Introduction
Welcome to our article on the flourishing call center industry located in Ortigas, Philippines. As of 2021, the country has been ranked as the top destination for call centers worldwide, with Ortigas being one of the prime locations. In this article, we will explore the reasons why call centers thrive in this area, the benefits of having a call center in Ortigas, and the top companies operating in the region.
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Before we dive into the details, let’s first define what a call center is. A call center is a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone. It’s a hub for customer service, sales, and technical support. In recent years, the call center industry has become a significant contributor to the Philippine economy, generating jobs and revenue for the country.
Why Call Centers Thrive in Ortigas
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Ortigas Center is a central business district located in the heart of Metro Manila, Philippines. The area is known for its business-friendly environment, world-class facilities, and excellent transportation links. These factors make it an ideal location for call center companies to set up shop. Here are some of the primary reasons why call centers thrive in Ortigas:
Cost-Effective Labor
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The Philippines offers a cost-effective labor market, making it an attractive destination for businesses worldwide. The cost of employment in the country is significantly cheaper compared to other countries, such as the United States and the United Kingdom. This factor alone makes Ortigas an ideal location for businesses that need to save on costs while still providing high-quality services to their customers.
Skilled Workforce
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Another reason why call centers thrive in Ortigas is the highly skilled workforce. Filipinos have a great command of the English language, making them ideal for the customer service and sales industry. The Philippine government has also invested in improving the education system, ensuring that future employees have the necessary skills to excel in this field.
Excellent Infrastructure
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Ortigas Center boasts world-class infrastructure, including advanced telecommunications networks, transportation systems, and commercial buildings. This infrastructure allows businesses to operate efficiently and effectively.
Top Companies Operating in Ortigas
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| Company Name | Services Offered |
|---|---|
| Sitel Philippines Corporation | Customer Service, Technical Support, Sales |
| Teleperformance Philippines | Customer Service, Technical Support, Sales |
| Concentrix Corporation | Customer Service, Technical Support, Sales |
| Accenture, Inc. | Business Process Outsourcing, Consulting, IT Services |
| IBM Global Process Services | Business Process Outsourcing, IT Services, Consulting |
FAQs About Ortigas Companies
1. What types of services do Ortigas call centers offer?
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Ortigas call centers offer a range of services, including customer service, technical support, and sales.
2. How many call centers are located in Ortigas?
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There are numerous call centers located in Ortigas, with more than 20 operating in the region.
3. What are the benefits of outsourcing to an Ortigas call center?
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There are several benefits to outsourcing to an Ortigas call center, including cost savings, access to a highly skilled workforce, and improved customer service.
4. What makes Ortigas an ideal location for businesses?
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Ortigas is an ideal location for businesses due to its world-class infrastructure, central location, and business-friendly environment.
5. What are the working hours for call centers in Ortigas?
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The working hours for call centers in Ortigas vary depending on the company, but most operate on a 24/7 basis to cater to clients worldwide.
6. How much does it cost to outsource to an Ortigas call center?
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The cost of outsourcing to an Ortigas call center depends on several factors, including the type of services required, the size of the project, and the duration of the contract. However, outsourcing to the Philippines is generally cheaper compared to other countries.
7. What are the qualifications required to work in an Ortigas call center?
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The qualifications required to work in an Ortigas call center vary depending on the position. However, most require at least a bachelor’s degree and excellent communication skills.
8. What languages are supported by Ortigas call centers?
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Ortigas call centers support numerous languages, including English, Spanish, French, German, and Mandarin.
9. How long does it take to set up a call center in Ortigas?
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The time it takes to set up a call center in Ortigas varies depending on several factors, including the size of the project, the complexity of the services required, and the availability of resources.
10. Can I visit an Ortigas call center?
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Yes, most Ortigas call centers allow visitors, provided that they comply with security protocols and have prior permission.
11. What are the penalties for non-compliance in Ortigas call centers?
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Non-compliance in Ortigas call centers can result in penalties, ranging from fines to legal action taken against the offending company.
12. How do I apply for a job in an Ortigas call center?
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Most Ortigas call centers have an online application process. Interested applicants can visit the company website and apply directly.
13. Can I work remotely for an Ortigas call center?
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Some Ortigas call centers allow remote work, but it depends on the company’s policies and the nature of the services provided.
Conclusion
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In conclusion, Ortigas is a hub for call center companies in the Philippines, thanks to its highly skilled workforce, world-class infrastructure, and business-friendly environment. The region has numerous call center companies, offering a range of services, including customer service, technical support, and sales. Outsourcing to an Ortigas call center provides businesses with several benefits, including cost savings and improved customer service. It’s no wonder why the call center industry in Ortigas is thriving and continues to grow year after year.
Closing Statement With Disclaimer
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The information presented in this article is for general knowledge purposes only. We make no guarantees about the accuracy, completeness, or reliability of the information provided. The reader is advised to do their own research before making any decisions based on the content of this article. The author and publisher of this article are not liable for any loss or damage that may arise from the use of the information provided.