Welcome to our comprehensive guide on noise cancelling headsets for call centers! As a call center agent or manager, you know how difficult it can be to focus on customer conversations amidst the background noise of a busy workplace. That’s where noise cancelling headsets come in. Not only do they help you concentrate on calls, but they can also reduce hearing damage and increase productivity. In this guide, we’ll cover everything you need to know about noise cancelling headsets, from how they work to which ones are the best on the market.
What are Noise Cancelling Headsets?
A noise cancelling headset is a type of headset that uses advanced technology to reduce ambient noise in the surrounding environment. These headsets work by using microphones on the outside of the earcups to pick up external noise, and then creating an inverse sound wave that cancels out the noise before it reaches the listener’s ears. This technology is called active noise cancellation (ANC), and it’s highly effective at reducing background noise in loud environments.
How Does ANC Work?
ANC works by using a microphone to pick up external noise, then creating an inverse sound wave that cancels out the noise before it reaches the listener’s ears. This is done by feeding the sound wave through an electronic circuit that filters out the ambient noise while leaving the desired sound unchanged. The end result is a clearer and more focused audio experience for the listener.
Passive vs. Active Noise Cancelling
There are two types of noise cancelling technologies: passive and active. Passive noise cancelling works by physically blocking out noise using materials like foam or rubber. Active noise cancelling, as we mentioned earlier, uses electronic circuitry to phase out external noise. While passive noise cancelling can be effective, active noise cancelling is generally considered to be more effective since it actively cancels out external noise.
Why are Noise Cancelling Headsets Important for Call Centers?
Noise cancelling headsets are important for call centers because they help agents and managers concentrate on their conversations, even in a noisy environment. This is especially important for customer service representatives who need to listen carefully to customer problems and provide solutions. Additionally, reducing ambient noise can help prevent hearing damage over time, which is a common problem in call centers.
The Benefits of Noise Cancelling Headsets
There are several benefits to using noise cancelling headsets in a call center environment:
- Reduced stress: By reducing background noise, noise cancelling headsets can help agents and managers feel less stressed and more relaxed during the workday.
- Better call quality: With less ambient noise to compete with, call quality can improve significantly.
- Increased productivity: When agents can concentrate without distraction, they can complete their work more efficiently and effectively.
- Prevention of hearing damage: Over time, exposure to loud noises can cause hearing damage. Noise cancelling headsets can significantly reduce the risk of this happening.
What to Look for in a Noise Cancelling Headset
Choosing the right noise cancelling headset can be a daunting task, especially with so many options on the market. Here are a few things to consider when shopping for a noise cancelling headset:
Comfort and Fit
A comfortable fit is essential for any headset, but it’s especially important for noise cancelling headsets, which may be worn for long periods of time. Look for headsets with adjustable headbands and padded ear cushions to ensure a comfortable fit.
Battery Life
Since noise cancelling headsets require power to function, battery life is an important consideration. Look for headsets with long battery life and quick charging times.
Sound Quality
While noise cancelling is important, sound quality shouldn’t be sacrificed. Look for headsets with high-quality audio, especially for speech clarity.
Compatibility
Make sure the headset you choose is compatible with your phone or computer, and any software you may be using.
Top Noise Cancelling Headsets for Call Centers
| Brand | Model | Battery Life | Compatibility |
|---|---|---|---|
| Bose | QuietComfort 35 | 20 hours | Bluetooth and corded options |
| Jabra | Evolve 75 | 18 hours | Bluetooth and USB-A connectivity |
| Sennheiser | Momentum 3 Wireless | 17 hours | Bluetooth and corded options |
Noise Cancelling Headset FAQs
1. How do noise cancelling headsets work?
Noise cancelling headsets work by using microphones to pick up external noise, creating an inverse sound wave that cancels out the noise before it reaches the listener’s ears.
2. What is the difference between passive and active noise cancelling?
Passive noise cancelling blocks out external noise using physical materials like foam or rubber, while active noise cancelling uses electronic circuitry to phase out external noise.
3. What are the benefits of noise cancelling headsets?
Noise cancelling headsets can reduce stress, improve call quality, increase productivity, and prevent hearing damage over time.
4. What should I look for in a noise cancelling headset?
When shopping for a noise cancelling headset, consider comfort and fit, battery life, sound quality, and compatibility with your phone or computer.
5. Which noise cancelling headsets are best for call centers?
Bose QuietComfort 35, Jabra Evolve 75, and Sennheiser Momentum 3 Wireless are all excellent options for call centers.
6. Can noise cancelling headsets be used for music or other audio?
Yes, noise cancelling headsets can be used for any type of audio, including music and podcasts.
7. How should I care for my noise cancelling headset?
Always follow the manufacturer’s instructions for care and cleaning. Avoid exposing the headset to extreme temperatures or moisture, and store it in a protective case when not in use.
Conclusion
Investing in noise cancelling headsets is a smart choice for call centers looking to improve the quality of their customer conversations while reducing stress and preventing hearing damage. With so many options on the market, it’s important to choose a headset that fits your needs and budget. We hope this guide has helped you understand the benefits of noise cancelling headsets and provided you with the information you need to make an informed purchase decision. Happy shopping!
Disclaimer: The information in this article is provided for educational and informational purposes only, and should not be construed as legal or professional advice. Always consult with a qualified professional before making any purchasing decisions.