Introduction
Welcome to our comprehensive guide on Samsat Surabaya Call Center! As one of the most important government institutions in Surabaya, Samsat plays a crucial role in ensuring that all vehicles in the city are registered and meet the necessary requirements. In this article, we will provide you with all the information you need to know about Samsat Surabaya Call Center, including its services, procedures, and contact details. So, let’s dive in and explore the world of Samsat Surabaya Call Center!
What is Samsat Surabaya?
Samsat Surabaya is the government institution responsible for vehicle registration and payment of taxes within the Surabaya region. Samsat stands for Sistem Administrasi Manunggal Satu Atap, which translates to “Single Roof Administration System” in English. This institution is responsible for ensuring that all vehicles in Surabaya are registered, and their owners pay the necessary taxes.
Despite the importance of its services, the process of registering a vehicle or paying taxes can be a daunting task for many people. This is where the Samsat Surabaya Call Center comes in; it provides a convenient and efficient way for people to access Samsat’s services from the comfort of their homes or offices. In the following sections, we will discuss in detail the various services offered by Samsat Surabaya Call Center.
Services Offered by Samsat Surabaya Call Center
Registration of New Vehicles
One of the primary services offered by Samsat Surabaya Call Center is the registration of new vehicles. If you have just bought a new car or motorcycle, you need to register it with Samsat Surabaya to obtain a Vehicle Registration Certificate (STNK) and a Registration Number (TNKB). To register your new vehicle, you need to provide the following documents:
| Document | Requirement |
|---|---|
| Vehicle Ownership Certificate (BPKB) | Original and Copy |
| Sales and Purchase Agreement (AJB) | Original and Copy |
| Vehicle Import Document (PIB) | Original and Copy (for imported vehicles) |
| Identity Card (KTP) | Original and Copy |
| Tax Payment Receipt | Original and Copy |
After providing these documents, you can apply for vehicle registration by calling the Samsat Surabaya Call Center at 1500277. A customer service representative will guide you through the registration process and provide you with further instructions.
Renewal of Vehicle Registration
Once your vehicle is registered with Samsat Surabaya, you need to renew its registration every year to obtain a new STNK and TNKB. The process of renewing vehicle registration can also be done through the Samsat Surabaya Call Center. To renew your vehicle registration, you need to provide the following documents:
| Document | Requirement |
|---|---|
| Vehicle Registration Certificate (STNK) | Original and Copy |
| Registration Number (TNKB) | Original and Copy |
| Identity Card (KTP) | Original and Copy |
| Tax Payment Receipt | Original and Copy |
After providing these documents, you can apply for vehicle registration renewal by calling the Samsat Surabaya Call Center at 1500277. A customer service representative will guide you through the renewal process and provide you with further instructions.
Payment of Vehicle Taxes
Another important service offered by Samsat Surabaya Call Center is the payment of vehicle taxes. There are several types of vehicle taxes that need to be paid, including:
- Vehicle Ownership Transfer Tax (BBN-KB)
- Vehicle Registration Tax (PKB)
- Motor Vehicle Tax (SWDKLLJ)
- Luxury Vehicle Tax (PPnBM)
You can pay these taxes by calling the Samsat Surabaya Call Center at 1500277. A customer service representative will guide you through the payment process and provide you with further instructions.
Other Services
In addition to the services mentioned above, Samsat Surabaya Call Center also offers several other services, including:
- Issuance of Vehicle Ownership Certificates (BPKB)
- Issuance of Vehicle Inspections (KIR)
- Issuance of Vehicle Transfer Certificates (STCK)
If you need any of these services, you can call the Samsat Surabaya Call Center at 1500277 for further information.
Frequently Asked Questions (FAQs)
1. What is the Samsat Surabaya Call Center?
The Samsat Surabaya Call Center is a convenient and efficient way for people to access Samsat’s services from the comfort of their homes or offices. It provides services such as vehicle registration, renewal, and tax payment.
2. How do I register a new vehicle?
To register a new vehicle, you need to provide the necessary documents, including the Vehicle Ownership Certificate (BPKB), Sales and Purchase Agreement (AJB), and Tax Payment Receipt. You can call the Samsat Surabaya Call Center at 1500277 for further information.
3. How do I renew my vehicle registration?
To renew your vehicle registration, you need to provide the Vehicle Registration Certificate (STNK), Registration Number (TNKB), Identity Card (KTP), and Tax Payment Receipt. You can call the Samsat Surabaya Call Center at 1500277 for further information.
4. What types of vehicle taxes do I need to pay?
You need to pay several types of vehicle taxes, including Vehicle Ownership Transfer Tax (BBN-KB), Vehicle Registration Tax (PKB), Motor Vehicle Tax (SWDKLLJ), and Luxury Vehicle Tax (PPnBM).
5. Can I pay my vehicle taxes through the Samsat Surabaya Call Center?
Yes, you can pay your vehicle taxes by calling the Samsat Surabaya Call Center at 1500277.
6. What other services does Samsat Surabaya Call Center offer?
Samsat Surabaya Call Center also offers services such as issuance of Vehicle Ownership Certificates (BPKB), Vehicle Inspections (KIR), and Vehicle Transfer Certificates (STCK).
7. How can I contact Samsat Surabaya Call Center?
You can contact Samsat Surabaya Call Center by calling 1500277.
8. How long does it take to register a new vehicle?
The time it takes to register a new vehicle depends on several factors, such as the completeness of the required documents and the workload of the Samsat Surabaya Office. However, you can typically expect the process to take around 7-10 working days.
9. Can I register my vehicle online?
Currently, vehicle registration cannot be done online. However, you can use the Samsat Surabaya Call Center to register your vehicle over the phone.
10. What are the requirements for renewing my vehicle registration?
To renew your vehicle registration, you need to provide the Vehicle Registration Certificate (STNK), Registration Number (TNKB), Identity Card (KTP), and Tax Payment Receipt.
11. Can I pay my vehicle taxes at the Samsat Surabaya Office?
Yes, you can pay your vehicle taxes at the Samsat Surabaya Office. However, using the Samsat Surabaya Call Center is a more convenient way to pay taxes.
12. What is the penalty for late payment of vehicle taxes?
The penalty for late payment of vehicle taxes is 2% per month of the unpaid tax amount.
13. How long does it take to renew my vehicle registration?
The time it takes to renew your vehicle registration depends on several factors, such as the completeness of the required documents and the workload of the Samsat Surabaya Office. However, you can typically expect the process to take around 3-5 working days.
Conclusion
In conclusion, Samsat Surabaya Call Center is an essential institution for vehicle owners in Surabaya. It provides a convenient and efficient way to access Samsat’s services, making vehicle registration, renewal, and tax payment easier than ever before. We hope that this comprehensive guide has been helpful in providing you with the necessary information about Samsat Surabaya Call Center. If you have any further questions, please do not hesitate to call the Samsat Surabaya Call Center at 1500277. Don’t forget to take advantage of these services and ensure that your vehicles are registered and taxes are paid on time to avoid any unnecessary penalties or fees.
Closing Statement with Disclaimer
Thank you for reading this article on Samsat Surabaya Call Center. We have done our best to provide accurate and up-to-date information. However, we must emphasize that the information in this article is for educational and informational purposes only. The procedures and requirements for vehicle registration, renewal, and tax payment may change from time to time. Therefore, we advise you to contact Samsat Surabaya Call Center directly for the most up-to-date information. We are not responsible for any errors, omissions, or damages arising from the use of this information.