Introduction
Welcome to our complete guide on Lion Surabaya Call Center. If you’re planning to travel with Lion Air and you have queries, then the Lion Surabaya Call Center is the best place to seek help from. Are you looking for accurate information about the Lion Surabaya Call Center? Look no further! We have put together a comprehensive guide that contains everything you need to know about the Lion Surabaya Call Center, from services offered to how to contact them.
So, whether you have questions about flight schedules or need to make a reservation, we have got you covered. Read on to learn more about the Lion Surabaya Call Center and how they can make your experience with Lion Air smoother and more enjoyable.
The Purpose of This Article
The purpose of this article is to provide Lion Air customers with all the information they need regarding the Lion Surabaya Call Center. Our goal is to help you understand what the call center is, what services they offer, and how to reach them. We aim to make your travel experience with Lion Air more convenient and stress-free.
Who Is This Article For?
This article is for anyone planning to travel on Lion Air who wants to learn more about their call center. Whether you’re a first-time traveler or a frequent flier, this guide will provide you with all the information you need to know about the Lion Surabaya Call Center, including how to reach them and what services they offer.
Why Should You Read This Article?
By reading this article, you will have a clear understanding of the Lion Surabaya Call Center and how they can help you. We have included all the information you need to know about the call center, from their contact information to the services they provide. By the end of this guide, you will be equipped with all the information you need to have the best possible experience with Lion Air.
What Is Lion Surabaya Call Center?
Lion Surabaya Call Center is a customer service center operated by Lion Air. This center was established to help customers with various inquiries regarding their flights and bookings. The center provides assistance and customer support through various communication channels such as phone, email, and social media. The call center is staffed with trained professionals who can handle queries and provide solutions to a variety of problems.
How to Contact Lion Surabaya Call Center?
If you have a question, concern or need assistance from the Lion Surabaya Call Center, there are several ways you can contact them. You can reach them through their phone number, email or social media handles.
Phone Number
The Lion Surabaya Call Center can be reached through their contact number at +62 21 6379 8000. This line is available to customers 24/7. When calling the Lion Surabaya Call Center, kindly have your booking details ready for a more efficient and faster response.
Email Address
You can also reach the Lion Surabaya Call Center by sending an email to customer_first@lionair.co.id. This channel is ideal for non-urgent inquiries such as queries on flight schedules, booking cancellations and other booking changes.
Social Media
Customers can also contact the Lion Surabaya Call Center through their social media handles – Facebook, Twitter and Instagram. These channels are ideal for quick and general queries.
Services Offered by Lion Surabaya Call Center
Lion Surabaya Call Center provides various services to Lion Air customers. These services include booking of flights, managing bookings, adding baggage, selecting seats, checking-in and change of flight schedules. The call center also handles complaints, feedback and inquiries from customers.
Bookings and Managing Bookings
The Lion Surabaya Call Center allows customers to make and manage their bookings. The service is available 24/7, and customers can request for changes in their bookings, such as flight schedules and destinations. Lion Air customers can also make multiple bookings using their registered account.
Baggage
Customers can also add baggage allowances to their bookings through the Lion Surabaya Call Center. Passengers can add additional baggage or they can pay for excess baggage. Additional fees apply for extra baggage.
Selecting Seats
The Lion Surabaya Call Center allows passengers to choose their preferred seats during booking. Passengers can also request for a seat change after their booking has been confirmed.
Check-In
Passengers can check-in through the Lion Surabaya Call Center or the Lion Air website. Customers can also choose to check-in at the airport. Check-in opens 24 hours before the flight’s departure time and closes 4 hours before take-off.
Change of Flight Schedules
The Lion Surabaya Call Center allows passengers to change their flight schedules. Customers can request for a change in their flight schedule up to 2 hours before the departure time of their original flight. Change fees may apply for changes made within 24 hours of the flight’s departure time.
Complaints, Feedback and Inquiries
The Lion Surabaya Call Center also handles feedback, complaints and inquiries from customers. If you have any feedback or complaints about your experience with Lion Air or the call center, you can reach them through their contact channels. The call center will do its best to resolve your concerns as soon as possible.
Frequently Asked Questions (FAQs)
1. What is Lion Surabaya Call Center?
Lion Surabaya Call Center is a customer service center operated by Lion Air. It serves as a platform for customers to seek assistance and answers to their queries regarding their bookings and flights.
2. What services are offered by Lion Surabaya Call Center?
The Lion Surabaya Call Center offers various services such as booking of flights, managing bookings, adding baggage, selecting seats, checking-in and change of flight schedules. The call center also handles complaints, feedback and inquiries from customers.
3. How can I contact Lion Surabaya Call Center?
You can contact the Lion Surabaya Call Center through their phone number, email or social media handles.
4. Is the call center available 24/7?
Yes, the Lion Surabaya Call Center is available to customers 24/7.
5. Can I make a booking through the Lion Surabaya Call Center?
Yes, you can make a booking through the Lion Surabaya Call Center or Lion Air’s website.
6. Can I add baggage allowance through the call center?
Yes, you can add baggage allowance through the Lion Surabaya Call Center.
7. Can I change my flight schedule through the Lion Surabaya Call Center?
Yes, you can change your flight schedule through the Lion Surabaya Call Center.
8. How can I make a complaint or give feedback to Lion Surabaya Call Center?
You can make a complaint or give feedback to the Lion Surabaya Call Center through their contact channels – phone, email or social media.
9. Can I select my preferred seats through the call center?
Yes, you can select your preferred seats through the Lion Surabaya Call Center.
10. Can I check-in through the call center?
Yes, you can check-in through the Lion Surabaya Call Center or the Lion Air website.
11. What if I miss my flight?
If you miss your flight, you need to contact the Lion Surabaya Call Center immediately to reschedule your flight.
12. Does Lion Surabaya Call Center offer refunds?
Yes, Lion Surabaya Call Center offers refunds based on the terms and conditions of your booking.
13. Is it mandatory to call the Lion Surabaya Call Center to make changes to my booking?
No, you can make changes to your booking through the Lion Air website or mobile app. However, if you encounter any difficulties or have any inquiries, you can contact the Lion Surabaya Call Center for assistance.
Conclusion
The Lion Surabaya Call Center is an essential tool for Lion Air customers who need assistance with their bookings and flights. Whether you need to make a booking, change your schedule, or add baggage allowance, the call center is there to assist you.
We hope that this guide has provided you with all the information you need to know about the Lion Surabaya Call Center. By following the steps provided, you can easily reach the call center and get the help you need.
Take Action Now!
If you have any inquiries, don’t hesitate to reach out to the Lion Surabaya Call Center through their contact channels. Additionally, we recommend that you bookmark this guide for easy reference in the future.
Disclaimer
This article is for informational purposes only. We have done our best to provide accurate and up-to-date information at the time of writing. However, we recommend that you double-check any information you obtain from this article. Additionally, all information provided is subject to change without notice. We do not take any responsibility for any loss or damages resulting from the use of this information.
| Item | Description |
|---|---|
| Service | Customer Support |
| Operating Hours | 24/7 |
| Contact Number | +62 21 6379 8000 |
| Email Address | customer_first@lionair.co.id |
| Social Media Handles | Facebook, Twitter and Instagram |