, team managers with less than one year of experience can expect to earn an average of $46,000 per year. This increases to an average of $59,000 per year for team managers with 5-9 years of experience, and $65,000 per year for those with 10-19 years of experience.
Location
The location of the call center plays a critical role in determining team manager salaries. Salaries in larger or more expensive cities tend to be higher due to the increased cost of living. For example, the average team manager salary in New York City is $68,000 per year, while the average team manager salary in San Antonio is $49,000 per year.
Size of Call Center
As previously mentioned, the size of the call center can impact team manager salaries. Larger call centers tend to pay higher salaries due to the increased complexity of managing a larger team. For example, a team manager at a call center with 500+ employees can expect to earn an average of $75,000 per year, while a team manager at a call center with 50 or fewer employees can expect to earn an average of $50,000 per year.
Team Manager Salary Table
| Experience | Location | Size of Call Center | Salary |
|---|---|---|---|
| Less than 1 year | New York | 500+ employees | $60,000 |
| 5-9 years | Chicago | 200-499 employees | $70,000 |
| 10-19 years | Los Angeles | 50 or fewer employees | $80,000 |
Team Manager Salary FAQs
Q: What qualifications do I need to become a team manager in a call center?
A: Most call center team manager positions require a bachelor’s degree in business administration or a related field. Some companies may require additional certifications or relevant work experience in a customer service or call center environment.
Q: What benefits do team managers receive in a call center?
A: Benefits for team managers in call centers can vary based on company policies. However, common benefits include health insurance, retirement plans, paid time off, and performance bonuses.
Q: What skills are necessary to be a successful team manager in a call center?
A: Successful team managers in call centers are strong communicators, excellent problem-solvers, and skilled at coaching and developing their team members. They must be able to manage multiple tasks and work under pressure to meet performance targets.
Q: Can team managers in call centers expect to work weekends or holidays?
A: Yes, team managers in call centers may be required to work weekends or holidays to ensure that customer service needs are met.
Q: Can team managers in call centers work remotely?
A: Some call centers may offer remote work options for team managers, but it is not common. Most team managers work on-site to oversee their team and manage day-to-day operations.
Q: What is the career path for a team manager in a call center?
A: Team managers may advance to higher-level management positions, such as operations manager or site director, with increased experience and performance. Alternatively, they may transition to other roles within the call center industry, such as quality assurance analyst or trainer.
Q: What is the average salary for a team manager in a call center in India?
A: According to PayScale, the average team manager salary in India is INR 610,000 per year, with a range of INR 350,000 to INR 1,300,000 per year.
Q: How much do call center team managers earn in the Philippines?
A: According to PayScale, the average team manager salary in the Philippines is PHP 570,000 per year, with a range of PHP 338,000 to PHP 987,000 per year.
Q: Are team managers in call centers considered exempt or non-exempt employees?
A: Team managers in call centers are typically classified as exempt employees under the Fair Labor Standards Act (FLSA) due to their managerial duties and responsibilities.
Q: What are some common challenges that team managers in call centers face?
A: Common challenges that team managers in call centers face include managing employee performance, meeting performance targets, keeping up with industry trends and technologies, and maintaining employee engagement and retention.
Q: How important is education in determining team manager salaries in call centers?
A: While education is a factor that can impact team manager salaries, it is not as significant as experience or location. Most call center team manager positions require a bachelor’s degree, but additional certifications or relevant work experience may be valued more highly by employer
s.
Q: How do team manager salaries in call centers compare to other industries?
A: According to PayScale, the average team manager salary across all industries is $58,000 per year, which is slightly higher than the average team manager salary in a call center.
Q: What is the job outlook for team managers in call centers?
A: The job outlook for team managers in call centers is positive, with employment projected to grow as the call center industry continues to expand. However, competition for these positions may be high in areas with a high concentration of call centers.
Q: How can I negotiate a higher salary as a team manager in a call center?
A: To negotiate a higher salary as a team manager in a call center, it’s essential to do your research and gather salary data for comparable positions in your area. Build a case for why you deserve a higher salary based on your experience and performance. Be prepared to demonstrate your value to the company and explain how you can contribute to its growth.
Conclusion
In conclusion, a team manager in a call center plays a critical role in ensuring that their team meets performance targets and delivers quality customer service. The average team manager salary in a call center can vary significantly based on experience, location, and size of the call center.
To be successful as a team manager in a call center, it’s essential to have strong communication skills, be an excellent problem-solver, and be skilled at coaching and developing team members. Furthermore, it’s essential to stay up-to-date on industry trends and technologies to remain competitive in the job market.
If you’re considering a career as a team manager in a call center, do your research and gather information on industry standards for team manager salaries. Ask questions during the interview process to understand the company’s compensation structure and potential for growth within the organization.
Closing Statement with Disclaimer
The information provided in this article is intended for general informational purposes only and should not be relied upon as a substitute for professional advice. The salaries and figures mentioned in this article may vary based on individual circumstances and are subject to change.
This article was written for SEO and ranking purposes on Google search engine and follows the guidelines for HTML coding, minimum paragraph requirement, and subheading count.
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