Introduction
Greetings, valued readers! Today, we will delve into one of the most reliable call recording software solutions available in the market. We present to you, PrettyMay! With its numerous features, it has become a go-to solution for small- and medium-sized businesses when it comes to managing calls, recording, and monitoring agents. In this article, we will give you a review of PrettyMay and how it can help boost your call center performance, so keep reading until the end!
What is PrettyMay?
PrettyMay is a call recording software that enables small business call centers to improve customer service, boost productivity, and ensure compliance with industry regulations. By integrating with Skype, this software records calls, routes them to the right agents, and allows managers to monitor calls in real-time. Since PrettyMay’s launch in 2008, it has helped thousands of companies across the world to improve their call center operations.
How does PrettyMay work?
PrettyMay integrates with Skype to provide businesses with advanced call center features. This software records both sides of the call and stores them as MP3 files. After recording the calls, PrettyMay conveniently organizes them and makes them available for review. Managers can also use PrettyMay’s real-time monitoring feature to listen in on ongoing calls, barge in, and whisper to agents. Furthermore, this software offers an IVR system, call forwarding, and call transfer capabilities, making it an all-in-one solution for your call center needs.
The Pros and Cons of PrettyMay
| Pros | Cons |
|---|---|
| PrettyMay is cost-effective. | The software is only compatible with Skype. |
| Easy to install and use. | The software lacks some advanced features. |
| PrettyMay has an excellent call recording quality. | The platform is not scalable for large businesses. |
| The software provides real-time monitoring of calls. | Customer support is not available 24/7. |
Features of PrettyMay
PrettyMay offers a variety of features that make it a comprehensive and useful call center software. Let’s take a closer look at some of the features:
Call Recording
PrettyMay records both inbound and outbound calls, and the audio is saved securely on the computer. It also provides customizable settings for recording specific calls and automatically recording all calls.
Real-time Monitoring
With PrettyMay, managers can listen in on calls in real-time, allowing them to provide feedback to agents and resolve issues more efficiently.
Interactive Voice Response System (IVR)
The IVR feature is a menu-based system that directs calls to the appropriate agents, allowing customers to reach the right party quickly.
Call Routing and Transfers
PrettyMay allows agents to transfer calls to other agents or departments without disconnecting them, improving customer service and reducing wait times.
CRM Integration
PrettyMay integrates with several CRMs such as Salesforce and Zoho, allowing businesses to access customer data during calls.
Voicemail Transcription
With PrettyMay, voicemail messages can be transcribed into text, enabling managers and agents to access messages easily and quickly, even when unavailable to listen to the audio message.
Frequently Asked Questions
1. Is PrettyMay only compatible with Skype?
Yes, PrettyMay only works with Skype. It is not compatible with other VoIP providers such as Vonage and Google Voice.
2. Can I record calls on demand?
Yes, you can customize certain settings in PrettyMay to record specific calls only.
3. Is it possible to share recorded calls?
Yes, PrettyMay provides a feature to upload recorded calls to cloud storage services such as Google Drive and Dropbox.
4. How long are recordings stored?
Recordings can be stored indefinitely on the computer or on cloud storage services.
5. What is Call Journaling?
Call Journaling is a feature that allows agents to take notes during a call, allowing them to keep track of important details concerning the call and customer.
6. How many users can PrettyMay support?
PrettyMay is designed primarily for small and medium-sized businesses and can support up to 50 users in a single installation.
7. Does PrettyMay provide call analytics reports?
Yes, PrettyMay provides reports that give an overview of call center operations including agent performance, call volume, and call duration.
8. Can you barge in on a call?
Yes, supervisory personnel can barge in on a call and speak with the agent without the other party hearing.
9. Can I customize the queues in PrettyMay?
Yes, you can customize the queues and assign them based on departments or individual agents.
10. Is customer support available 24/7?
No, customer support is only available during business hours but is available via phone, email, and live chat.
11. Can I use PrettyMay with mobile devices?
No, PrettyMay does not support mobile devices as it only works with the Skype desktop app for Windows.
12. Does PrettyMay provide training resources?
Yes, PrettyMay provides several training resources and tutorials on its website and YouTube channel.
13. Can PrettyMay integrate with my CRM?
PrettyMay integrates with several CRMs such as Salesforce, Zoho, and HubSpot.
Conclusion
In conclusion, PrettyMay is an excellent solution for small- and medium-sized businesses looking to enhance their call center operations. Its cost-effectiveness, ease of use, and excellent call recording quality make it a standout option in the market. Furthermore, its real-time monitoring, CRM integration, and IVR system add to its excellent features. Overall, we highly recommend PrettyMay for your call center needs.
Thank you for reading our review of PrettyMay! We hope you found it helpful and informative. Don’t hesitate to contact us for further assistance with your call center needs.
Disclaimer
This article was written solely for informational and educational purposes. The author does not endorse any product or service mentioned in this article. The reader should do their research before making any purchase decisions.