Welcome to the Ultimate Guide of Pertamina Call Center
Do you have any issues with your Pertamina transaction and want to talk directly to the customer service? Trust us, you are not alone. Pertamina, as one of the largest oil and gas companies in Indonesia, has a massive customer base. However, don’t worry, Pertamina has a dedicated call center to assist you in resolving your problems. In this article, we will give you a complete guide to Pertamina call center, their services, and how you can contact them.
👋 Greeting from the Author
Hello, and welcome to this informative article. I’m [Author Name], and I’m excited to share my knowledge about Pertamina call center with you. This article is created to help you get the best information about Pertamina call center that can solve your issues. So, without further ado, let’s dive in.
Introduction: Pertamina Call Center
Pertamina, also known as PT Pertamina (Persero), is a state-owned energy company in Indonesia. It primarily deals with the exploration, production, transportation, and marketing of oil, gas, and other related products. Pertamina has been the main player in the oil and gas industry in Indonesia since its establishment in 1968.
Pertamina is widely known for its efficient services and excellent customer support. Pertamina call center is one of the main channels through which customers can connect with the company’s customer service team.
📞 Pertamina 24 Hours Call Center
Pertamina’s call center operates 24/7, allowing customers to reach out to them anytime they need assistance. The call center is managed by a team of professionals who are well-trained to address customer issues promptly.
Services Provided by Pertamina Call Center
Pertamina call center provides a wide range of services to its customers. Here are some of the main services provided:
1. Fuel and Gas
If you have any issues with your fuel or gas purchase, you can contact Pertamina call center. They will help you resolve any issues related to the quality or quantity of fuel or gas.
2. Gas Stations
If you have any complaints, inquiries, or suggestions related to Pertamina gas stations, you can contact Pertamina call center. They will assist you with your issues regarding gas station services, facilities, or promotions.
3. Pertamina Lubricants
If you have any issues with Pertamina lubricants or need any assistance in selecting the right lubricant for your vehicle, you can contact Pertamina call center. They have a team of experts who will assist you with your concerns.
4. Pertamina LPG
If you have any issues or complaints relating to the use of Pertamina LPG, you can contact Pertamina call center. They can provide the necessary assistance to resolve the issue and ensure the safe use of LPG gas.
5. Non-Fuel Products
Pertamina also provides various non-fuel products, such as Pertamina Gift card or Pertamina E-money. If you have any issues, complaints or inquiries related to these products, you can contact Pertamina call center for assistance.
How to Contact Pertamina Call Center?
To contact Pertamina call center, you can use one of the following channels:
1. Phone
You can reach Pertamina call center by phone at 135. This number is accessible from anywhere in Indonesia and available 24/7.
2. Social Media
You can also reach Pertamina call center via social media platforms such as Twitter, Instagram, Facebook, and YouTube. They are active on these platforms, and they will respond promptly to your inquiries or complaints.
3. Email
If you prefer email, you can send your inquiry or complaint to Pertamina’s customer service email at pcc@pertamina.com.
FAQs
1. Can I use Pertamina Gift Card for fuel purchases?
Yes, you can use Pertamina Gift Card for fuel purchases. You can also use it to purchase Pertamina’s non-fuel products.
2. Can I cancel my Pertamina Lubricant order?
Yes, you can cancel your Pertamina Lubricant order. However, you need to inform Pertamina call center immediately to ensure proper handling of the cancellation.
3. How can I report a gas station that provides poor service?
You can report such gas stations to Pertamina call center by providing the name and location of the gas station, as well as the reason for your complaint. Pertamina will investigate the matter and take appropriate actions based on their policies.
4. How can I check my Pertamina E-money balance?
You can check your Pertamina E-money balance by visiting any Pertamina gas station that has an EDC machine.
5. Can I use Pertamina LPG for cooking?
Yes, Pertamina LPG can be used for cooking.
6. What if I have an emergency related to my Pertamina LPG Cylinder?
If you have any emergencies related to Pertamina LPG Cylinder, you can contact Pertamina call center immediately at 135.
7. How can I track my Pertamina Lubricant order?
You can track your Pertamina Lubricant order by contacting Pertamina call center and requesting the tracking information. They will provide you with the necessary information.
8. How can I apply for Pertamina fleet card?
You can apply for Pertamina fleet card by visiting any nearest Pertamina gas station and fill out the application form.
9. What if I have a problem with my Pertamina Gift Card?
If you have any issues with your Pertamina Gift Card, you can contact Pertamina call center. They will provide the necessary assistance to resolve the issue.
10. Can I use my Pertamina Gift Card for online payments?
No, you cannot use Pertamina Gift Card for online payments. It can only be used for physical purchases at Pertamina’s partners.
11. How can I report fraud in Pertamina transactions?
You can report such fraud to Pertamina call center by providing the details of the transaction and any possible evidence of fraud. Pertamina will investigate the matter and take appropriate legal action if necessary.
12. Can I use Pertamina E-money to pay for gasoline?
Yes, you can use Pertamina E-money to pay for gasoline purchases.
13. How can I change my Pertamina LPG distributor?
You can change your Pertamina LPG distributor by contacting Pertamina call center and requesting the necessary information and procedures.
Conclusion
In conclusion, Pertamina call center is an essential channel that customers can use to connect with the company’s customer service team. They provide various services to meet their customers’ needs, and you can contact them anytime you encounter an issue with their products or services.
We hope this article has been informative and has given you a clear understanding of Pertamina call center, its services, and how you can contact them. If you have any further inquiries or need help regarding Pertamina products or services, don’t hesitate to contact Pertamina call center.
DISCLAIMER
This article is provided as a general guide only, and the information provided is based on our research and experience. We have made every effort to ensure that the information provided in this article is accurate and up-to-date at the time of writing, but we cannot be held responsible for any errors or omissions.
You should always seek professional advice before making any decisions based on the information provided in this article. Pertamina policies and services may differ from time to time, and the information provided in this article may not apply to your specific case.
| Pertamina Call Center Information | Contact Information |
|---|---|
| 24/7 Call Center | 135 |
| Customer Service Email | pcc@pertamina.com |
| Social Media | Twitter, Instagram, Facebook, and YouTube |