Introduction
Welcome to the era where banking has become more accessible to anyone. Mandiri Surabaya is one of the most well-known banks in Indonesia that offers excellent services. The Mandiri Surabaya call center is one of the best ways to get in touch with the bank and enjoy their services. With the help of their highly trained customer service team, you can quickly resolve your queries, complaints, or any other issues that you might have. As a customer, it is essential to know how to access the call center and get the best banking services. In this article, we will provide you with all the necessary information about the Mandiri Surabaya call center.
What is Mandiri Surabaya?
Mandiri Surabaya is a well-known bank in Indonesia. It was established in 1999 and is the largest bank in the country, with more than 2000 branches and offices. It offers various banking services, including personal banking, business banking, and corporate banking. The bank is committed to providing the best financial services to its customers.
What is a Call Center?
A call center, also known as a customer care center, is a centralized office used for receiving and transmitting a large volume of telephone calls. In the banking industry, call centers are used to provide customers with assistance, including answering queries, resolving complaints, and providing information. Mandiri Surabaya call center is one of the best ways to get in touch with the bank for any assistance you need.
How to Contact Mandiri Surabaya Call Center?
You can contact the Mandiri Surabaya call center using various channels, including:
| Channel | Contact Details |
| Phone Call | +6231 455 9000 |
| customerservice@bankmandiri.co.id | |
| +62811 1333 888 |
Benefits of Using the Mandiri Surabaya Call Center
There are several benefits you can enjoy by using the Mandiri Surabaya call center, including:
- 24/7 availability: The call center is available 24 hours a day, seven days a week, making it easy for you to access banking services whenever you need them.
- Quick resolution of issues: The highly trained customer service team provides quick resolution of any queries or complaints you might have.
- Access to account information: Call center agents can provide you with all the necessary information about your account, including balance, transaction history, and interest rates.
- Efficient service: You can save time by using the call center instead of visiting a branch.
Frequently Asked Questions
1. What is the minimum balance required to open a Mandiri Surabaya account?
The minimum balance required to open a Mandiri Surabaya account depends on the type of account you choose. You can visit the Mandiri Surabaya website or contact the call center for more information.
2. How do I know my account balance?
You can check your account balance by logging into your account online, using the mobile app, visiting an ATM, or contacting the Mandiri Surabaya call center.
3. How do I report a lost or stolen card?
If your card is lost or stolen, you can contact the Mandiri Surabaya call center immediately. The customer service team will cancel your card and issue a new one.
4. Can I pay my bills through the call center?
Yes, you can pay your bills by contacting the Mandiri Surabaya call center. The customer service team will guide you through the process.
5. How do I change my account information?
You can change your account information by visiting a Mandiri Surabaya branch, using the mobile app, or contacting the call center.
6. Can I apply for a loan through the call center?
Yes, you can apply for a loan by contacting the Mandiri Surabaya call center. The customer service team will guide you through the process.
7. How long does it take to get a response from the call center?
The response time from the call center depends on the volume of calls. However, the customer service team strives to provide a quick response time to all customers.
8. How do I open an account with Mandiri Surabaya?
You can open an account by visiting a Mandiri Surabaya branch or by contacting the call center. The customer service team will guide you through the process.
9. Can I apply for a credit card through the call center?
Yes, you can apply for a credit card by contacting the Mandiri Surabaya call center. The customer service team will guide you through the process.
10. How do I activate my online banking account?
You can activate your online banking account by visiting a Mandiri Surabaya branch, using the mobile app, or by contacting the call center.
11. Can I change my PIN through the call center?
Yes, you can change your PIN by contacting the Mandiri Surabaya call center. The customer service team will guide you through the process.
12. How do I request a new checkbook?
You can request a new checkbook by visiting a Mandiri Surabaya branch, using the mobile app, or by contacting the call center.
13. How do I make a complaint?
If you have a complaint, you can contact the Mandiri Surabaya call center. The customer service team will try to resolve your issue as quickly as possible.
Conclusion
Now that you have all the necessary information about the Mandiri Surabaya call center, it’s time to enjoy the benefits of banking services. The call center is the best way to get in touch with the bank and enjoy efficient and quick services. Whether you have a query or complaint, the customer service team is always ready to assist you. So, don’t hesitate to contact the Mandiri Surabaya call center today.
Closing Statement with Disclaimer
The information shared in this article is for informational purposes only. The author and publisher are not responsible for any accuracy or completeness of the information shared. It is advised to contact the Mandiri Surabaya call center or visit their website for updated and accurate information.