Greetings, dear readers! Are you currently using Kredivo, but having trouble getting in touch with their call center? Worry no more! This article will provide you with all the information you need regarding No TLP Kredivo Call Center. With the increasing demand for digital lending services, Kredivo has become one of the leading digital lenders in Indonesia. However, a growing user base also means an increased need for reliable customer support. Hence, we have put together this comprehensive guide to assist you in reaching out to Kredivo’s call center promptly and efficiently.
Introduction
Kredivo is a digital credit card and loan application that allows users to buy now and pay later in installments. Kredivo is a subsidiary of FinAccel, a financial technology company based in Singapore, backed by investors such as Square Peg Capital and Jungle Ventures. Kredivo was launched in Indonesia in 2016, and it has since expanded to Vietnam and the Philippines.
Kredivo has an intuitive and user-friendly application that allows users to apply for loans, check loan status, and make payments. However, like with all digital services, users may occasionally encounter some issues that they’ll need to discuss with Kredivo’s customer support. In this regard, Kredivo has a dedicated call center that aims to provide prompt and reliable customer assistance to its users.
However, with the growing demand for Kredivo’s services, there has been an increase in the number of users trying to reach out to the call center. This has led to extended wait times and difficulties connecting with customer support on some occasions. Hence, we have put together this guide to assist you in reaching out to Kredivo’s call center quickly and efficiently.
Here are some of the topics we’ll cover in this article:
- What is Kredivo?
- Why do users need to contact Kredivo’s call center?
- What is No TLP Kredivo Call Center?
- What is the purpose of No TLP Kredivo Call Center?
- How can users reach out to Kredivo’s call center?
- What is the best time to contact Kredivo’s call center?
- What are some common issues users may face when contacting Kredivo’s call center?
- How does Kredivo handle user complaints?
- What should users prepare before contacting Kredivo’s call center?
- What alternative ways are available to contact Kredivo’s customer support?
- What are the FAQs related to No TLP Kredivo Call Center?
- How can users help Kredivo improve its call center services?
- Conclusion
- Closing Statement with Disclaimer
What is Kredivo?
Kredivo is a digital credit card and loan application that allows users to buy now and pay later. Kredivo enables users to make online purchases in installments, with flexible repayment terms ranging from 3 to 12 months. Kredivo claims to provide a quick and straightforward application process, with an approval rate of up to 90%. Kredivo’s services are available through its mobile application, which is accessible to Android and iOS users for free.
Why do users need to contact Kredivo’s call center?
Users may need to contact Kredivo’s call center for various reasons, such as:
- Technical issues with the application
- Inquiries about account status and payment
- Complaints and disputes
- Loan cancellation requests
- Identity verification and other security concerns
Hence, Kredivo’s call center is an essential aspect of its customer support services, as it aims to provide prompt and reliable assistance to users when they need it the most.
What is No TLP Kredivo Call Center?
No TLP Kredivo Call Center is Kredivo’s official customer support number, which users can call to get assistance for any issues they may have with Kredivo’s services. ‘No TLP’ stands for ‘Nomor Telepon’ or ‘Telephone Number’ in the Indonesian language.
What is the purpose of No TLP Kredivo Call Center?
The purpose of No TLP Kredivo Call Center is to provide users with a reliable means of contacting Kredivo’s customer support team. Kredivo’s call center aims to provide prompt assistance and resolutions to its users’ concerns, thus improving their experience using Kredivo’s services. By providing users with a dedicated customer support line, Kredivo demonstrates its commitment to providing quality services and customer satisfaction.
How can users reach out to Kredivo’s call center?
Users can reach out to Kredivo’s call center by calling the following number:
| No TLP Kredivo Call Center | 0804-100-9555 |
|---|
Users can also reach out to Kredivo’s customer support team via email at support@kredivo.com or through the ‘Help Center’ section in the mobile application.
What is the best time to contact Kredivo’s call center?
The best time to contact Kredivo’s call center is during its operating hours, which are from Monday to Sunday, 8:00 am to 11:00 pm (GMT+7). Users may experience longer waiting times if they call outside of Kredivo’s operating hours or during peak periods.
What are some common issues users may face when contacting Kredivo’s call center?
Users may experience some of the following issues when contacting Kredivo’s call center:
- Long waiting times
- Difficulty in connecting with customer support representatives
- Limited language support
- Recurring issues despite contacting customer support
These issues are not unique to Kredivo’s call center and may be encountered when dealing with other customer support lines. However, Kredivo’s call center aims to minimize such issues by providing a dedicated customer support team and using various communication channels.
How does Kredivo handle user complaints?
Kredivo has a dedicated team that handles user complaints and disputes. Users can contact Kredivo’s call center to file complaints, which will then be handled by the customer support team. Kredivo aims to resolve user complaints within seven working days, depending on the complexity of the issue. Users will be updated on the status of their complaints via their primary mobile phone number or email address.
What should users prepare before contacting Kredivo’s call center?
Users should prepare the following information before contacting Kredivo’s call center:
- Registered mobile phone number
- Registered email address
- User ID and loan details (if applicable)
- Details of the issue or inquiry
Having this information ready will help users receive prompt and efficient assistance from Kredivo’s customer support team.
What alternative ways are available to contact Kredivo’s customer support?
Aside from calling Kredivo’s No TLP Call Center and emailing support@kredivo.com, users can also contact Kredivo’s support team through the following channels:
- Help Center in the mobile application
- Social media (Facebook, Instagram, Twitter)
- Live Chat on the Kredivo website
Kredivo’s customer support team aims to provide multiple communication channels to cater to users’ preferences and needs, ensuring that their concerns are promptly addressed.
FAQs
1. How do I contact Kredivo’s call center?
You can contact Kredivo’s call center by calling 0804-100-9555.
2. What are Kredivo’s operating hours?
Kredivo’s call center operates from Monday to Sunday, 8:00 am to 11:00 pm (GMT+7).
3. What information should I prepare before contacting Kredivo’s call center?
You should prepare your registered mobile phone number, email address, user ID, loan details (if applicable), and details of the issue or inquiry.
4. How does Kredivo handle user complaints?
Kredivo has a dedicated team that handles user complaints and disputes. Users can contact Kredivo’s call center to file complaints, which will then be handled by the customer support team. Kredivo aims to resolve user complaints within seven working days, depending on the complexity of the issue.
5. What are the alternative ways to contact Kredivo’s customer support?
Aside from calling Kredivo’s No TLP Call Center and emailing support@kredivo.com, users can also contact Kredivo’s support team through the Help Center in the mobile application, social media (Facebook, Instagram, Twitter), and Live Chat on the Kredivo website.
6. What language support does Kredivo provide for its call center?
Kredivo’s call center provides support in the Indonesian and English languages.
7. How can users help Kredivo improve its call center services?
Users can help Kredivo improve its call center services by providing feedback and suggestions through the customer support channels. By giving constructive feedback, users can help Kredivo identify areas for improvement and enhance its customer support services to better cater to users’ needs.
8. Why am I experiencing long waiting times when calling Kredivo’s call center?
Users may experience long waiting times when calling Kredivo’s call center due to the high volume of users trying to reach out to customer support. Kredivo aims to minimize waiting times by providing multiple communication channels and increasing the number of customer support representatives. Users can also try contacting Kredivo’s support team through other channels, such as email or social media.
9. How can I cancel my loan application with Kredivo?
You can cancel your loan application by contacting Kredivo’s customer support team through the Help Center in the mobile application, social media, or Live Chat on the Kredivo website. Alternatively, you can call Kredivo’s call center at 0804-100-9555 to submit a cancellation request.
10. What are the repayment terms for Kredivo’s loans?
The repayment terms for Kredivo’s loans range from 3 to 12 months, depending on the type of loan and the user’s creditworthiness. Users can check their loan details and repayment schedule in the mobile application or by contacting Kredivo’s customer support team.
11. Can I request a loan extension with Kredivo?
Yes, users can request a loan extension by contacting Kredivo’s customer support team. Loan extension requests are subject to approval and may incur additional fees or interest.
12. How can I change my registered mobile phone number with Kredivo?
Users can change their registered mobile phone number by contacting Kredivo’s customer support team through the Help Center in the mobile application, social media, or Live Chat on the Kredivo website. Alternatively, users can call Kredivo’s call center at 0804-100-9555 to submit a request for a mobile phone number change.
13. Does Kredivo charge any fees for using its call center services?
No, Kredivo does not charge any fees for using its call center services. Contacting Kredivo’s call center is free of charge for all users.
Conclusion
In conclusion, Kredivo’s call center is an essential aspect of its customer support services, providing users with a reliable means of reaching out to its customer support team. While users may occasionally encounter some issues when contacting Kredivo’s call center, Kredivo aims to provide prompt and efficient assistance to its users to ensure their satisfaction with its services. By following the guidelines and tips provided in this article, users can maximize their experience when contacting Kredivo’s call center.
Closing Statement with Disclaimer
Thank you for reading our guide on No TLP Kredivo Call Center. While we have made every effort to ensure the accuracy and completeness of the information provided in this article, we cannot guarantee that the information is accurate or up to date at all times. We encourage readers to double-check the information provided in this article with Kredivo’s official website or customer support channels. Additionally, while we strive to provide reliable information, we disclaim any liability for any loss or damage arising from the use of this article or the information provided herein. By using this article, you agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of this article or reliance on the information provided herein.