Introduction
Greetings to all call center representatives out there who are tirelessly answering customer inquiries and resolving their concerns! We know that working in a call center can be challenging, especially with the constant buzzing of phones, background noise, and long calls. To make your work easier, more comfortable and efficient, we introduce to you the best solution – over ear headsets! In this article, we will dive into the benefits of using over ear headsets in a call center setting, and why they are a must-have for every call center agent.
The Benefits of Over Ear Headsets
🎧 One of the primary advantages of using over ear headsets in a call center is that they eliminate outside noise, including the noise from the call center floor, allowing you to concentrate on the conversation with the customer. Call center agents can use headsets with a noise-cancelling feature to prevent interference and improve call clarity.
🎧 Over ear headsets also offer comfort, making it easy for agents to wear them for extended periods, without feeling any discomfort on their ears. This makes them ideal for call center agents who need to wear headsets for long hours.
🎧 Over ear headsets come with a microphone that picks up your voice clearly, eliminating the need to repeat information or speak loudly, allowing for an efficient and seamless conversation between the agent and the customer.
🎧 With the boom microphone of over ear headsets, there is no need to hold or move the microphone frequently during calls, allowing agents to focus on the conversation, take notes or access other systems while talking.
🎧 Over ear headsets also provide flexibility, as they can be used with a variety of devices, allowing agents to switch between different devices without changing the headset.
🎧 Finally, using over ear headsets can significantly reduce health risks such as hearing problems, neck pain or back pain that can occur due to prolonged use of headsets.
Over Ear Headsets: The Ideal Solution for Call Centers
When it comes to call centers, over ear headsets are the ideal solution for agents. They are both functional and comfortable to use, providing an excellent experience for both the agents and customers.
Headsets are, in fact, a must-have for any call center, improving the efficiency, clarity and overall experience of conversing with customers.
| Brand | Model | Connectivity | Noise-canceling feature | Price |
|---|---|---|---|---|
| Jabra | Evolve 65 UC Stereo | Wireless | Yes | $200 |
| Plantronics | Savi 8220 Wireless | Wireless | Yes | $350 |
| Sennheiser | MB 660 UC MS | Wireless | Yes | $400 |
| Bose | QuietComfort 35 II | Wireless | Yes | $300 |
Frequently Asked Questions About Over Ear Headsets
1. What is an over ear headset?
Over ear headsets are headphones that cover the entire ear of the user, providing noise-canceling and comfort.
2. What are the benefits of using an over ear headset in a call center?
Over ear headsets can eliminate outside noise, offer comfort, come with a clear microphone, provide flexibility, and reduce health risks.
3. How do over ear headsets reduce health risks?
Over ear headsets can reduce health risks such as neck pain or back pain that may occur due to prolonged use of headsets.
4. Can over ear headsets be used with different devices?
Yes, over ear headsets are flexible and can be used with various devices.
5. Which over ear headsets are the most suitable for call centers?
Jabra Evolve 65 UC Stereo, Plantronics Savi 8220 Wireless, Sennheiser MB 660 UC MS, and Bose QuietComfort 35 II are among the best over ear headsets available in the market for call centers.
6. Can over ear headsets improve call clarity?
Yes, over ear headsets can improve call clarity as they have a noise-canceling feature and a clear microphone.
7. Are over ear headsets expensive?
Over ear headsets are available in different price ranges, starting from $50 to $400. You can choose one based on your budget and requirements.
8. How long can I use over ear headsets?
You can use over ear headsets for extended periods without feeling any discomfort on your ears.
9. What is the best way to clean over ear headsets?
You can clean over ear headsets using a soft cloth and some rubbing alcohol.
10. What happens if my headset breaks?
If your headset breaks, you can contact the manufacturer’s customer service or support center. Some manufacturers offer warranties for their products.
11. Can I use over ear headsets for music?
Yes, over ear headsets can be used for listening to music, but you should check the product specifications before purchasing to ensure that it has a good sound quality.
12. Do I need any software to use over ear headsets?
Some over ear headsets require software installation to function correctly. Always check the product specifications before purchasing.
13. Can over ear headsets cause hearing problems?
Over ear headsets can cause hearing problems if used at a high volume for prolonged periods. It is always recommended to use the headset at a moderate volume.
Conclusion
🎧 In conclusion, over ear headsets are a must-have for any call center, providing both comfort and efficiency for call center agents.
🎧 From noise-cancelling features to clear microphones, flexibility, and comfort, over ear headsets tick all the boxes when it comes to call center requirements.
🎧 With such a wide variety of headsets to choose from, all of which come in different price ranges, there is something for everyone.
🎧 We encourage all call center representatives to invest in a good quality over ear headset, making their working lives more comfortable and productive.
Closing Statement with disclaimer
🎧Over ear headsets are an essential tool for anyone working in a call center environment. However, while we have done extensive research and provided information to the best of our knowledge and abilities, we cannot guarantee the accuracy, completeness or reliability of the information presented.
🎧 It is essential to do your research before purchasing any product, including over ear headsets. The information provided in this article is for informational purposes only, and we encourage readers to conduct their research or consult a professional before making any purchasing decisions.