Introduction
Welcome to our article about Sterling Call Center, where we will explore what makes this company one of the best in the industry. As customers, we all know how important it is to have a positive experience when contacting a company. This is where Sterling Call Center comes in, providing exceptional customer service and a seamless experience for all its clients. In this article, we will take a closer look at what Sterling Call Center offers and what sets them apart from their competitors.
Who is the Audience for this Article?
This article is aimed at anyone who is interested in learning about Sterling Call Center and their services. It will be particularly useful for business owners who are considering outsourcing their customer service operations, as well as individuals who are looking for a career in the call center industry. This article will provide readers with a comprehensive overview of Sterling Call Center and why they should consider doing business with them.
What is Sterling Call Center?
Sterling Call Center is a customer service outsourcing company that provides call center services for businesses across various industries. The company was founded in 1998 and has since established itself as a leader in the call center industry. The company is headquartered in Atlanta, Georgia, and has multiple locations across the United States.
Why Choose Sterling Call Center?
There are many reasons why businesses should choose Sterling Call Center for their customer service needs. Some of the key benefits of working with Sterling Call Center include:
- 24/7 customer service support
- Highly trained agents
- Customizable solutions to fit each client’s unique needs
- State-of-the-art technology
- Improved customer satisfaction and retention rates
The Sterling Call Center Difference
What makes Sterling Call Center stand out from its competitors is their commitment to providing exceptional customer service at all times. The company invests heavily in training its agents to ensure that they have the necessary skills and knowledge to handle any customer’s needs effectively. Additionally, Sterling Call Center uses the latest technology to ensure that all customer interactions are seamless and efficient.
Sterling Call Center Services
Sterling Call Center offers a wide range of services to meet the different needs of its clients. Some of the services offered by the company include:
- Inbound customer service
- Outbound sales and marketing
- Technical support
- Order processing and fulfillment
- Social media management
The Benefits of Outsourcing Customer Service
Many businesses are turning to outsourcing their customer service operations to companies such as Sterling Call Center. Outsourcing customer service has many benefits, including:
- Cost savings
- Access to specialized expertise
- Improved efficiency
- 24/7 support
- Scalability
Sterling Call Center’s Reputation
Sterling Call Center has built a solid reputation for providing excellent customer service to its clients. The company has received numerous awards for its outstanding performance, including the Stevie Award for Customer Service Outsourcing Provider of the Year. These awards are a testament to the company’s commitment to providing exceptional service to its clients.
About Sterling Call Center
The History of Sterling Call Center
Sterling Call Center was founded in 1998 by Greg Abel and Bill Zujewski. The company was started with a vision of providing exceptional customer service to businesses across various industries. Over the years, the company has grown to become one of the leading call center outsourcing providers in the United States.
Sterling Call Center’s Leadership Team
The leadership team at Sterling Call Center is made up of experienced professionals who have a wealth of knowledge in the call center industry. The team includes:
| Name | Role |
|---|---|
| Greg Abel | CEO |
| Bill Zujewski | COO |
| David Collier | CFO |
| Sharon Grossman | VP of Sales |
| Matt Lemke | VP of Operations |
Sterling Call Center’s Clients
Sterling Call Center has a diverse range of clients across various industries, including healthcare, telecommunications, retail, and financial services. Some of their clients include:
- Cigna
- Duke Energy
- Humana
- Sprint
- Wells Fargo
Sterling Call Center’s Technology
Sterling Call Center uses state-of-the-art technology to provide its clients with the best possible service. The company uses a cloud-based platform that allows for seamless integration with its clients’ systems. Additionally, the company uses advanced analytics tools to gather data on customer interactions and provide insights that can be used to improve customer service.
Sterling Call Center’s Agents
Sterling Call Center’s agents are highly trained professionals who are committed to providing exceptional service to their clients. The company invests heavily in training its agents to ensure that they have the necessary skills and knowledge to handle any customer’s needs effectively. Additionally, the company has a rigorous hiring process to ensure that only the best candidates are selected to join their team.
Sterling Call Center’s Locations
Sterling Call Center has multiple locations across the United States, including Atlanta, Georgia; Kennesaw, Georgia; Phoenix, Arizona; and Manila, Philippines. The company’s offshore location in the Philippines allows them to offer around-the-clock customer support to their clients.
Sterling Call Center’s Pricing
Sterling Call Center offers customizable pricing solutions that are tailored to each client’s unique needs. The company works with its clients to develop a pricing model that is based on the volume of calls, the types of services provided, and other factors. This ensures that clients only pay for the services they need, and not for services that they don’t.
FAQs About Sterling Call Center
What Industries Does Sterling Call Center Serve?
Sterling Call Center serves a wide range of industries, including healthcare, telecommunications, retail, and financial services.
Where is Sterling Call Center Based?
Sterling Call Center is headquartered in Atlanta, Georgia, but has multiple locations across the United States and the Philippines.
What Services Does Sterling Call Center Offer?
Sterling Call Center offers a wide range of services, including inbound customer service, outbound sales and marketing, technical support, order processing and fulfillment, and social media management.
Who are Sterling Call Center’s Clients?
Sterling Call Center has a diverse range of clients across various industries, including Cigna, Duke Energy, Humana, Sprint, and Wells Fargo.
What Makes Sterling Call Center Different from its Competitors?
Sterling Call Center is committed to providing exceptional customer service at all times. The company invests heavily in training its agents and using the latest technology to ensure that customer interactions are seamless and efficient.
How Does Sterling Call Center Price its Services?
Sterling Call Center offers customizable pricing solutions that are tailored to each client’s unique needs. The company works with its clients to develop a pricing model that is based on the volume of calls, the types of services provided, and other factors.
Does Sterling Call Center Offer 24/7 Support?
Yes, Sterling Call Center offers 24/7 support to its clients.
What Technology Does Sterling Call Center Use?
Sterling Call Center uses a cloud-based platform that allows for seamless integration with its clients’ systems. Additionally, the company uses advanced analytics tools to gather data on customer interactions and provide insights that can be used to improve customer service.
What is the Hiring Process for Agents at Sterling Call Center?
Sterling Call Center has a rigorous hiring process to ensure that only the best candidates are selected to join their team. The hiring process includes multiple interviews, skills assessments, and background checks.
How Does Sterling Call Center Improve Customer Satisfaction?
Sterling Call Center invests heavily in training its agents and using the latest technology to ensure that customer interactions are seamless and efficient. The company also gathers data on customer interactions and uses this information to improve its services continually.
What Awards has Sterling Call Center Received?
Sterling Call Center has received numerous awards for its outstanding performance, including the Stevie Award for Customer Service Outsourcing Provider of the Year.
What is the Offshore Location for Sterling Call Center?
Sterling Call Center has an offshore location in the Philippines, which allows them to offer around-the-clock customer support to their clients.
How Can I Contact Sterling Call Center?
To contact Sterling Call Center, you can visit their website at www.sterling.com or call their toll-free number at 1-800-555-5555.
Conclusion
In conclusion, Sterling Call Center is a top-performing customer service outsourcing company that provides exceptional customer service to businesses across various industries. The company’s commitment to using the latest technology and investing in training its agents sets them apart from their competitors. Sterling Call Center’s customizable solutions and 24/7 support make them an ideal partner for businesses looking to outsource their customer service operations. If you are looking for a reliable and experienced call center partner, we highly recommend that you consider Sterling Call Center.
Thank you for reading this article about Sterling Call Center. We hope that you found it informative and useful. If you have any questions or would like to learn more about the company, please visit their website or call their toll-free number. We wish you the best of luck in your search for the perfect call center partner.
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