Introduction
Welcome to our comprehensive guide on salaries in the Indian call center industry. Do you want to know how much call center employees in India earn? Are you considering a career in a call center and want to know what kind of salary to expect? Look no further! We’ve compiled a detailed overview of the salary landscape in Indian call centers.
In recent years, India has become a hub for international call centers. With the rise in outsourcing, more and more companies are setting up call centers in India to take advantage of the talented workforce and lower costs. As a result, the Indian call center industry has seen exponential growth, and along with it, salaries have risen too.
In this article, we’ll dive into the nitty-gritty of salaries in Indian call centers, including the average pay, factors that affect compensation, and more. So, let’s get started!
What is a Call Center?
Before we get into the specifics of salaries in Indian call centers, let’s define what a call center is. A call center is a centralized location where customer service representatives handle inbound and outbound calls on behalf of a company. These representatives may also communicate with customers via email, chat, or social media.
Call centers serve as a vital component of many businesses, as they help customers with their inquiries, complaints, and support needs. In India, call centers are often used by companies from other countries to provide customer service to their customers in different time zones or locations.
The State of the Call Center Industry in India
India has become a major player in the global call center industry. According to a report by NASSCOM, the Indian IT industry’s apex body, the country’s IT-BPM (business process management) sector generated revenues of $191 billion in 2019 alone.
The call center industry is a significant contributor to this revenue. Currently, India is the world’s largest provider of call center services, with over 2 million people employed in the industry. Additionally, NASSCOM predicts that the Indian IT-BPM sector will generate revenues of $350 billion by 2025, providing a massive boost to the country’s economy.
Factors that Affect Salaries in Indian Call Centers
Several factors determine salaries in Indian call centers, including job experience, skills, educational qualifications, and the location of the call center. Let’s take a closer look at these factors:
Job Experience
As with most professions, job experience plays a vital role in determining salaries in Indian call centers. Those with more experience typically earn higher salaries compared to those who are new to the industry.
According to a report by PayScale, the average salary for a call center representative with less than one year of experience is ₹177,369 per year. However, this figure increases to ₹244,775 per year for someone with 1-4 years of experience, and ₹311,005 per year for someone with 5-9 years of experience.
Skills
The level of skills possessed by an individual also affects the salary earned in Indian call centers. Employees with specialized skills such as technical support or multilingual abilities command higher salaries.
According to PayScale, call center employees with specialized skills such as technical support earn an average of ₹347,187 per year. Meanwhile, those who possess multilingual abilities earn an average of ₹453,851 per year.
Educational Qualifications
Educational qualifications also play a significant role in determining salaries in Indian call centers. Employees with higher educational qualifications are often paid higher salaries than those with lower qualifications.
According to India Today, graduates from top universities such as the Indian Institutes of Technology (IITs) or Indian Institutes of Management (IIMs) can earn salaries of up to ₹40 lakhs per year in the call center industry.
Location of the Call Center
The location of the call center also affects salaries in the Indian call center industry. Call centers in metro cities like Mumbai, Delhi, and Bangalore typically offer higher salaries compared to those in smaller cities or towns.
According to PayScale, call center employees based in Mumbai earn an average of ₹306,223 per year, while those in Bangalore earn an average of ₹285,335 per year. On the other hand, employees based in smaller cities like Kolkata or Pune typically earn lower salaries, with an average salary of ₹238,316 and ₹236,000 per year, respectively.
Average Salaries for Indian Call Center Employees
According to data from PayScale, the average salary for a call center representative in India is ₹277,138 per year. However, this figure can vary depending on various factors such as job experience, skills, and location of the call center.
Here’s a breakdown of average salaries in Indian call centers according to PayScale:
| Job Experience | Average Salary |
|---|---|
| Less than 1 year | ₹177,369 per year |
| 1-4 years | ₹244,775 per year |
| 5-9 years | ₹311,005 per year |
| More than 10 years | ₹574,000 per year |
Frequently Asked Questions
Q1. What is the average salary for a call center representative in India?
A1. According to data from PayScale, the average salary for a call center representative in India is ₹277,138 per year.
Q2. What factors affect salaries in Indian call centers?
A2. Several factors determine salaries in Indian call centers, including job experience, skills, educational qualifications, and the location of the call center.
Q3. Do call center employees with specialized skills earn higher salaries?
A3. Yes, call center employees with specialized skills such as technical support or multilingual abilities command higher salaries.
Q4. Which cities in India offer the highest salaries for call center employees?
A4. Call centers located in metro cities such as Mumbai, Delhi, and Bangalore typically offer higher salaries compared to those in smaller cities or towns.
Q5. Can graduates from top universities earn high salaries in the call center industry?
A5. Yes, graduates from top universities such as the Indian Institutes of Technology (IITs) or Indian Institutes of Management (IIMs) can earn salaries of up to ₹40 lakhs per year in the call center industry.
Q6. How does job experience affect salaries in Indian call centers?
A6. Those with more experience typically earn higher salaries compared to those who are new to the industry.
Q7. Do call center employees receive other benefits besides their salary?
A7. Yes, call center employees in India often receive other benefits such as health insurance, transportation allowance, and bonuses.
Conclusion
As we’ve seen, salaries in the Indian call center industry vary depending on various factors such as job experience, skills, educational qualifications, and location. However, with the rapid growth of the industry, it’s clear that the demand for skilled and talented call center employees in India will continue to rise.
If you’re considering a career in a call center, the salary may not be the only factor to consider. The industry also offers opportunities for career growth, flexible work hours, and other benefits.
We hope that this article has provided you with the information you need to make an informed decision about salaries in Indian call centers.
Disclaimer
The information provided in this article is for educational purposes only and should not be considered as professional or legal advice. We do not guarantee the accuracy, completeness, or usefulness of any information provided in this article, nor do we assume any liability or responsibility for any errors or omissions in the content.