Introduction
Welcome to our comprehensive guide on Mandala Air Indonesia call center. Are you planning to book a flight or need information about a scheduled flight? Look no further than Mandala Air Indonesia call center. We understand the frustration of navigating through airline websites or waiting on hold for long periods. With our call center, you can get your booking done in minutes and have all necessary information at your fingertips.
At Mandala Air Indonesia, our commitment to customer satisfaction is unparalleled. We have designed our call center to be user-friendly and convenient for our customers. In this article, we will provide you with all the necessary information about Mandala Air Indonesia call center, from how to contact us to our services and much more. So, sit back, relax, and let’s dive in!
About Mandala Air Indonesia
History
Mandala Air Indonesia is an Indonesian low-cost airline owned by Tiger Air Group. The airline was founded in 1969 and restarted operations in 2012 after a brief hiatus. Mandala Air Indonesia is headquartered in Jakarta and operates flights to more than 20 destinations across Indonesia, Malaysia, and Singapore.
Services
At Mandala Air Indonesia, we offer a range of services tailored to meet our customers’ needs. From booking flights to adding additional baggage allowance, our options ensure your travel experience is smooth and comfortable. Our services include:
| Service | Description |
|---|---|
| Booking Flights | Book your flight with ease through our call center. |
| Baggage Allowance | Add additional baggage allowance for your travel needs. |
| Special Assistance | We provide special assistance to passengers with disabilities or special needs. |
| Flight Information | Get real-time information about scheduled flights. |
Contacting Mandala Air Indonesia Call Center
Methods of Contact
At Mandala Air Indonesia, we offer several ways to contact our call center, so you can choose the most convenient method for you:
- By Phone: Call our customer service number at +622129870555.
- By Email: Send us an email at customercare@mandalaair.com.
- By Chat: Chat with our customer service representatives on our website.
Operating Hours
Our call center is open daily from 6:00 AM to 10:00 PM (GMT+7), including public holidays.
Language Support
At Mandala Air Indonesia, we offer customer service in both Bahasa Indonesia and English.
FAQs
1. How can I book a flight through Mandala Air Indonesia call center?
You can book a flight by calling our customer service number, emailing, or chatting with us on our website.
2. How can I add additional baggage allowance for my flight?
You can add additional baggage allowance by calling our customer service number or emailing us.
3. Does Mandala Air Indonesia provide special assistance to passengers with disabilities?
Yes, we provide special assistance to passengers with disabilities or special needs. Please inform us when booking your flight.
4. How do I know the real-time information about the scheduled flight?
You can get real-time information about scheduled flights by calling our customer service number or checking our website.
5. What are the operating hours of Mandala Air Indonesia call center?
Our call center is open daily from 6:00 AM to 10:00 PM (GMT+7), including public holidays.
6. In which languages does Mandala Air Indonesia offer customer service?
We offer customer service in both Bahasa Indonesia and English.
7. What are the payment methods accepted by Mandala Air Indonesia?
We accept payments through credit cards, e-wallets, bank transfers, and other online payment options.
8. How can I cancel my flight?
You can cancel your flight by calling our customer service number or emailing us. Please refer to our cancellation policy for details.
9. What is the baggage allowance for Mandala Air Indonesia flights?
The baggage allowance for Mandala Air Indonesia flights depends on the ticket type and route. Please refer to our website for detailed information.
10. What are the destinations served by Mandala Air Indonesia?
Mandala Air Indonesia operates flights to more than 20 destinations across Indonesia, Malaysia, and Singapore. Please refer to our website for details.
11. Can I change my flight details after booking?
Yes, you can change your flight details by calling our customer service number or emailing us. Please refer to our change policy for details.
12. Does Mandala Air Indonesia offer in-flight meals?
Yes, we offer in-flight meals for purchase on all flights.
13. What is the check-in policy for Mandala Air Indonesia flights?
The check-in policy for Mandala Air Indonesia flights is 120 minutes before departure for domestic flights and 180 minutes before departure for international flights.
Conclusion
At Mandala Air Indonesia, we understand the importance of providing our customers with high-quality services. We strive to make your travel experience smooth and enjoyable, and our call center is an integral part of that mission. By providing various means of contact, we ensure that our customers can reach us whenever they need to.
We hope that this guide on Mandala Air Indonesia call center has provided you with all the necessary information. Don’t hesitate to contact us for any further queries or booking needs. We look forward to connecting you to your destination!
Disclaimer
The information provided in this article is correct at the time of writing, but is subject to change without notice. Please refer to Mandala Air Indonesia’s official website for the latest information. This article is for informational purposes only and should not be considered as professional advice. Mandala Air Indonesia is not responsible for any losses or damages resulting from the use of this information.