Introduction
Welcome to our comprehensive guide on Lion Air Surabaya Call Center. In this article, we will provide you with all the essential information you need to know about the airline’s call center services, including its contact numbers, operating hours, and other vital details.
Whether you need assistance with your booking, want to make a reservation, or have a query about your flight, Lion Air Surabaya’s call center is always ready to help. In the following sections, we will delve deeper into the airline’s call center operation and provide you with all the necessary details.
Why Is Lion Air Surabaya Call Center Important?
Lion Air Surabaya’s call center is essential for customers who need to book a flight, make changes to their reservation, or simply have a query about their booking. The call center provides efficient and reliable assistance to ensure that customers’ needs are met promptly and effectively.
With the airline’s call center, customers can easily make flight reservations, receive flight information, and make changes to their bookings without having to visit the airline’s offices physically. The call center’s operation hours are extended to cover all major time zones, ensuring that customers can book or make changes to their bookings at any time of the day.
Now, let’s dive deeper into the airline’s call center services and its operation.
About Lion Air Surabaya
Lion Air Surabaya is one of the leading airlines in Indonesia, with a fleet of over 110 aircraft that serves more than 126 destinations in Asia, Australia, and the Middle East. The airline has been in operation since 1999 and has grown steadily over the years to become one of the largest airlines in Indonesia.
Lion Air Surabaya is known for its affordable and reliable flight services, making it a popular choice among travelers within the region. With its extensive route network and modern fleet, the airline aims to provide its customers with the best flying experience possible.
Lion Air Surabaya Call Center Contact Numbers
For customers who need to contact Lion Air Surabaya’s call center, the following are the airline’s contact numbers:
| Country | Call Center Number |
|---|---|
| Indonesia | 021-63798000 |
| Malaysia | +603-7841 5333 |
| Singapore | +65-6339 1922 |
| Australia | 13-15-58 |
| China | +86-400-830-2355 |
Customers can call the airline’s call center number toll-free from the designated countries or regions. For other countries, standard charges may apply.
Lion Air Surabaya Call Center Operating Hours
The airline’s call center operates 24/7, seven days a week, to provide customers with timely assistance. Customers can call the number mentioned above at any time of the day to make reservations, request flight information, or make changes to their bookings.
How to Book a Flight with Lion Air Surabaya Call Center?
If you want to book a flight with Lion Air Surabaya’s call center, you can do so by calling the airline’s contact number mentioned above. A customer service representative will assist you in making your booking, providing you with all the necessary information, and helping you choose the best flight for your needs.
You can also book your flight by providing your details to the customer service representative, including your departure and arrival destinations, travel dates, and the number of passengers traveling with you. The customer service representative will then provide you with a list of available flights that match your preferences, and you can choose the best one for you.
How to Make Changes to Your Booking with Lion Air Surabaya Call Center?
If you need to make changes to your booking, you can do so by calling the airline’s call center number provided above. You will need to provide your booking details to the customer service representative, who will assist you in making the necessary changes. You may need to pay a fee if your booking needs to be changed.
FAQs
Q1: What is Lion Air Surabaya’s baggage policy?
A1: The airline’s baggage policy varies depending on the route and travel class. Customers are advised to check the airline’s website for detailed information on the baggage policy.
Q2: Can I cancel my booking with Lion Air Surabaya?
A2: Yes, customers can cancel their bookings with Lion Air Surabaya. However, cancellation fees may apply depending on the fare type and when the cancellation is made.
Q3: What is Lion Air Surabaya’s customer service email address?
A3: The airline’s customer service email address is customercare@lionair.co.id
Q4: How do I check the status of my flight with Lion Air Surabaya?
A4: Customers can check their flight status by visiting the airline’s website or calling the airline’s call center.
Q5: Does Lion Air Surabaya provide in-flight meals?
A5: Yes, Lion Air Surabaya provides in-flight meals for its customers. However, the availability and menu may vary depending on the route and travel class.
Q6: Can I request a special meal on my Lion Air Surabaya flight?
A6: Yes, customers can request a special meal when making their booking or by contacting the airline’s call center.
Q7: What is Lion Air Surabaya’s check-in policy?
A7: The airline’s check-in policy may vary depending on the route and travel class. Customers are advised to check the airline’s website for detailed information on the check-in policy.
Q8: Can I check-in online with Lion Air Surabaya?
A8: Yes, customers can check-in online with Lion Air Surabaya. Online check-in is available up to 24 hours before the scheduled departure time.
Q9: What is Lion Air Surabaya’s frequent flyer program?
A9: The airline’s frequent flyer program is called Lion Air Miles. Customers can earn miles when flying with Lion Air Surabaya or its partner airlines.
Q10: Can I request a refund for my Lion Air Surabaya booking?
A10: Yes, customers can request a refund for their Lion Air Surabaya booking. However, refund policies may vary depending on the fare type and when the refund request is made.
Q11: Does Lion Air Surabaya provide wheelchair assistance?
A11: Yes, Lion Air Surabaya provides wheelchair assistance for customers with disabilities or who have difficulty walking.
Q12: Can I bring a pet on board with Lion Air Surabaya?
A12: Yes, customers can bring a pet on board with Lion Air Surabaya. However, pet policies may vary depending on the route and travel class.
Q13: What is Lion Air Surabaya’s flight change policy?
A13: The airline’s flight change policy may vary depending on the fare type and when the changes are made. Customers are advised to check the airline’s website for detailed information on the flight change policy.
Conclusion
We hope that this comprehensive guide on Lion Air Surabaya Call Center has provided you with all the essential information you need to know about the airline’s call center operation. From the airline’s contact numbers to its baggage policy, we have covered everything you need to know to make your travel experience hassle-free and enjoyable.
If you need any further assistance, feel free to contact Lion Air Surabaya’s call center, and an experienced customer service representative will be happy to assist you.
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Disclaimer
The contents of this article are for informational purposes only and do not constitute legal, professional, or commercial advice. While we make every effort to ensure that the information provided is accurate and up-to-date, we make no warranties or representations regarding the completeness, accuracy, reliability, suitability, or availability of the information contained in this article. Any reliance you place on such information is strictly at your own risk.