The Complete Guide to TCC Call Center

Greetings, dear reader! In this article, we will be discussing TCC call center, one of the most important and well-known call centers in the industry. With the rise of customer service and support, companies have started to outsource their customer service to a third-party call center. TCC is one such call center that provides excellent customer support to its clients worldwide.

Introduction: What is TCC Call Center?

Source: bing.comTCC call center is a leading customer service and support provider that operates worldwide. The company provides services to various industries, including healthcare, telecommunications, e-commerce, banking, and more. TCC offers various services to its clients, such as customer support, technical support, order management, and outbound sales. With its experienced and well-trained agents, TCC ensures that its clients’ customers receive high-quality support.

TCC call center has been providing its services for over two decades and has become a trusted name in the industry. With its 24/7 availability, TCC ensures that its clients’ customers get assistance whenever they need it.

What are the services provided by TCC Call Center?

Source: bing.comTCC Call Center provides various services to its clients, including:

Services	Description
Customer Support	TCC Call Center provides customer support services to its clients. The agents handle customer inquiries, complaints, and provide solutions to their issues.
Technical Support	TCC Call Center provides technical support services to its clients. The agents handle technical queries and provide solutions to their issues.
Order Management	TCC Call Center provides order management services to its e-commerce clients. The agents handle order inquiries, order processing, and provide order tracking information to customers.
Outbound Sales	TCC Call Center provides outbound sales services to its clients. The agents make calls to potential customers and try to convert them into buyers.

What are the benefits of using TCC Call Center services?

Source: bing.comThere are numerous benefits to using TCC Call Center services:

TCC Call Center provides round-the-clock support to its clients’ customers, ensuring that they get assistance whenever they need it.
By outsourcing customer support to TCC Call Center, clients can focus on their core business activities, such as product development and marketing.
TCC Call Center has experienced and well-trained agents who provide high-quality support to their clients’ customers.
Using TCC Call Center services can help companies reduce their operational costs as they don’t need to hire and train their own customer support team.
TCC Call Center provides customized solutions to its clients based on their business requirements.

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TCC Call Center: Detailed Explanation

Let’s dive into the details of TCC call center, its history, services, and achievements.

History of TCC Call Center

Source: bing.comTCC call center was founded in 1998 in the Philippines. The company started as a small call center with only a few agents but soon grew into a full-fledged call center with a global presence. Today, TCC Call Center operates in multiple countries and has over 10,000 employees.

Services Offered by TCC Call Center

TCC call center provides various services to its clients:

Customer Support Services

TCC Call Center provides customer support services to its clients. The agents handle customer inquiries, complaints, and provide solutions to their issues. TCC Call Center’s customer support services include:

Inbound Customer Support
Email Support
Chat Support

Technical Support Services

TCC Call Center provides technical support services to its clients. The agents handle technical queries and provide solutions to their issues. TCC Call Center’s technical support services include:

Inbound Technical Support
Email Support
Chat Support

Order Management Services

TCC Call Center provides order management services to its e-commerce clients. The agents handle order inquiries, order processing, and provide order tracking information to customers. TCC Call Center’s order management services include:

Inbound Order Management
Email Support
Chat Support

Outbound Sales Services

TCC Call Center provides outbound sales services to its clients. The agents make calls to potential customers and try to convert them into buyers. TCC Call Center’s outbound sales services include:

Outbound Telemarketing
Lead Generation
Appointment Setting

Achievements of TCC Call Center

Source: bing.comTCC Call Center has achieved numerous accolades and awards for its services:

In 2017, TCC Call Center won the Best Outsourcing Partnership Award at the Contact Center World Awards.
In 2018, TCC Call Center won the Global Excellence in Outsourcing Award at the International ICT Awards Philippines.
In 2019, TCC Call Center won the Best Outsourcing Partnership Award at the Contact Center World Awards for the second time.

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FAQs about TCC Call Center

Q1. What is the pricing model of TCC Call Center services?

A1. TCC Call Center provides customized pricing models to its clients based on their business requirements.

Q2. How does TCC Call Center ensure quality assurance?

A2. TCC Call Center has a dedicated quality assurance team that monitors calls, chats, and emails to ensure that the agents are providing high-quality support.

Q3. What are the different languages supported by TCC Call Center?

A3. TCC Call Center provides support in multiple languages, including English, Spanish, Mandarin, and more.

Q4. How does TCC Call Center handle peak call volumes?

A4. TCC Call Center has a flexible workforce that can scale up or down as per the client’s requirements. The company ensures that its clients’ customers get assistance even during peak call volumes.

Q5. What are the different communication channels supported by TCC Call Center?

A5. TCC Call Center provides support through various channels, including phone, email, chat, and social media.

Q6. What is the turnaround time for resolving customer issues?

A6. TCC Call Center ensures that customer issues are resolved as quickly as possible. The turnaround time for issue resolution depends on the complexity of the issue.

Q7. How does TCC Call Center ensure data security?

A7. TCC Call Center has strict data security policies in place to ensure that the client’s data is secure. The compa
ny follows industry-standard data security protocols and ensures that its employees are trained in data security.

Q8. What are the working hours of TCC Call Center?

A8. TCC Call Center operates 24/7, 365 days a year.

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Q9. Can TCC Call Center provide dedicated agents to a client?

A9. Yes, TCC Call Center can provide dedicated agents to clients based on their business requirements.

Q10. What is the size of TCC Call Center?

A10. TCC Call Center has over 10,000 employees and operates in multiple countries.

Q11. What is the hiring process of TCC Call Center?

A11. TCC Call Center follows a rigorous hiring process that includes multiple rounds of interviews and skill assessments.

Q12. How does TCC Call Center train its agents?

A12. TCC Call Center provides extensive training to its agents to ensure that they are well-equipped to handle customer inquiries and issues.

Q13. What industries does TCC Call Center cater to?

A13. TCC Call Center caters to various industries, including healthcare, telecommunications, e-commerce, banking, and more.

Conclusion: Take Action Now!

Source: bing.comIn conclusion, TCC call center is a leading customer service and support provider that operates worldwide. The company provides various services to its clients, including customer support, technical support, order management, and outbound sales. By using TCC Call Center services, clients can focus on their core business activities while ensuring that their customers receive high-quality support.

We hope this article has provided you with valuable insights into TCC Call Center. If you’re interested in outsourcing your customer support to TCC Call Center, we encourage you to take action now and contact them for more information.

Disclaimer:

Source: bing.comThe information provided in this article is for informational purposes only. We do not endorse or recommend any specific product or service mentioned in this article. Please conduct your own research before making any decisions.