Greeting the Audience
Welcome to our comprehensive guide about Permata Surabaya Call Center. Are you curious about what it is or how it works? Or maybe you’re looking for more information on their services and how to get in touch with them? Whatever your reason, we’ve got you covered! In this article, we’ll provide you with a detailed overview of Permata Surabaya Call Center, including its history, services, and contact information. Plus, we’ll answer some of the most frequently asked questions about Permata Surabaya Call Center, so you’ll have a better understanding of what they have to offer. So, let’s dive in and explore everything you need to know about Permata Surabaya Call Center.
Introduction
Permata Surabaya Call Center is a customer service center that provides assistance to Permata customers in Surabaya, Indonesia. The center is part of PermataBank, one of the largest banks in Indonesia, which aims to provide reliable and efficient banking services to its customers. Permata Surabaya Call Center is just one of the many ways that PermataBank ensures their customers receive top-notch service.
Permata Surabaya Call Center’s mission is to provide exceptional customer service and support to PermataBank customers in Surabaya. They strive to make banking easier by ensuring that customers receive accurate information, prompt assistance, and troubleshooting support when they need it. By doing so, Permata Surabaya Call Center aims to create a more positive banking experience for its customers.
So, what services does Permata Surabaya Call Center offer? Let’s take a closer look.
Services Offered by Permata Surabaya Call Center
| Services | Description |
|---|---|
| Assistance with account-related inquiries | Customers can call Permata Surabaya Call Center for help with their accounts, including balance inquiries, transaction history, and account details. |
| Card services | Customers can report lost or stolen cards, activate new cards, and request replacement cards. |
| Loan inquiries | Customers can inquire about loan products, interest rates, and requirements. |
| Internet banking assistance | Customers can get help with online banking services, including password resets, login issues, and troubleshooting errors. |
| Mobile banking assistance | Customers can get help with mobile banking services, including app downloads, login issues, and transaction errors. |
| General inquiries | Customers can call Permata Surabaya Call Center for any other general inquiries or assistance they may need. |
As you can see, Permata Surabaya Call Center offers a wide range of services to help PermataBank customers with their banking needs. So, how can you get in touch with them? Let’s find out.
Contact Information for Permata Surabaya Call Center
If you need to contact Permata Surabaya Call Center, you can do so by:
- Calling their toll-free number at 0800 172 1721
- Sending an email to customerservice@permatabank.co.id
- Visiting their branch at Jalan Jenderal Basuki Rachmat No. 48 – 54, Surabaya, Indonesia
Now that you know more about Permata Surabaya Call Center’s services and how to contact them, let’s dive into some frequently asked questions.
Frequently Asked Questions
1. What is Permata Surabaya Call Center?
Permata Surabaya Call Center is a customer service center that provides assistance to PermataBank customers in Surabaya, Indonesia.
2. What services does Permata Surabaya Call Center offer?
Permata Surabaya Call Center offers a wide range of services, including assistance with account-related inquiries, card services, loan inquiries, internet banking assistance, mobile banking assistance, and general inquiries.
3. How can I contact Permata Surabaya Call Center?
You can contact Permata Surabaya Call Center by calling their toll-free number at 0800 172 1721, sending an email to customerservice@permatabank.co.id, or visiting their branch at Jalan Jenderal Basuki Rachmat No. 48 – 54, Surabaya, Indonesia.
4. What are the operating hours of Permata Surabaya Call Center?
Permata Surabaya Call Center is open from Monday to Friday, 8 am to 5 pm, and on Saturdays, 8 am to 12 pm.
5. Is there a fee for using Permata Surabaya Call Center?
No, there is no fee for using Permata Surabaya Call Center. It is a free service offered to PermataBank customers in Surabaya.
6. Can I speak to a customer service representative in English?
Yes, you can speak to a customer service representative in English. Permata Surabaya Call Center has bilingual staff who can assist you in both Indonesian and English.
7. What should I do if I lose my ATM card?
If you lose your ATM card, you should contact Permata Surabaya Call Center immediately to report it. They will assist you in blocking your card and issuing a replacement.
8. Can I apply for a loan through Permata Surabaya Call Center?
No, you cannot apply for a loan through Permata Surabaya Call Center. However, you can inquire about loan products, interest rates, and requirements.
9. Can I get help with internet banking through Permata Surabaya Call Center?
Yes, you can get help with internet banking through Permata Surabaya Call Center. They can assist you with password resets, login issues, and troubleshooting errors.
10. How long does it take to get a replacement card?
The processing time for a replacement card varies depending on the circumstances. Permata Surabaya Call Center will provide you with an estimated processing time once you report your lost or stolen card.
11. What documents do I need to bring to the branch if I need assistance?
You may be asked to bring identification documents, evidence of a transaction, or any other relevant documents to the branch if you need assistance.
12. Can I access Permata Surabaya Call Center from overseas?
Yes, you can access Permata Surabaya Call Center from overseas by dialing +62 31 545 7799.
13. Can I contact Permata Surabaya Call Center through social media?
No, you cannot contact Permata Surabaya Call Center through social media. The only way to contact them is through their toll-free number, email, or branch visit.
Conclusion
Congratulations! You’ve reached the end of our guide on Permata Surabaya Call Center. We hope you found this article helpful and informative. Remember, Permata Surabaya Call Center is just one of the many ways that PermataBank ensures their customers receive reliable and efficient banking services. With their wide range of services and bilingual staff, you can rest assured that you’ll receive exceptional customer service and support.
If you have any further questions or need assistance, don’t hesitate to contact Permata Surabaya Call Center at 0800 172 1721, send an email to customerservice@permatabank.co.id, or visit their branch at Jalan Jenderal Basuki Rachmat No. 48 – 54, Surabaya, Indonesia.
Closing Statement with Disclaimer
This article is intended for informational purposes only and should not be considered as legal or financial advice. The author of this article and the website on which it appears are not affiliated with PermataBank or Permata Surabaya Call Center. Readers should always conduct their own research and consult with a professional before making any financial decisions. The author and website owner will not be held liable for any errors or omissions in this article, or for any actions taken based on the information provided herein.