Greetings, dear readers! Are you looking for a reliable and trusted optical store? Look no further than Optik Melawai! Today, we will explore one of their fantastic services – Optik Melawai Call Center – a convenient and efficient way to fulfill all your optical needs.
The Introduction of Optik Melawai Call Center
Established in 1987, Optik Melawai has been providing top-notch optical products and services for over 30 years. With a wide range of eyewear selections, from affordable to designer brands, you can find the perfect frame that suits your style and budget.
In addition to their excellent retail stores, Optik Melawai also provides a special service to make your optical experience more accessible – the Optik Melawai Call Center. This service has been available since 2018, intended to provide a seamless and effortless way to shop for optical products that you need.
The Optik Melawai Call Center is the first and only 24/7 call center in Indonesia, dedicated to providing exceptional customer service anytime and anywhere. They offer a one-stop-shop service that accommodates all your optical needs, from placing an order to product delivery – all through a simple phone call.
The Optik Melawai Call Center strives to provide swift and reliable services. They understand that every individual has unique optical needs that require adequate attention, and they’re always prepared to provide personalized assistance to make sure you receive the best possible service.
With that said, let’s dive deeper into how Optik Melawai Call Center works and what services they offer.
The Optik Melawai Call Center – How It Works
Optik Melawai Call Center operates 24/7, ready to assist you anytime, anywhere. It’s a service that allows you to order and purchase optical products through a phone call. So, whether you’re at home, at work, or on the go, you can easily access their service.
The Optik Melawai Call Center’s process is quite simple. All you have to do is call their hotline number (021) 1500066, and their friendly customer service representative will assist you. They will ask for your details, such as name, address, and phone number, and help you find the perfect product that matches your needs and budget.
Once you’ve placed your order, you can choose your preferred payment method, either by bank transfer or credit card. After your payment has been verified, your order will be processed and delivered to your doorstep within two working days – free of charge. It’s that easy and convenient!
What Services Do Optik Melawai Call Center Offer?
| Services | Description |
| Ordering | Order eyeglasses, contact lenses, sunglasses, reading glasses, and other optical products through a phone call |
| Product Inquiry | Get detailed information about product availability, price, and specifications through a call |
| Complaint Handling | Submit complaints or feedback about their products and services through a call |
| Product Returns and Exchange | Process product returns or exchange through a call |
| Emergency Service | Provide emergency optical service for broken eyeglasses, lost contact lenses or sunglasses, and other urgent issues |
The Optik Melawai Call Center’s services are not limited to ordering and purchasing optical products. They also offer product inquiry, complaint handling, product returns and exchange, and emergency services. So, whenever you encounter problems with your optical products or have any inquiries, you can always count on them to provide prompt assistance.
Frequently Asked Questions (FAQs)
1. What are the operating hours of the Optik Melawai Call Center?
Optik Melawai Call Center operates 24/7, so you can call them anytime you need assistance.
2. Can I order any eyewear or optical products through the Optik Melawai Call Center?
Yes, you can order any optical products you need, such as eyeglasses, contact lenses, sunglasses, and reading glasses.
3. How can I pay for my order?
You can either pay by bank transfer or credit card.
4. How long does it take to process my order?
Once your payment has been verified, your order will be processed and delivered to your doorstep within two working days.
5. How can I track my order?
You can track your order status by calling the Optik Melawai Call Center hotline or through their website.
6. What should I do if I receive damaged or defective products?
If you receive damaged or defective products, you can contact the Optik Melawai Call Center within three days of receiving the product, and they will process a return or exchange.
7. Can I return or exchange my product?
Yes, you can return or exchange your product within three days of receiving it. Please contact the Optik Melawai Call Center for assistance.
8. How much does the Optik Melawai Call Center service cost?
The Optik Melawai Call Center service is entirely free of charge – no hidden fees or extra charges.
9. Can I request a refund for my payments?
Yes, you can request a refund by contacting the Optik Melawai Call Center. Please refer to their return policy for more information.
10. What if I have an emergency optical problem?
If you have an emergency optical problem, such as broken eyeglasses or lost contact lenses, you can call the Optik Melawai Call Center hotline, and they will provide immediate assistance.
11. Does the Optik Melawai Call Center service deliver outside of Indonesia?
No, the Optik Melawai Call Center service only delivers within Indonesia.
12. Can I cancel my order after placing it?
You can cancel your order by contacting the Optik Melawai Call Center hotline within 24 hours of placing your order.
13. Can I order multiple products at once?
Yes, you can order multiple products at once. The Optik Melawai Call Center service is designed to cater to all your optical needs, from placing an order to product delivery.
The Conclusion of Optik Melawai Call Center
Optik Melawai Call Center is a valuable service that provides convenience and efficiency in fulfilling your optical needs. With their 24/7 service, you can order and purchase optical products anytime and anywhere through a simple phone call.
Their exceptional customer service, free delivery, and a wide range of optical products make them a trustworthy and reliable optical store. So, if you’re looking for a convenient and hassle-free way to shop for optical products, give Optik Melawai Call Center a try – we guarantee that you won’t regret it.
The Closing Statement with Disclaimer
We hope that this article has provided you with valuable insight into the Optik Melawai Call Center and its services. Please note that the information provided in this article is for informational purposes only and should not substitute professional advice or medical consultation.
Optik Melawai reserves the right to modify its services, prices, and policies anytime without prior notice. We encourage our readers to visit Optik Melawai’s official website or contact their customer service representative for the latest information and updates.
Thank you for reading, and we hope to see you again soon!