Introduction
Welcome to the ultimate guide for Sriwijaya Air Balikpapan call center. In this article, we will provide you with all the information you need about Sriwijaya Air Balikpapan, including a detailed explanation of their services, contact information, and more. Whether you’re planning your travel with Sriwijaya Air Balikpapan or already a frequent flyer, this guide will help you make the most out of your experience.
👉 Before we dive into the details, let’s briefly explain who Sriwijaya Air Balikpapan is and what they offer.
Who is Sriwijaya Air Balikpapan?
Sriwijaya Air Balikpapan is a subsidiary of Sriwijaya Air, one of the leading airlines in Indonesia. Sriwijaya Air Balikpapan operates domestic flights from Balikpapan International Airport, serving various destinations across Indonesia.
In addition to domestic flights, Sriwijaya Air Balikpapan also provides cargo services, charter services, and more. The airline operates a fleet of modern aircraft and is committed to providing a safe and comfortable flying experience for its passengers.
Contact Information
If you have any inquiries or need assistance regarding your Sriwijaya Air Balikpapan flight, you can reach out to their customer service team using the following contact information:
| Department | Contact Information |
|---|---|
| Customer Service Call Center | +62 21 2927 2222 |
| customer_care@sriwijayaair.co.id | |
| Head Office Address | Jl. S. Parman Kav. 92, Slipi, Palmerah, Jakarta Barat 11420 |
About Sriwijaya Air Balikpapan
Flight Routes and Schedules
Sriwijaya Air Balikpapan operates domestic flights from Balikpapan International Airport to various destinations across Indonesia. You can check the flight routes and schedules on their official website or by using their mobile app.
👉 Here are some of the popular destinations served by Sriwijaya Air Balikpapan:
- Jakarta (Soekarno-Hatta International Airport)
- Surabaya (Juanda International Airport)
- Medan (Kualanamu International Airport)
- Denpasar (Ngurah Rai International Airport)
- Pontianak (Supadio International Airport)
Booking and Check-in
You can book your Sriwijaya Air Balikpapan flight through their official website, mobile app, or ticketing offices. You can also make reservations through their customer service call center.
👉 To check-in for your flight, you can use the online check-in service or check-in at the airport counter. Please make sure to arrive at the airport at least 2 hours before your flight departure time.
Baggage Allowance
Sriwijaya Air Balikpapan provides free baggage allowance for its passengers, depending on the flight class and route. You can check the baggage allowance on their official website or by contacting their customer service team.
👉 In general, here are the baggage allowances for Sriwijaya Air Balikpapan:
- Economy Class: 20 kg for domestic flights
- Business Class: 30 kg for domestic flights
In-flight Services
Sriwijaya Air Balikpapan provides in-flight services to ensure you have a comfortable experience while flying. Their services include complimentary meals, entertainment, and more.
👉 Please note that the in-flight services may vary depending on the flight class and duration. You can check the in-flight services on their official website or by contacting their customer service team.
Charter Services and Cargo
Sriwijaya Air Balikpapan also provides charter services and cargo services for its customers. If you need to arrange a private flight or transport cargo, you can contact their sales team for more information.
FAQs
How can I change or cancel my Sriwijaya Air Balikpapan flight?
You can change or cancel your Sriwijaya Air Balikpapan flight by contacting their customer service team or using their online service. Please note that there may be fees associated with flight changes or cancellations.
Can I book a Sriwijaya Air Balikpapan flight for someone else?
Yes, you can book a Sriwijaya Air Balikpapan flight for someone else. Please make sure to provide the correct passenger information and contact details when booking.
How early can I check-in for my Sriwijaya Air Balikpapan flight?
You can check-in for your Sriwijaya Air Balikpapan flight as early as 24 hours before your flight departure time.
What is the baggage allowance for Sriwijaya Air Balikpapan?
The baggage allowance for Sriwijaya Air Balikpapan depends on the flight class and route. Please check their official website or contact their customer service team for more information.
Can I bring my own food on Sriwijaya Air Balikpapan flights?
Yes, you can bring your own food on Sriwijaya Air Balikpapan flights. However, please note that some food items may not be allowed on board due to safety regulations.
What is the check-in deadline for Sriwijaya Air Balikpapan flights?
The check-in deadline for Sriwijaya Air Balikpapan flights may vary depending on the airport and route. Please check their official website or contact their customer service team for more information.
What is the penalty for missing a Sriwijaya Air Balikpapan flight?
The penalty for missing a Sriwijaya Air Balikpapan flight may vary depending on the fare type and route. Please check their official website or contact their customer service team for more information.
What payment methods are available for Sriwijaya Air Balikpapan flights?
You can pay for your Sriwijaya Air Balikpapan flight using various payment methods, including credit card, bank transfer, and more. Please check their official website or contact their customer service team for more information.
Can I request a special meal on Sriwijaya Air Balikpapan flights?
Yes, you can request a special meal on Sriwijaya Air Balikpapan flights. Please make sure to inform them of your dietary preferences or restrictions when booking your flight.
What is Sriwijaya Air Balikpapan’s policy on pets?
Sriwijaya Air Balikpapan allows pets to travel on their flights, subject to certain conditions and restrictions. Please check their official website or contact their customer service team for more information.
What is the age limit for unaccompanied minors on Sriwijaya Air Balikpapan flights?
The age limit for unaccompanied minors on Sriwijaya Air Balikpapan flights may vary depending on the route and airport. Please check their official website or contact their customer service team for more information.
What is Sriwijaya Air Balikpapan’s policy on electronic devices on board?
Sriwijaya Air Balikpapan allows passengers to use electronic devices on board, subject to certain restrictions. Please follow their guidelines and regulations to ensure a safe and comfortable flying experience.
What should I do if I have a complaint or feedback about Sriwijaya Air Balikpapan?
If you have a complaint or feedback about Sriwijaya Air Balikpapan, you can contact their customer service team or submit a feedback form on their official website. They will do their best to address your concerns and improve their services.
Conclusion
Thank you for reading our ultimate guide for Sriwijaya Air Balikpapan call center. We hope that this article has provided you with all the information you need about Sriwijaya Air Balikpapan, including their services, contact information, and more.
👉 If you have any further questions or need assistance, don’t hesitate to reach out to their customer service team using the contact information provided in this article. We wish you a safe and enjoyable flying experience with Sriwijaya Air Balikpapan!
Closing Statement with Disclaimer
This article is for informational purposes only and does not constitute professional advice. While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or timeliness of the information provided. You should always conduct your own research and seek professional advice before making any decisions related to Sriwijaya Air Balikpapan or any other airline.
In addition, Sriwijaya Air Balikpapan may change their policies, services, and contact information at any time without prior notice. We recommend that you regularly check their official website or contact their customer service team for the latest updates and information.