Introduction
Welcome to our comprehensive guide on Pertamina PNG’s call center. If you are looking for reliable and efficient customer support for your energy needs, you are in the right place. In today’s fast-paced world, it is essential to have access to a quick and responsive support system to ensure uninterrupted services. With Pertamina PNG’s call center, you can rest assured that your queries and concerns will be addressed promptly and efficiently.
Established in 2014, Pertamina PNG is a joint venture between Pertamina, the state-owned oil and gas company of Indonesia, and Kumul Petroleum Holdings, the national petroleum company of Papua New Guinea. Pertamina PNG is committed to providing safe and reliable energy solutions to its customers in Papua New Guinea.
Through its call center, Pertamina PNG offers a range of services to its customers, including information on products and services, billing and payments, technical support, and emergency services. In this article, we will take a closer look at Pertamina PNG’s call center, its services, and how you can make the most of it.
What is Pertamina PNG Call Center?
Pertamina PNG’s call center is a dedicated customer support service that provides assistance to its customers regarding their energy needs. The call center is staffed by a team of highly trained professionals who are equipped to handle a wide range of queries and concerns.
The call center operates from 7:00 am to 7:00 pm, seven days a week, and can be reached through its toll-free number 180 0077 or via email at info@pertaminapng.com.pg. Customers can also visit Pertamina PNG’s website or social media pages for more information.
Services Offered by Pertamina PNG Call Center
As mentioned earlier, Pertamina PNG’s call center offers a range of services to its customers. Let’s take a closer look at some of these services:
| Services | Description |
|---|---|
| Information on Products and Services | The call center provides information on Pertamina PNG’s products and services, including pricing, availability, and promotions. |
| Billing and Payments | The call center assists customers with their billing and payment-related queries, including account information, payment options, and billing disputes. |
| Technical Support | The call center offers technical support services to customers, including troubleshooting, installation assistance, and maintenance. |
| Emergency Services | The call center provides emergency services to customers in case of gas leaks, power outages, or other energy-related emergencies. |
FAQs
1. How can I contact Pertamina PNG Call Center?
You can contact Pertamina PNG Call Center through its toll-free number 180 0077 or via email at info@pertaminapng.com.pg.
2. What are Pertamina PNG’s operating hours?
Pertamina PNG’s call center operates from 7:00 am to 7:00 pm, seven days a week.
3. What services does Pertamina PNG’s call center offer?
Pertamina PNG’s call center offers services such as information on products and services, billing and payments, technical support, and emergency services.
4. What should I do in case of an energy-related emergency?
If you experience a gas leak or a power outage, you should immediately contact Pertamina PNG’s call center for assistance.
5. What payment options are available for customers?
Customers can pay their bills through various payment options, including online payments, bank transfers, and mobile money.
6. How can I get technical support for my energy needs?
You can contact Pertamina PNG’s call center for technical support, including troubleshooting, installation assistance, and maintenance.
7. What should I do if I have a billing dispute?
If you have a billing dispute, you should contact Pertamina PNG’s call center for assistance. The call center staff will investigate the matter and provide a resolution.
8. What is Pertamina PNG’s customer service policy?
Pertamina PNG is committed to providing its customers with safe and reliable energy solutions, and its call center is an integral part of its customer service policy.
9. How does Pertamina PNG ensure customer satisfaction?
Pertamina PNG regularly conducts customer satisfaction surveys to gather feedback on its services and improve its customer experience.
10. How does Pertamina PNG ensure the safety of its customers?
Pertamina PNG adheres to strict safety standards and protocols to ensure the safety of its customers and the environment.
11. What is Pertamina PNG’s commitment to the environment?
Pertamina PNG is committed to reducing its carbon footprint and promoting sustainable energy solutions.
12. What are the benefits of using Pertamina PNG’s products and services?
Pertamina PNG’s products and services are safe, reliable, and competitively priced, offering customers value for money.
13. How can I give feedback on Pertamina PNG’s services?
You can give feedback on Pertamina PNG’s services through its website, social media pages, or by contacting its call center.
Conclusion
In conclusion, Pertamina PNG’s call center is an essential service for customers seeking reliable and efficient energy solutions. The call center offers a range of services, including information on products and services, billing and payments, technical support, and emergency services. With its highly trained staff and customer-centric approach, Pertamina PNG’s call center is the go-to source for all your energy-related queries and concerns.
If you are a Pertamina PNG customer, we encourage you to take advantage of its call center services to ensure uninterrupted energy supply and a hassle-free experience. For more information, visit Pertamina PNG’s website or contact its call center.
Closing Statement with Disclaimer
This article is intended for informational purposes only and should not be construed as professional advice. While we have made every effort to ensure the accuracy of the information presented in this article, we cannot guarantee its completeness or correctness. Readers are advised to conduct their research and seek professional advice before making any decisions based on the information presented herein. We shall not be held responsible for any damages or losses arising from the use of this article.