Introduction
Greetings, dear reader! In today’s digital age, customer service plays a crucial role in a company’s success. Every business must have a customer support system to address customer inquiries, concerns, and complaints. Sykes is a leading call center company that provides excellent customer service to businesses worldwide. With over 20 years of experience, Sykes is one of the most reliable and efficient outsourcing solutions for businesses.
The company has a large customer service team in Lakeland, Florida. In this article, we will be discussing Sykes in Lakeland FL call center and how it provides excellent customer service.
Let’s dive in!
The History of Sykes
Sykes was founded in 1977 in Charlotte, North Carolina, by John H. Sykes. The company started as a small marketing firm that specialized in green energy. Over the years, the company has grown and expanded its services to include call center solutions. Sykes started providing call center services in 1997 and has since become a global provider of outsourced customer service solutions.
The Sykes Lakeland FL Call Center
The Sykes Lakeland FL call center is one of the company’s largest call centers, housing over 1000 employees. The center is located at 1144 Griffin Rd, Lakeland, FL 33805, and has been in operation since 2013.
The Sykes Lakeland FL Call Center’s Services and Specializations
The Sykes Lakeland FL call center provides a range of customer service solutions, including:
| Services | Specializations |
|---|---|
| Inbound Customer Service | Customer support, Technical support, Sales support |
| Outbound Customer Service | Telemarketing, Sales, Customer retention |
| Email and Chat Support | Messaging support, Chat support, Email support |
| Social Media Support | Community management, Social media monitoring |
The Sykes Lakeland FL Call Center’s Process
The Sykes Lakeland FL call center follows a process that ensures excellent customer service delivery. Here is a brief overview of the process:
Step 1: Customer Inquiry
The customer contacts Sykes in Lakeland FL call center through various channels, including phone calls, chat platforms, and social media platforms.
Step 2: Ticket Creation
A customer support agent creates a ticket for the customer’s inquiry or complaint.
Step 3: Ticket Assignment
The ticket is assigned to the appropriate agent based on their skillset and experience.
Step 4: Resolution
The agent resolves the customer’s inquiry or complaint, ensuring customer satisfaction.
Step 5: Follow-Up
The agent follows up with the customer to ensure their satisfaction and to answer any remaining questions or concerns.
FAQs
1. What is Sykes?
Sykes is a global provider of outsourced customer service solutions.
2. Where is the Sykes Lakeland FL call center located?
The Sykes Lakeland FL call center is located at 1144 Griffin Rd, Lakeland, FL 33805.
3. What services does the Sykes Lakeland FL call center provide?
The Sykes Lakeland FL call center provides inbound customer service, outbound customer service, email and chat support, and social media support.
4. How does the Sykes Lakeland FL call center ensure customer satisfaction?
The Sykes Lakeland FL call center follows a process that ensures excellent customer service delivery, including customer inquiry, ticket creation, ticket assignment, resolution, and follow-up.
5. How long has Sykes been providing call center solutions?
Sykes has been providing call center solutions since 1997.
6. How many employees does the Sykes Lakeland FL call center have?
The Sykes Lakeland FL call center has over 1000 employees.
7. What is Sykes’ mission?
Sykes’ mission is to help their clients provide excellent customer service.
8. Why should businesses outsource their customer service to Sykes?
Businesses should outsource their customer service to Sykes because the company provides reliable and efficient outsourcing solutions.
9. What industries does Sykes serve?
Sykes serves a wide range of industries, including healthcare, finance, technology, and retail.
10. How does Sykes ensure the quality of its services?
Sykes ensures the quality of its services by providing its employees with continuous training and coaching.
11. Can businesses customize Sykes’ services to their specific needs?
Yes, businesses can customize Sykes’ services to their specific needs.
12. What makes Sykes stand out from its competitors?
Sykes stands out from its competitors because of its commitment to providing excellent customer service and its extensive experience in the industry.
13. How can businesses contact Sykes?
Businesses can contact Sykes through their website, email, or phone.
Conclusion
In conclusion, the Sykes Lakeland FL call center is a reliable and efficient outsourcing solution for businesses worldwide. With years of experience and a team of dedicated professionals, Sykes provides excellent customer service to its clients. The company’s process ensures that every customer’s inquiry or complaint is resolved efficiently, ensuring customer satisfaction.
We hope this article has been informative and has provided you with a better understanding of Sykes in Lakeland FL call center’s services and how they provide excellent customer service. If you’re looking for a reliable outsourcing solution for your business, Sykes is the way to go!
Disclaimer
The content contained in this article is for informational purposes only and should not be construed as legal, financial, or professional advice. The views expressed in this article are those of the author and do not necessarily reflect the official policy or position of Sykes in Lakeland FL call center.