👋 Hello there! Welcome to the Comprehensive Guide to Oakley Call Center. 👋
If you’re reading this, chances are you’re looking for information about Oakley’s call center. Perhaps you’re thinking of outsourcing some of your company’s customer services, and you’re curious about Oakley’s reputation. Or maybe you’re just a curious individual who has heard about this mysterious call center and wants to know more.
Whatever your reason is, you’ve come to the right place. Here, we’ll cover everything there is to know about Oakley’s call center, from its beginnings to its current operations. You’ll learn about the services it offers, the technology it uses, and the people behind the scenes who make it all happen.
So, sit back, relax, and let’s dive into the world of Oakley’s call center!
🌟 What is Oakley Call Center? 🌟
Oakley call center is a business process outsourcing (BPO) company that provides customer support and back-office services to its clients. The call center is located in the Philippines, where it employs thousands of agents who handle customer queries and concerns via phone, email, chat, and social media.
The company was founded in 1999 by Michael Grogan, an American entrepreneur who saw the potential of setting up a call center in the Philippines. Since then, Oakley has become one of the leading BPO companies in the country, offering its services to various industries such as telecommunications, healthcare, and e-commerce.
🏢 Who Owns Oakley Call Center?
Oakley call center is owned by Oakley Global Business Solutions, Inc., a Delaware-based corporation. The company’s CEO is Eric R. Coldwell, who has been with Oakley since 2009. Under Coldwell’s leadership, Oakley has experienced steady growth and expansion, acquiring new clients and investing in new technologies.
📈 Oakley Call Center Growth and Expansion
Over the years, Oakley has grown to become a major player in the BPO industry, both in the Philippines and globally. In 2015, the company opened a new facility in Cebu City, adding 2,500 seats to its existing capacity. In 2018, Oakley acquired Connext Global Solutions, a BPO company that specializes in healthcare services.
Currently, Oakley has a total of seven call centers in the Philippines, located in Metro Manila, Cebu City, and Davao City. The company’s total seating capacity is over 20,000, making it one of the largest call center operators in the country.
💻 Oakley Call Center Services 💻
Oakley call center offers a wide range of services to its clients, including:
| Service | Description |
|---|---|
| Inbound Customer Support | Handles customer queries and concerns via phone, email, chat, and social media. |
| Outbound Sales and Telemarketing | Conducts sales calls to potential customers to generate leads and sales. |
| Back-office Services | Performs administrative and support functions such as data entry, order processing, and claims processing. |
| Technical Support | Provides technical assistance to customers via phone, email, and chat. |
👨💼 Who Are the People Behind Oakley Call Center? 👩💼
Oakley call center is made up of a diverse group of individuals, from the agents who handle customer queries to the management team that oversees the company’s operations.
One of the key factors that set Oakley apart from other call center companies is its emphasis on employee well-being. The company has implemented various programs to support its employees, such as a wellness program, a scholarship program, and a rewards system.
Additionally, Oakley has a strong commitment to corporate social responsibility. The company supports various charitable organizations and encourages its employees to volunteer in their communities.
🤔 Frequently Asked Questions (FAQs) 🤔
Q: What Makes Oakley Call Center Different from Other BPO Companies?
A: Oakley’s emphasis on employee well-being and corporate social responsibility sets it apart from other BPO companies. The company also has a strong reputation for quality service and reliability.
Q: What Industries Does Oakley Call Center Serve?
A: Oakley serves various industries such as telecommunications, healthcare, and e-commerce.
Q: What Services Does Oakley Call Center Offer?
A: Oakley offers inbound customer support, outbound sales and telemarketing, back-office services, and technical support.
Q: Where is Oakley Call Center Located?
A: Oakley call center has seven locations in the Philippines, located in Metro Manila, Cebu City, and Davao City.
Q: How Many Employees Does Oakley Call Center Have?
A: Oakley call center employs thousands of agents in the Philippines, with a total seating capacity of over 20,000.
Q: What Technologies Does Oakley Call Center Use?
A: Oakley uses various technologies to provide its services, including cloud-based platforms, automation tools, and artificial intelligence.
Q: What Is Oakley Call Center’s Reputation?
A: Oakley has a strong reputation for quality service and reliability, and has won several awards for its performance and innovation.
Q: What Is Oakley Call Center’s Mission?
A: Oakley’s mission is to provide world-class customer service and back-office solutions to its clients while creating a positive and empowering work environment for its employees.
Q: How Does Oakley Call Center Ensure Quality Service?
A: Oakley has a quality assurance team that monitors and evaluates its agents’ performance, ensuring that they provide consistent and high-quality service.
Q: What Is Oakley Call Center’s Hiring Process?
A: Oakley has a rigorous hiring process that includes several rounds of interviews, skills assessments, and background checks.
Q: How Does Oakley Call Center Ensure Data Security?
A: Oakley has a data privacy and security team that ensures compliance with international data protection laws and regulations.
Q: Does Oakley Call Center Offer Training and Development Programs?
A: Yes, Oakley offers various training and development programs for its employees, including skills training, leadership development, and language classes.
Q: What Is Oakley Call Center’s Approach to Corporate Social Responsibility?
A: Oakley has a strong commitment to corporate social responsibility, supporting various charitable organizations and encouraging its employees to volunteer in their communities.
Q: How Can I Contact Oakley Call Center?
A: You can contact Oakley call center through its website or by phone, email, or chat.
🎉 Conclusion 🎉
We hope you found this comprehensive guide to Oakley call center informative and helpful. We’ve covered everything there is to know about this BPO powerhouse, from its beginnings to its current operations.
As you’ve learned, Oakley call center is not just any ordinary BPO company. Its commitment to employee well-being and corporate social responsibility sets it apart from its competitors. Additionally, its reputation for quality service and reliability has made it one of the leading call center operators in the Philippines.
If you’re considering outsourcing your company’s customer service or back-office functions, Oakley call center is definitely worth considering. With its state-of-the-art technology, skilled workforce, and commitment to excellence, it’s the perfect partner for any business looking to take its customer service to the next level.
So, what are you waiting for? Contact Oakley call center today and experience the difference!
Disclaimer
The information provided in this article is based on research and is intended for informational purposes only. The author and publisher of this article are not responsible for any errors or omissions or for the results obtained from the use of this information. Al
l information in this article is provided “as is” with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use of this information, and without warranty of any kind, expressed or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose.