Introduction
Welcome, job seekers! Are you looking for a stable career in the call center industry? Look no further than Memphis Light, Gas and Water (MLGW), the largest three-service public utility in the United States. With a workforce of more than 2,500 employees, MLGW is an industry leader in customer service, innovation, and technology. In this article, we’ll dive into the details of MLGW jobs in the call center department, exploring everything from job requirements to salary expectations. 📞💼
What is MLGW?
First and foremost, let’s establish what MLGW is. Based in Memphis, Tennessee, MLGW is a public utility company that provides electric, gas, and water services to the city and parts of Shelby County. With a customer base of over 429,000 and a service area of over 300 square miles, MLGW is committed to improving the lives of its customers through reliable and affordable service. 💡💧🔥
Why Choose a Career in MLGW Call Center?
Working in a call center can often be seen as a thankless job, but at MLGW, it’s so much more than that. As a representative of the company, you have the unique opportunity to make a positive impact on customers’ lives every day. Whether it’s providing support during a power outage or answering billing questions, you are the face of the company to the customer. Not to mention, MLGW offers a competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and retirement benefits. 💰👥🏥
MLGW Call Center Job Requirements
| Position | Requirements |
|---|---|
| Customer Service Representative | High school diploma or equivalent, 1 year of customer service or call center experience, good communication skills, computer proficiency |
| Call Center Supervisor | Bachelor’s degree in business, 3 years of call center management experience, strong leadership skills, excellent communication skills, proficiency in Microsoft Office |
| Quality Assurance Analyst | Bachelor’s degree in business, 3 years of call center experience, excellent analytical and problem-solving skills, proficiency in Microsoft Office and call center software |
Jobs Available in MLGW Call Center
MLGW offers a variety of positions in their call center department, including customer service representatives, call center supervisors, and quality assurance analysts. Below is a breakdown of each role’s job responsibilities and salary expectations. 💼📈
Customer Service Representative
As a customer service representative at MLGW, your primary responsibility is to provide top-notch customer service to clients. Your daily tasks may include answering calls, responding to emails, and assisting customers with billing and account issues. According to Indeed, the average salary for a customer service representative at MLGW is $13.60 per hour. 📞💻
Call Center Supervisor
If you have previous call center management experience, you may want to consider applying for a call center supervisor position at MLGW. A supervisor is responsible for overseeing the customer service team, ensuring that they meet performance goals, coaching and mentoring team members, and handling escalated customer issues. According to Glassdoor, the average salary for a call center supervisor is $52,000 per year. 📈🧑💼
Quality Assurance Analyst
If you have a background in analytical thinking and problem-solving, you may be interested in becoming a quality assurance analyst at MLGW. As a QA analyst, your primary responsibility is to monitor call center performance, detect and report quality and customer service issues, and develop and implement solutions to improve customer satisfaction. According to Glassdoor, the average salary for a quality assurance analyst is $47,000 per year. 🧑💻📉
FAQs
What is the hiring process for MLGW Call Center jobs?
The MLGW hiring process typically involves submitting an application online, taking an assessment test, and participating in a phone interview. If selected, you will be invited for an in-person interview with a hiring manager.
What kind of training is provided for MLGW Call Center employees?
MLGW provides comprehensive training for call center employees, including customer service, technical support, and software training.
What kind of benefits does MLGW offer to call center employees?
MLGW offers a competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and retirement benefits.
What are the working hours for MLGW Call Center employees?
MLGW call center employees work hours may vary, but typically follow a 40-hour work week schedule. Overtime may be required during peak seasons or in times of emergency.
Is there room for advancement within the MLGW Call Center department?
Yes, MLGW offers opportunities for career growth and development within the call center department, including leadership and management roles.
What is the dress code for MLGW Call Center employees?
The dress code for MLGW call center employees is business casual.
What kind of skills are required to be successful in an MLGW call center job?
The most important skills for success in an MLGW call center job include excellent communication skills, problem-solving skills, patience, and a strong work ethic.
How much experience do I need to work at MLGW Call Center?
The amount of experience required for a call center job at MLGW may vary depending on the position. Generally, customer service representatives are required to have at least one year of customer service or call center experience.
How do I apply for a job at MLGW Call Center?
To apply for a job at MLGW Call Center, you can visit the MLGW Careers website and submit an online application.
What is the average salary for MLGW Call Center employees?
The average salary for MLGW Call Center employees varies depending on the job title and experience level. Customer service representatives earn an average of $13.60 per hour, while call center supervisors earn an average of $52,000 per year, and quality assurance analysts earn an average of $47,000 per year.
What kind of performance goals are set for MLGW Call Center employees?
Performance goals for MLGW call center employees may vary depending on the position, but generally focus on metrics such as customer satisfaction, call handling time, and first call resolution.
What is the work environment like at MLGW Call Center?
The MLGW call center environment is fast-paced and dynamic, with a focus on providing excellent customer service. Employees work in a team-oriented environment and receive ongoing training and support.
What kind of support does MLGW provide to Call Center employees?
MLGW provides comprehensive support to call center employees, including ongoing training and development, employee assistance programs, and access to leadership and professional development opportunities.
How does MLGW ensure high-quality customer service in its call center?
MLGW places a strong emphasis on customer service and implements processes and training programs to ensure that all its employees provide high-quality service to customers. The company also regularly solicits feedback from customers to identify areas for improvement.
Conclusion
Working in the MLGW call center department can be a rewarding and lucrative career choice. With a variety of positions available and a competitive benefits package, employees have the opportunity to build a stable and fulfilling career. If you’re interested in applying for a job at MLGW, head to their Careers website today. 📞💼🧑💻
Disclaimer:
This article is for informational purposes only. The information contained herein does not constitute professional advice, and should not be relied upon as such. The author, publisher, and MLGW shall have no liability or responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this article.