Providing High-Quality Services and Unmatched Travel Experience
Greetings, dear readers! It’s no secret that traveling has become an essential part of human life, and Lufthansa Romania has been helping people around the world have exceptional travel experiences. In this article, we’ll be taking a comprehensive look at Lufthansa Romania Call Center, and how it delivers the best in class customer service to its clients.
Introduction
Founded in 1953, Lufthansa Romania is a subsidiary of Lufthansa Group, a world-renowned aviation company headquartered in Frankfurt, Germany. For over 68 years, Lufthansa Romania has been providing high-quality air travel services to its customers. Its main hub is located in Henri Coanda International Airport in Bucharest, Romania, and it serves over 400 destinations worldwide.
One of the unique features of Lufthansa Romania is its customer support system. The Lufthansa Romania Call Center is an excellent platform for customers to get information about flights, reservations, cancellations, and other services. It’s a place where customers can get quick and efficient support to all their inquiries.
What Is Lufthansa Romania Call Center?
The Lufthansa Romania Call Center is a team of dedicated professionals who help customers by providing quick and efficient support for all their inquiries. The call center operates 24 hours a day, seven days a week, which ensures that customers can get assistance whenever they need it. The call center employs over 150 people, and each team member is highly trained to provide customers with the best support possible.
The Benefits of Using Lufthansa Romania Call Center
Customers who have used the Lufthansa Romania Call Center have had the best customer service experience because:
- There are no long waiting times. The call center agents attend to customers’ inquiries as quickly as possible.
- The call center team is highly trained to handle all types of inquiries and provide customers with the best solutions.
- Customers have the option to communicate with the call center agents in multiple languages.
- The call center operates 24 hours a day, seven days a week, which ensures that customers can access support at any time.
- The Lufthansa Romania Call Center provides its services at no cost to the customer.
Services Offered by Lufthansa Romania Call Center
The Lufthansa Romania Call Center provides a wide range of services, including:
- Flight reservations and booking.
- Flight cancellations and rebooking.
- Baggage inquiries and claims.
- Flight schedule information.
- Mileage and award program inquiries.
- Special services for special needs passengers.
Important Contact Information
If you’re a Lufthansa Romania customer looking for assistance, here is the contact information you need:
| Contact Information | Phone Number | Email Address |
|---|---|---|
| Reservations and Booking | +40 21 204 64 64 | reservations@lufthansa.ro |
| Baggage Inquiries and Claims | +40 21 204 64 64 | baggage@lufthansa.ro |
| Mileage and Award Program Inquiries | +49 69 86 799 799 | miles-and-more@lufthansa.com |
| Special Services for Special Needs Passengers | +40 21 204 64 64 | specialservices@lufthansa.ro |
Frequently Asked Questions (FAQs)
1. What is the Lufthansa Romania Call Center?
The Lufthansa Romania Call Center is a team of dedicated professionals who provide quick and efficient support for all types of inquiries made by Lufthansa Romania customers.
2. What are the working hours of the Lufthansa Romania Call Center?
The call center is open 24 hours a day, seven days a week, which ensures that customers can access support at any time.
3. What services are provided by Lufthansa Romania Call Center?
The call center provides services such as flight reservations, cancellations, baggage inquiries, and claims, flight schedule information, and special services for special needs passengers.
4. How can I contact the Lufthansa Romania Call Center?
You can contact them by dialing +40 21 204 64 64, or by sending an email to one of their email addresses, depending on your inquiry.
5. Is there a fee to use the Lufthansa Romania Call Center service?
No, there isn’t any fee to use the Lufthansa Romania Call Center service. It’s free for customers.
6. How long do I have to wait on hold to speak to an agent?
The Lufthansa Romania Call Center aims to attend to customers’ inquiries as quickly as possible. There are usually no long waiting times.
7. Can I communicate with the call center agents in multiple languages?
Yes, you can. The call center agents can speak multiple languages to cater to a more diverse clientele.
8. Can I cancel my flight through the Lufthansa Romania Call Center?
Yes, you can. The call center agents will help you cancel your flight and provide you with all necessary information regarding the process.
9. How can I check the status of my flight?
You can check the status of your flight by visiting the Lufthansa Romania website or contacting the Lufthansa Romania Call Center.
10. Can I book a flight through the Lufthansa Romania Call Center?
Yes, you can. The call center agents will help you book your flight and provide you with all necessary information regarding the process.
11. I lost my baggage on a Lufthansa Romania flight. What should I do?
You should contact the Lufthansa Romania Call Center as quickly as possible and provide them with all necessary information to start the baggage recovery process.
12. How can I claim my baggage?
You can claim your baggage by contacting the Lufthansa Romania Call Center and following their instructions.
13. Can I collect bonus points on Lufthansa Romania flights?
Yes, you can. Lufthansa Romania is part of Miles & More, a loyalty program that enables customers to collect points and earn benefits.
Conclusion
In conclusion, Lufthansa Romania Call Center is an excellent customer support platform that provides high-quality services to its clients. The 24-hour availability, highly trained team members, and multiple language support make it stand out from its competitors. If you’re a Lufthansa Romania customer, don’t hesitate to contact the Lufthansa Romania Call Center whenever you need assistance.
Thank you for reading this article. We hope it has been informative and helpful. Safe travels!
Disclaimer
The information provided in this article is for educational and informational purposes only. It’s not intended to be a substitute for professional advice or recommendations. Please consult with a qualified professional for any questions or concerns you may have.