Welcome to the Ultimate Resource for Call Centers in Pune. Here’s Everything You Need to Know
Attention business owners! Are you looking to enhance your customer service experience and boost your sales? A call center could be the answer to all your needs. And, Pune is the ultimate destination for top-notch call centers.
With its rich blend of talent, infrastructure, and technology, Pune has become a hub for premium call centers. However, with so many options out there, it can be tough to find the perfect one for your business.
This is where our comprehensive list of call centers in Pune comes in handy. We’ve researched and compiled all the essential information you need to make an informed decision. From the best service providers to their pricing, location, and more, our list has got you covered.
In this article, we’ll take you through everything you need to know about the call center industry in Pune. We’ll also explain why Pune is the ideal location for your business to outsource your customer care services. So, let’s dive right in!
The Benefits of Outsourcing Your Customer Care Services to Pune Call Centers
Outsourcing your customer care services to Pune call centers can offer numerous benefits, including:
| BENEFITS | DESCRIPTION |
|---|---|
| Cost-Effective | Pune is known for its affordable labor costs, making call center services here reasonably-priced. |
| Skilled Workforce | The city has an abundant supply of skilled professionals trained in various customer service tasks. |
| Quality Services | The quality of services at Pune call centers is top-notch, with a focus on customer satisfaction. |
| 24/7 Availability | Pune call centers provide round-the-clock support to cater to customers worldwide, irrespective of time zones. |
| State-of-the-Art Technology | Pune call centers are well-equipped with the latest technology and infrastructure to provide seamless services. |
Why Choose Pune for Outsourcing Your Call Center Services?
Pune is a city that offers a unique blend of traditional values and modern amenities that make it an ideal destination for outsourcing customer care services. Here’s why:
1. Pune’s Vast Talent Pool
Pune is home to some of the best universities and institutes in the country, offering a vast pool of skilled professionals. With over 5,000 BPO companies and a workforce of over 250,000 professionals, Pune’s talent pool is unmatched.
2. World-Class Infrastructure
Pune has transformed from a traditional city to a modern metropolis, with world-class infrastructure facilities. Its airports, transportation systems, and communication networks are state-of-the-art and can cater to any business’s needs.
3. Cost-Effective Solutions
Pune offers cost-effective solutions for businesses that are looking to outsource their customer care services. With its affordable labor costs and reasonable pricing, businesses can operate an efficient customer service operation without breaking the bank.
4. Excellent English Proficiency
Pune has a large English-speaking population, making it an ideal location for call centers. Its skilled workforce is well-versed in English, making communication with international clients seamless.
5. Proximity to Major Markets
Located in the heart of India, Pune offers proximity to major markets such as Mumbai and Bangalore. Businesses can easily access these markets and expand their customer base without additional infrastructure or resources.
6. Robust Legal Framework
Pune has a robust legal framework that supports businesses and investors. The government has taken many steps to promote the city as an investment destination, with ease of doing business being a top priority.
7. High-Quality of Life
Pune has a high-quality of life, with a perfect blend of nature and technology. The city’s pleasant weather, green surroundings, and cosmopolitan culture make it an ideal destination for professionals to work and live.
The Top 15 Call Centers in Pune: Our List
Here’s our pick for the top 15 call centers in Pune:
1. Wipro BPO
A global leader in BPO services, Wipro BPO has a significant presence in Pune. It provides end-to-end services, including customer care, technical support, and back-office operations.
2. Infosys BPM
Infosys BPM is a well-known provider of customer-centric services, including voice, non-voice, and technical support. With a robust infrastructure and highly skilled workforce, Infosys BPM is a top choice for businesses.
3. Tata Business Support Services
Tata BSS is a highly-respected name in the BPO sector, offering a wide range of services such as voice, non-voice, and back-office operations. Its Pune call center provides excellent support services to businesses of all sizes.
4. IBM Daksh
IBM Daksh is a leading provider of technical support and customer care services. The company has a large facility in Pune that provides round-the-clock support to clients worldwide.
5. Tech Mahindra
Tech Mahindra is a renowned name in the BPO industry, known for its top-quality customer support services. Its Pune call center is well-equipped with the latest tools and technologies to deliver seamless services to clients.
6. Concentrix
Concentrix is a popular BPO service provider with a presence in Pune. It offers a range of services such as customer care, technical support, and back-office operations to clients worldwide.
7. EXL Service
EXL Service is a renowned name in the BPO industry, known for its high-quality services. Its Pune facility provides end-to-end services, including voice, non-voice, and back-office operations, to clients worldwide.
8. HGS
HGS is a global leader in BPO services, with a significant presence in Pune. Its Pune facility provides a wide range of services, including technical support, customer care, and back-office operations.
9. Serco Global Services
Serco Global Services is a leading provider of customer support and technical services. Its Pune call center is equipped with the latest technology and provides top-quality services to clients worldwide.
10. Firstsource Solutions
Firstsource Solutions is a well-known name in the BPO industry, offering end-to-end services to businesses. Its Pune facility provides customer care, back-office, and technical support services to clients worldwide.
11. Syntel
Syntel is a global provider of IT services and solutions, including BPO services. Its Pune facility provides round-the-clock technical support, customer care, and back-office operations.
12. Sutherland Global Services
Sutherland Global Services is a leading provider of business process and technology management services. Its Pune facility provides end-to-end solutions, including voice, non-voice, and back-office operations.
13. Capita India
Capita India is a well-known name in the BPO industry, providing end-to-end services to businesses. Its Pune facility provides top-quality voice and non-voice services to clients worldwide.
14. Mphasis
Mphasis is a leading provider of IT services and solutions, including BPO services. Its Pune facility provides top-quality technical support and back-office services to clients worldwide.
15. Hinduja Global Solutions
Hinduja Global Solutions is a leading provider of BPO services, with a significant presence in Pune. Its Pune facility provides end-to-end services, including customer care, technical support, and back-office operations.
Frequently Asked Questions (FAQs)
1. What are the types of call center services available in Pune?
Pune offers a wide range of call center services, including voice-based customer support, chat support, email support, technical support, and back-office services.
2. What are the benefits of outsourcing call center services to Pune?
Outsourcing call center services to Pune can offer numerous benefits, including cost-effective solutions, skilled workforce, quality services, 24/7 availability, and state-of-the-art technology.
3. Which is the best call center in Pune?
There is no one-size-fits-all answer to this question as it depends on your business needs. However, some of the top call centers in Pune include Wipro BPO, Infosys BPM, Tata BSS, and IBM Daksh.
4. What is the cost of call center services in Pune?
The cost of call center services in Pune varies depending on the service you require, the size of your business, and the call center’s location. However, Pune call centers are known for their affordable pricing compared to other metros in India and overseas.
5. How do I choose the right call center for my business in Pune?
The right call center depends on your business needs. You can start by researching and shortlisting call centers based on their services, expertise, pricing, and location. You should also read reviews and testimonials and contact the shortlisted call centers to discuss your requirements.
6. What is the infrastructure like at Pune call centers?
Pune call centers are equipped with state-of-the-art technology and infrastructure facilities. They have high-speed internet connectivity, CRM tools, and other advanced software to provide seamless services to clients.
7. Can I outsource my call center services to a Pune call center if I am based in another country?
Yes, you can outsource your call center services to a Pune-based call center irrespective of your location. Pune call centers can provide 24/7 support to clients worldwide, irrespective of time zones.
8. How many call centers are there in Pune?
There are over 5,000 BPO companies in Pune, offering a wide range of services to clients worldwide.
9. How many people are employed in call centers in Pune?
Pune’s call center industry employs over 250,000 professionals, making it one of the largest employment generators in the city.
10. Are there any language barriers while outsourcing call center services to Pune?
No, language barriers are not an issue while outsourcing call center services to Pune. The city has a large English-speaking population, making communication with international clients seamless.
11. What is the average response time for Pune call centers?
The response time for Pune call centers varies depending on the service provider, the complexity of the task, and the client’s location. However, most Pune call centers offer quick response times and provide 24/7 support.
12. How do I get started with outsourcing my call center services to a Pune call center?
You can start by researching and shortlisting call centers in Pune based on your business needs. You can then contact the shortlisted call centers, discuss your requirements and expectations, and sign a service agreement that meets your needs.
13. How long does it take for a new call center setup in Pune?
The setup time for a new call center in Pune depends on various factors such as the size of the facility, technical infrastructure requirements, and approvals from the government. However, most Pune call centers can set up a new facility within a few weeks to a few months based on the complexity of the task.
Conclusion: Choose Pune Call Centers for Top-Quality Customer Support
Choosing the right call center can be a game-changer for your business, and Pune has the best of the best. From cost-effective solutions to skilled workforce, quality services, and state-of-the-art technology, Pune call centers tick all the boxes.
Our list of the top 15 call centers in Pune can help you make an informed decision and choose the right call center for your business. So, review the list and get started with outsourcing your customer care services to a top-quality Pune call center today.
Act Now and Enhance Your Business with Pune Call Centers
Don’t wait any longer to get started with outsourcing your customer care services to Pune call centers. Act now and experience the difference it can make to your business. Take advantage of Pune’s skilled workforce, cost-effective solutions, and state-of-the-art infrastructure and boost your sales and customer satisfaction today!
Disclaimer
The information provided in this article is for general informational purposes only. We have made all efforts to ensure the accuracy of the information, but we do not guarantee its completeness or accuracy. Users are encouraged to conduct their own research and seek professional advice before making any decisions or investments based on this article.