An Overview of Lion Air Pekanbaru Call Center
🦁 Lion Air is a budget airline based in Indonesia that operates domestic and international flights. It was established in 1999 and has since become one of the biggest airlines in Southeast Asia. Lion Air Pekanbaru is one of its significant branches, serving the Riau province in Sumatra Island. The airline has established a call center to assist passengers with their queries and complaints.
In this article, we’ll take you through everything you need to know about Lion Air Pekanbaru call center. From its services, contact information, operating hours, to frequently asked questions, we’ve got you covered.
About Lion Air Pekanbaru
🏙️ Located in Pekanbaru, Riau, Lion Air Pekanbaru provides air transportation services to various cities throughout Indonesia, such as Jakarta, Surabaya, and Denpasar. The airline operates from Sultan Syarif Kasim II International Airport, handling thousands of passengers daily.
Since its inception, Lion Air Pekanbaru has been committed to providing its customers with quality services at affordable prices. The airline has been recognized for its excellent cabin crew, comfortable seating, and incredible onboard experience. Moreover, the airline has invested heavily in technology to ensure that customers have a seamless booking and traveling experience.
The Services Offered by Lion Air Pekanbaru Call Center
📞 Lion Air Pekanbaru call center provides a range of services to passengers, including:
| Service | Description |
|---|---|
| Booking assistance | Helps customers book flights, change flight schedules, and provide information on flight availability. |
| Baggage assistance | Assists passengers in tracking lost baggage, claiming damaged baggage, and handling excess baggage. |
| Flight schedule information | Provides information on flight schedules and changes, delays, and cancellations. |
| Fare information | Provides information on ticket prices, discounts, and promotions. |
| Complaints handling | Addresses complaints about the airline’s services, such as rude staff, delays, cancellations, and lost baggage. |
Contact Information for Lion Air Pekanbaru Call Center
📞 You can contact Lion Air Pekanbaru call center through several channels, including:
| Contact Method | Contact Details |
|---|---|
| Telephone | Call +62 761 23577 or +62 21 6379 8000 |
| Email cs@lionair.co.id or riau@lionair.co.id | |
| Social media | Reach out to Lion Air’s Facebook or Twitter page. |
Operating Hours for Lion Air Pekanbaru Call Center
🕰️ Lion Air Pekanbaru call center operates seven days a week, from 6:00 am to 10:00 pm. You can contact the call center at any time within these hours.
Frequently Asked Questions (FAQs)
1. Can I change my flight schedule through Lion Air Pekanbaru call center?
Yes, you can. The call center provides assistance with changing flight schedules and other booking-related queries.
2. What is the contact information for Lion Air Pekanbaru?
You can reach Lion Air Pekanbaru call center through telephone, email, or social media. The details are provided earlier in this article.
3. Does Lion Air Pekanbaru offer refunds?
Yes, Lion Air Pekanbaru offers refunds for cancellations made within the airline’s policy. You can contact the call center for assistance.
4. What is the baggage allowance on Lion Air Pekanbaru?
The baggage allowance depends on the ticket class and route. You can check the baggage allowance on the airline’s website or contact the call center for assistance.
5. Can I pre-book my meals on Lion Air Pekanbaru?
Yes, you can pre-book your meals on Lion Air Pekanbaru. You can do this during the booking process or contact the call center for assistance.
6. What is the check-in policy for Lion Air Pekanbaru?
The check-in policy depends on the ticket class, route, and departure time. You can check the check-in policy on the airline’s website or contact the call center for assistance.
7. What is the cancellation policy for Lion Air Pekanbaru?
Lion Air Pekanbaru has a cancellation policy that varies depending on the ticket class and route. You can check the cancellation policy on the airline’s website or contact the call center for assistance.
8. Can I upgrade my ticket on Lion Air Pekanbaru?
Yes, you can upgrade your ticket on Lion Air Pekanbaru. You can do this during the check-in process or contact the call center for assistance.
9. What is the reservation code on Lion Air Pekanbaru?
The reservation code, also known as a booking code or PNR, is a unique six-character code that identifies your flight booking. You can find the reservation code in your booking confirmation email or ticket.
10. Can I travel with my pet on Lion Air Pekanbaru?
Yes, Lion Air Pekanbaru allows passengers to travel with pets. However, you need to inform the airline beforehand and follow the airline’s pet policy.
11. What are the ticket classes on Lion Air Pekanbaru?
Lion Air Pekanbaru offers three ticket classes, namely Economy Class, Premium Economy Class, and Business Class.
12. What is the in-flight entertainment on Lion Air Pekanbaru?
Lion Air Pekanbaru provides in-flight entertainment, such as movies, music, and TV shows, on some of its flights. However, the availability of in-flight entertainment depends on the ticket class and route.
13. What is the loyalty program on Lion Air Pekanbaru?
Lion Air Pekanbaru has a loyalty program called Lion Air Passport Club. The program allows passengers to earn points and redeem them for flight tickets or other benefits.
Conclusion
👏 In conclusion, Lion Air Pekanbaru call center is a vital resource for passengers who need assistance with their bookings, baggage, flight schedules, and complaints. We hope that this guide has provided you with all the information you need to know about Lion Air Pekanbaru call center.
If you have any further queries or require additional assistance, you can always contact the call center through the contact details provided in this article. So, pack your bags, book your tickets, and fly with Lion Air Pekanbaru!
Disclaimer
💼 This article is not affiliated with Lion Air Pekanbaru or any of its branches. The information provided in this article is based on research and personal experience and is subject to change. Please check with Lion Air Pekanbaru’s official website or contact the call center for the latest information and policies.