Welcome to our journal article discussing the Manulife Surabaya Call Center! This article is intended to provide you with all the information you need to know about this company’s call center operations in Surabaya. We will cover everything from the history of the company to their services and how to contact them. So, if you’re interested in Manulife Surabaya, grab a cup of coffee and let’s dive in!
The History of Manulife Surabaya
Manulife Surabaya is a subsidiary of Manulife, a Canadian-based financial services company that was founded in 1887. Today, Manulife operates in several countries around the world, including Indonesia, where it has been serving customers since 1985.
The Surabaya branch of Manulife was established in 2003 and has since become one of the company’s primary call center locations in Southeast Asia. The Surabaya call center provides support to Manulife customers in Indonesia, Malaysia, and Singapore, offering a range of services from policy information to claims management.
Over the years, Manulife Surabaya has received numerous awards for its exceptional customer service and commitment to innovation. In 2020, the company was named the Best Life Insurance Company in Indonesia by the prestigious Global Banking & Finance Awards.
Services Offered by Manulife Surabaya Call Center
Manulife Surabaya Call Center provides a wide range of services to its customers. Some of the key services offered by the company include:
| Services | Description |
|---|---|
| Policy Information | Customers can obtain information about their policy, including coverage, payments, and benefits. |
| Claims Management | Customers can file claims, track claims status, and receive assistance with claims processing. |
| Product Information | Customers can learn about Manulife’s various products, including life insurance, health insurance, and retirement plans. |
| Customer Service | The call center provides general customer service support, including answering questions and addressing concerns. |
Manulife Surabaya also offers support in several languages, including Indonesian, English, and Mandarin, making it accessible to a wider range of customers.
How to Contact Manulife Surabaya Call Center
There are several ways to contact Manulife Surabaya Call Center, including:
Phone:
You can reach Manulife Surabaya Call Center by calling +62 31 99188888. The call center is open from Monday to Friday, 8 AM to 8 PM, and on Saturday, 8 AM to 1 PM.
Email:
You can also send an email to mycare@manulife.com for any inquiries or concerns. Manulife Surabaya will respond to your email within 24 hours.
Live Chat:
Manulife Surabaya also offers a live chat feature on their website. Simply visit their website and click on the “Live Chat” button to speak with a customer service representative.
FAQs
1. What is Manulife Surabaya?
Manulife Surabaya is a call center location that provides support to Manulife customers in Indonesia, Malaysia, and Singapore.
2. What services does Manulife Surabaya offer?
Manulife Surabaya offers a range of services, including policy information, claims management, product information, and customer service.
3. What are Manulife Surabaya’s operating hours?
The call center is open from Monday to Friday, 8 AM to 8 PM, and on Saturday, 8 AM to 1 PM.
4. What languages does Manulife Surabaya support?
Manulife Surabaya provides support in Indonesian, English, and Mandarin.
5. How can I contact Manulife Surabaya?
You can contact Manulife Surabaya via phone, email, or live chat. Visit their website for more information.
6. What awards has Manulife Surabaya received?
Manulife Surabaya has received several awards for its customer service and innovation, including the Best Life Insurance Company in Indonesia from the Global Banking & Finance Awards.
7. How long has Manulife been operating in Indonesia?
Manulife has been operating in Indonesia since 1985.
8. Does Manulife Surabaya offer health insurance?
Yes, Manulife Surabaya offers health insurance as part of its product offerings.
9. Can I file a claim with Manulife Surabaya?
Yes, you can file a claim with Manulife Surabaya call center. Contact them for more information on the claims process.
10. Is there a fee for calling Manulife Surabaya?
No, calling the Manulife Surabaya call center is free of charge.
11. What is the best time to contact Manulife Surabaya?
The best time to contact Manulife Surabaya is during their operating hours, from Monday to Friday, 8 AM to 8 PM, and on Saturday, 8 AM to 1 PM.
12. Does Manulife Surabaya have a mobile app?
Yes, Manulife Surabaya has a mobile app that customers can download to manage their policies and claims.
13. How long does it take for Manulife Surabaya to respond to an email?
Manulife Surabaya will respond to your email within 24 hours.
Conclusion
Thank you for reading our article on Manulife Surabaya Call Center. We hope that you found this information helpful and informative. If you’re a Manulife customer in Southeast Asia, the Surabaya call center is a great resource for policy information, claims management, and customer service. Don’t hesitate to contact them if you need assistance.
If you have any questions or comments about this article, please feel free to reach out to us. We always appreciate feedback from our readers!
Now that you know all about Manulife Surabaya, it’s time to take action. If you’re a Manulife customer, reach out to the call center for help with your policy or claim. And if you’re not yet a customer, consider exploring Manulife’s products and services. With a reputation for exceptional customer service and innovation, Manulife may be the right choice for your financial needs.
Disclaimer
The information provided in this article is for informational purposes only. It is not intended to be a substitute for professional advice or guidance. Manulife Surabaya reserves the right to change its services and policies at any time without notice. Please contact Manulife Surabaya directly for the most up-to-date information.