The Ultimate Guide to Understanding Qubee Call Center
Welcome to our comprehensive article about Qubee Call Center, the leading customer support service provider in the market. As more people continue to use their products and services, it has become essential for businesses to keep up with the ever-evolving customer needs by providing excellent customer service. One of the best ways to do this is by outsourcing call center services, and that’s where Qubee comes in.
At Qubee Call Center, they understand the importance of delivering an exceptional customer experience, which is why they have specialized teams to handle specific customer issues. This article explores everything you need to know about Qubee Call Center, from its history and services to frequently asked questions (FAQs) and how you can benefit from their services. So, let’s dive in!
What is Qubee Call Center?
Qubee Call Center is a leading customer support service provider that offers businesses an opportunity to outsource their customer service to professionals who have the knowledge, skills, and expertise to tackle issues that may arise. The company’s main aim is to help businesses provide exceptional customer service and support through various channels such as telephone, email, social media, and live chat.
The History of Qubee Call Center
Qubee Call Center was established in 2001 as a subsidiary of Qubee Group of Companies, a leading technology service provider in Bangladesh. It started as a small department within the Qubee Group to handle customer calls but has since grown to become a major player in the customer support industry, serving clients both locally and internationally.
The company’s commitment to delivering excellent customer service has seen it win several awards over the years, including the Best Call Center award by the Bangladesh Association of Call Center and Outsourcing (BACCO) in 2019.
What Services Does Qubee Call Center Offer?
Qubee Call Center offers a wide range of services, including:
| Service | Description |
|---|---|
| Inbound Call Center Services | They help businesses manage their incoming customer calls by providing a dedicated team of professionals to handle customer issues and inquiries. |
| Outbound Call Center Services | They offer telemarketing, lead generation, and customer survey services to help businesses increase sales and improve customer relations. |
| Technical Support Services | They provide specialized technical support services to businesses that require assistance with their products or services. |
| Email and Chat Support Services | They offer email and chat support services to businesses that need to communicate with their customers through these channels. |
| Social Media Support Services | They offer social media support services to businesses that use social media platforms to interact with their customers. |
Why Choose Qubee Call Center?
Choosing Qubee Call Center has numerous benefits, including:
- Access to a team of professionals with extensive knowledge and experience in customer support services.
- Cost-effective outsourcing solutions that allow businesses to save on labor and infrastructure costs.
- Increased customer satisfaction due to improved response times, efficiency, and quality of service.
- 24/7 availability to handle customer issues and inquiries.
FAQs About Qubee Call Center
1. How can I contact Qubee Call Center?
You can contact Qubee Call Center through their website, email, or phone number.
2. Where is Qubee Call Center located?
Qubee Call Center is located in Dhaka, Bangladesh.
3. Does Qubee Call Center offer multilingual support services?
Yes, Qubee Call Center offers multilingual support services.
4. How can Qubee Call Center help my business?
Qubee Call Center can help your business by providing exceptional customer service and support, increasing customer satisfaction, and reducing operational costs.
5. Does Qubee Call Center have experience in my industry?
Yes, Qubee Call Center has experience in various industries, including healthcare, finance, e-commerce, and telecommunications.
6. How much does it cost to outsource customer support services to Qubee Call Center?
The cost of outsourcing customer support services to Qubee Call Center varies depending on several factors, including the type of services and the duration of the contract. Contact them for a quote.
7. Can Qubee Call Center customize their services to fit my business needs?
Yes, Qubee Call Center can customize their services to fit your business needs.
8. How long does it take to set up services with Qubee Call Center?
The setup time for Qubee Call Center services varies depending on the complexity of the project. However, they strive to provide a prompt and efficient setup process.
9. Does Qubee Call Center provide training to their agents?
Yes, Qubee Call Center provides extensive training to their agents to ensure they have the necessary skills and knowledge to handle customer issues and inquiries.
10. What channels of communication does Qubee Call Center support?
Qubee Call Center supports various channels of communication, including telephone, email, social media, and live chat.
11. How can I monitor the quality of services provided by Qubee Call Center?
Qubee Call Center provides regular reports and analytics to help you monitor the quality of services provided.
12. What languages can Qubee Call Center agents speak?
Qubee Call Center agents can speak various languages, including English, Bengali, Hindi, and Arabic.
13. Is Qubee Call Center compliant with data protection laws?
Yes, Qubee Call Center is compliant with data protection laws and takes data privacy and security seriously.
Conclusion: Time to Upgrade Your Customer Support!
We hope this article has given you a deep insight into Qubee Call Center and how they can help businesses provide excellent customer service and support. By outsourcing your customer support services to Qubee Call Center, you can enjoy cost-effective and efficient solutions that will help you increase customer satisfaction and loyalty.
Contact Qubee Call Center today to discuss how they can help your business grow and succeed!
Disclaimer:
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