Introduction
Welcome to Pelabuhan Bakauheni, the gateway to Lampung, one of the most beautiful provinces in Indonesia. Our port is the main entry point for those traveling from Sumatra to Java or vice versa. As the busiest port in Lampung, we serve passengers, cargo, and vehicles 24/7, all year round.
With the increasing number of passengers and cargo every year, we strive to provide the best service to our customers. Hence, we proudly announce the launch of our latest service, Pelabuhan Bakauheni Call Center, which aims to assist our customers in every step of their journey, from reservation to arrival and beyond.
Our call center is a reliable and experienced team of customer service professionals who are always ready to answer your inquiries and provide solutions to your problems. With just one call, you can get all the information you need about our port, including schedules, tariffs, regulations, and other related matters.
As the saying goes, “time is money,” and we understand the importance of your time. Therefore, we have designed our call center to be fast, efficient, and user-friendly, with multiple channels for you to reach us, including phone, WhatsApp, email, and social media. Our service is available in Bahasa Indonesia and English, so you can communicate with us in your preferred language.
We believe that our call center will enhance your travel experience, save you time and money, and give you peace of mind, knowing that you have a reliable partner to assist you in every step of your journey. Let us show you how it works.
What is Pelabuhan Bakauheni Call Center?
Pelabuhan Bakauheni Call Center is a service provided by Pelabuhan Bakauheni to assist our customers in every step of their journey through our port. Our call center is a team of customer service professionals who are available 24/7 to answer your inquiries, provide solutions to your problems, and assist you in any way possible.
Our call center is an extension of our commitment to providing the best service to our customers. As a busy port, we understand that traveling can be stressful, especially for those who are not familiar with our regulations and procedures. Therefore, we want to make your travel experience as smooth and hassle-free as possible by providing you with accurate and timely information, personalized assistance, and reliable support.
How does Pelabuhan Bakauheni Call Center work?
Pelabuhan Bakauheni Call Center works in several simple steps:
- Choose your preferred channel: phone, WhatsApp, email, or social media.
- Contact us and provide your inquiry or request.
- Our customer service professionals will respond promptly with accurate and reliable information, personalized assistance, and solutions to your problems.
- If necessary, we will connect you with our relevant departments or partners to provide further assistance.
- Once your inquiry is resolved, we will follow up with you to ensure your satisfaction and feedback.
Our call center is designed to be user-friendly, efficient, and reliable. We use the latest technology and tools to ensure that your inquiries are handled promptly and accurately. Our customer service professionals are trained and experienced to provide excellent service, and we constantly monitor and improve our performance to meet your expectations.
What are the benefits of using Pelabuhan Bakauheni Call Center?
There are many benefits to using Pelabuhan Bakauheni Call Center:
- Save time and money by getting accurate and timely information about our port and services.
- Get personalized assistance from our customer service professionals who are trained and experienced to handle your inquiries and problems.
- Reduce stress and hassle by having a reliable partner to assist you in every step of your journey.
- Get updates and notifications about your travel status and schedule.
- Provide feedback and suggestions to help us improve our service and meet your expectations.
By using our call center, you can have peace of mind, knowing that you have a reliable partner to assist you in every step of your journey. You can focus on enjoying your trip and leave the rest to us.
How can I contact Pelabuhan Bakauheni Call Center?
You can contact Pelabuhan Bakauheni Call Center through the following channels:
- Phone: +62 720 828 178
- WhatsApp: +62 813 3162 3762
- Email: callcenter@pelabuhanbakauheni.com
- Social media: Facebook, Twitter, Instagram, and LinkedIn
You can choose the channel that suits you best and provides your inquiry or request. Our customer service professionals will respond promptly and provide you with accurate and reliable information, personalized assistance, and solutions to your problems.
What information can I get from Pelabuhan Bakauheni Call Center?
You can get various information about our port and services from Pelabuhan Bakauheni Call Center, including:
- Schedules and timetables for passenger, cargo, and vehicle transport.
- Tariffs and fees for various services and products.
- Regulations and procedures for travel and cargo transport.
- Documents and forms required for travel and cargo transport.
- Updates and notifications about your travel status and schedule.
- Assistance and solutions to your problems and complaints.
- Feedback and suggestions to help us improve our service and meet your expectations.
We strive to provide you with complete and accurate information to help you plan your trip and make informed decisions. If you need any information that is not available on our website or other channels, do not hesitate to contact our call center, and we will do our best to assist you.
What are the terms and conditions of using Pelabuhan Bakauheni Call Center?
By using Pelabuhan Bakauheni Call Center, you agree to the following terms and conditions:
- You agree to provide accurate and complete information about your inquiry or request.
- You agree to use our call center for legitimate purposes and not for illegal or fraudulent activities.
- You agree to comply with our regulations and procedures for travel and cargo transport.
- You agree to respect our customer service professionals and not to use abusive or offensive language.
- You agree to provide feedback and suggestions to help us improve our service and meet your expectations.
We reserve the right to refuse or terminate your access to our call center if you violate any of these terms and conditions. We also reserve the right to change or update these terms and conditions without prior notice.
Pelabuhan Bakauheni: Your Gateway to Hassle-Free Travel
Pelabuhan Bakauheni is the main port in Lampung, located in the southern part of Sumatra Island, and serves passengers, cargo, and vehicles traveling from Sumatra to Java or vice versa. Our port is strategically located near major cities and tourist destinations, such as Bandar Lampung, Palembang, and Jakarta, making it a convenient and accessible entry point for those traveling to or from Sumatra.
With our state-of-the-art facilities and reliable services, we aim to provide hassle-free travel and transport for our customers. Our port is equipped with modern terminals, warehouses, and other facilities to ensure the safety, comfort, and convenience of our passengers and cargo. We also have a dedicated team of professionals who are committed to providing the best service to our customers.
At Pelabuhan Bakauheni, we understand the importance of sustainable and responsible business practices. Therefore, we prioritize safety, security, and environmental protection in all our operations. We comply with international and national standards, regulations, and certifications to ensure the quality and reliability of our services while minimizing our impact on the environment.
Facilities and Services at Pelabuhan Bakauheni
Pelabuhan Bakauheni offers various facilities and services to ensure the safety, comfort, and convenience of our passengers and cargo. These include:
| Facilities | Services |
|---|---|
| Modern passenger terminal | Passenger transport |
| Warehouse and storage | Cargo transport |
| Parking lot | Vehicle transport |
| Restaurants and cafes | Food and beverage |
| ATM and money changer | Banking and finance |
| Information center | Customer service |
| Security and safety system | Security and safety |
| Environmental management system | Environmental protection |
We also offer additional services and facilities, such as shipping and logistics, customs clearance, insurance, and travel packages, to meet the diverse needs of our customers. Our services are available 24/7, all year round, to ensure that you can travel and transport anytime you want.
Regulations and Procedures at Pelabuhan Bakauheni
Pelabuhan Bakauheni has several regulations and procedures that our customers must follow to ensure the safety, security, and smooth flow of our operations. These include:
- Passengers must present valid travel documents, such as ID cards, passports, and tickets, before boarding.
- Cargo must conform to the specifications and regulations set by the relevant authorities, such as weight, volume, and content.
- Vehicles must comply with the safety and technical standards set by the relevant authorities, such as brakes, lights, and emissions.
- Passengers, cargo, and vehicles must undergo security screening and inspection before boarding.
- Passengers, cargo, and vehicles must follow the designated lanes and parking areas to avoid congestion and accidents.
- Passengers, cargo, and vehicles must follow the instructions and guidance of our staff and personnel.
- Passengers, cargo, and vehicles must comply with the environmental regulations and policies set by Pelabuhan Bakauheni.
We encourage our customers to read and understand these regulations and procedures before using our services to avoid any inconvenience or delay. We also reserve the right to enforce additional regulations and procedures if necessary, based on the changing circumstances and conditions of our operations.
Schedule and Tariff at Pelabuhan Bakauheni
Pelabuhan Bakauheni has various schedules and tariffs for passenger, cargo, and vehicle transport, depending on the type, route, and season of travel. You can find the latest schedules and tariffs on our website or by contacting our call center.
Our schedules and tariffs are transparent, competitive, and accessible, reflecting our commitment to providing fair and affordable services to our customers. We also offer discounts and promotions for certain types of travel or customers, such as students, seniors, and frequent travelers. Our tariffs are subject to change without prior notice, based on the changing market conditions and policies.
FAQs about Pelabuhan Bakauheni Call Center
1. What is the operating hours of Pelabuhan Bakauheni Call Center?
Pelabuhan Bakauheni Call Center operates 24 hours a day, 7 days a week, all year round. You can contact us anytime you need assistance or information.
2. What languages are available in Pelabuhan Bakauheni Call Center?
Pelabuhan Bakauheni Call Center provides services in Bahasa Indonesia and English, so you can communicate with us in your preferred language. Our customer service professionals are fluent in both languages and can provide accurate and reliable information and assistance.
3. Can I make a reservation through Pelabuhan Bakauheni Call Center?
Yes, you can make a reservation for passenger, cargo, or vehicle transport through Pelabuhan Bakauheni Call Center. Our customer service professionals will assist you in choosing the best option for your needs and provide you with the necessary information and instructions.
4. Can I change or cancel my reservation through Pelabuhan Bakauheni Call Center?
Yes, you can change or cancel your reservation through Pelabuhan Bakauheni Call Center. However, you may be subject to certain terms and conditions, such as fees, penalties, or deadlines, depending on the type and timing of your change or cancelation. Our customer service professionals will explain these terms and conditions and assist you in the process.
5. Can I track the status of my travel or shipment through Pelabuhan Bakauheni Call Center?
Yes, you can track the status of your travel or shipment through Pelabuhan Bakauheni Call Center. Our customer service professionals will provide you with the necessary information and updates, including delays, changes, or notifications, to ensure that you are informed and prepared for any eventuality.
6. What should I do if I have a complaint or problem with Pelabuhan Bakauheni services?
If you have a complaint or problem with Pelabuhan Bakauheni services, you can contact Pelabuhan Bakauheni Call Center and explain your situation. Our customer service professionals will listen to your complaint or problem, investigate the matter, and provide you with the necessary assistance and solutions to resolve the issue. We take all complaints and problems seriously and strive to resolve them promptly and satisfactorily.
7. How can I provide feedback or suggestions to Pelabuhan Bakauheni Call Center?
You can provide feedback or suggestions to Pelabuhan Bakauheni Call Center by contacting us through any of our channels or by filling out our feedback form on our website. We value your feedback and suggestions and use them to improve our service and meet your expectations.
8. Is Pelabuhan Bakauheni Call Center free?
Pelabuhan Bakauheni Call Center provides free information and assistance to our customers. However, certain services or products may be subject to fees, tariffs, or charges, depending on the type and amount of your request. Our customer service professionals will inform you of these fees, tariffs, or charges and assist you accordingly.
9. Can I request a special service or arrangement through Pelabuhan Bakauheni Call Center?
Yes, you can request a special service or arrangement through Pelabuhan Bakauheni Call Center, such as wheelchair assistance, special meals, or VIP treatment. However, you may be subject to additional fees, tariffs, or charges, depending on the type and level of your request. Our customer service professionals will inform you of these fees, tariffs, or charges and assist you accordingly.
10. Can I get travel insurance through Pelabuhan Bakauheni Call Center?
Yes, you can get travel insurance through Pelabuhan Bakauheni Call Center. We offer various travel insurance packages to suit your needs and budget, including medical, accident, theft, and cancellation coverage. Our customer service professionals will explain the terms and conditions of each package and assist you in choosing the best option for your needs.
11. What should I do if I lose my luggage or belongings?
If you lose your luggage or belongings, you should contact Pelabuhan Bakauheni Call Center and report the incident. Our customer service professionals will assist you in filing a report, tracking the lost items, and providing you with the necessary assistance and solutions to recover or replace them. We take all lost and found items seriously and strive to resolve them promptly and satisfactorily.
12. Can I get a refund if I cancel my reservation?
Yes, you may be eligible for a refund if you cancel your reservation, depending on the type and timing of