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π¦ Have you ever heard of Lion Air Malang or needed to contact their call center for any reason? If so, you might have some questions or need more information about this airline and their services. That’s why we’ve created this article to provide you with all the answers you need about Lion Air Malang, their call center, and their operations. In this article, we’ve covered everything from their history and flight schedules to their customer service and safety policies. So, let’s dive into the world of Lion Air Malang and discover all the details you need to know!
What is Lion Air Malang?
Lion Air Malang is a regional airline based in Malang, Indonesia. It is part of the Lion Air Group, which operates Lion Air, Wings Air, Batik Air, and Lion Bizjet. Lion Air Malang was founded in 2013 and started operating flights in 2014. The airline is focused on providing affordable and reliable air travel to people in the East Java region of Indonesia. They currently operate several routes from Malang to different destinations in Indonesia.
History of Lion Air Malang
π Lion Air Malang was founded in 2013 by Rusdi Kirana, the co-founder of Lion Air Group. The airline started operating flights in 2014 with one aircraft and three routes. Since then, they have expanded their fleet and network to cover more destinations in Indonesia. Lion Air Malang has also established a call center to provide customer support and ticket booking services to their passengers.
Flight Schedules and Destinations
| Destination | Flight Frequency |
|---|---|
| Surabaya (SUB) | 6 flights/day |
| Denpasar (DPS) | 3 flights/week |
| Yogyakarta (JOG) | 2 flights/day |
| Bandung (BDO) | 1 flight/day |
| Jakarta (CGK) | 1 flight/day |
π« Lion Air Malang currently operates flights to five destinations in Indonesia: Surabaya, Denpasar, Yogyakarta, Bandung, and Jakarta. Their flight frequency varies depending on the destination, with up to six flights per day for Surabaya and one flight per day for Jakarta. Lion Air Malang also offers connecting flights to other destinations within the Lion Air Group network.
Customer Service and Call Center
π Lion Air Malang has established a call center to provide customer support and ticket booking services to their passengers. The call center is available 24/7 and can be reached at +62 813-3708-8999. They also have a customer service email address for inquiries and feedback: customer_care@lionair.co.id. Lion Air Malang is committed to providing excellent customer service and ensuring the satisfaction of their passengers.
Safety Policies and Procedures
π Lion Air Malang follows strict safety policies and procedures to ensure the safety and well-being of their passengers. Their aircraft are regularly inspected and maintained to the highest standards. They also provide safety instructions and emergency procedures to their passengers before each flight. In addition, Lion Air Malang follows all safety regulations and guidelines established by the Indonesian aviation authorities.
Baggage Allowance and Fees
πΌ Lion Air Malang allows passengers to bring one piece of carry-on baggage with a maximum weight of 7 kg and one piece of checked baggage with a maximum weight of 20 kg. Additional baggage or excess weight may be subject to additional fees. Passengers are advised to check the Lion Air Malang website or contact their call center for more information on baggage allowance and fees.
In-Flight Services and Amenities
βοΈ Lion Air Malang offers in-flight services and amenities to ensure the comfort and convenience of their passengers. Depending on the flight duration, they may provide meals or snacks, beverages, and in-flight entertainment. Passengers can also purchase additional amenities such as blankets, pillows, and headphones.
Payment Methods and Booking Options
π³ Lion Air Malang accepts various payment methods for ticket purchases, including credit cards, bank transfers, and e-wallets. Passengers can book their tickets through the Lion Air Malang website, mobile app, or call center. They can also purchase tickets from Lion Air Group ticketing offices or authorized travel agents.
Frequently Asked Questions (FAQs)
Q1: What is the Lion Air Malang call center number?
π The Lion Air Malang call center number is +62 813-3708-8999.
Q2: What destinations does Lion Air Malang serve?
π« Lion Air Malang currently serves five destinations in Indonesia: Surabaya, Denpasar, Yogyakarta, Bandung, and Jakarta.
Q3: What is the baggage allowance for Lion Air Malang?
πΌ Lion Air Malang allows one piece of carry-on baggage with a maximum weight of 7 kg and one piece of checked baggage with a maximum weight of 20 kg.
Q4: How can I book a ticket with Lion Air Malang?
π³ You can book a ticket with Lion Air Malang through their website, mobile app, call center, ticketing offices, or authorized travel agents.
Q5: What payment methods does Lion Air Malang accept?
π³ Lion Air Malang accepts credit cards, bank transfers, and e-wallets for ticket purchases.
Q6: What in-flight services does Lion Air Malang offer?
βοΈ Depending on the flight duration, Lion Air Malang may provide meals or snacks, beverages, and in-flight entertainment. Passengers can also purchase additional amenities such as blankets, pillows, and headphones.
Q7: What are Lion Air Malang’s safety policies and procedures?
π Lion Air Malang follows strict safety policies and procedures to ensure the safety and well-being of their passengers. Their aircraft are regularly inspected and maintained to the highest standards. They also provide safety instructions and emergency procedures to their passengers before each flight. In addition, Lion Air Malang follows all safety regulations and guidelines established by the Indonesian aviation authorities.
Q8: What is the check-in process for Lion Air Malang?
π₯ Passengers can check-in for Lion Air Malang flights through their website, mobile app, self-service kiosks, or check-in counters at the airport. The check-in process opens two hours before the scheduled departure time and closes 45 minutes before for domestic flights and 60 minutes before for international flights.
Q9: What is Lion Air Malang’s cancellation and refund policy?
π Lion Air Malang has a cancellation and refund policy for their tickets. The policy varies depending on the type of ticket and the time of cancellation. Passengers are advised to check the Lion Air Malang website or contact their call center for more information.
Q10: Does Lion Air Malang have a frequent flyer program?
π¦ Yes, Lion Air Malang has a frequent flyer program called Lion Air Passport. Passengers can earn points for their flights and redeem them for free tickets, upgrades, or other rewards.
Q11: Does Lion Air Malang offer group bookings?
π₯ Yes, Lion Air Malang offers group bookings for 10 or more passengers. Passengers can contact their call center or ticketing offices for more information and special rates.
Q12: What is Lion Air Malang’s carry-on baggage policy?
πΌ Lion Air Malang allows one piece of carry-on baggage with a maximum weight of 7 kg and maximum dimensions of 40 x 30 x 20 cm.
Q13: What is the difference between Lion Air Malang and Lion Air?
π¦ Lion Air Malang is a regional airline based in Malang, Indonesia, and part of the Lion Air Group. Lion Air is the main airline of the group, operating both domestic and international flights from Jakarta Soekarno-Hatta International Airport.
Conclusion: Fly with Lion Air Malang Today!
π We hope that this article has answered all your questions and provided you with all the information you need about Lion Air Malang and their call center. Whether you’re planning to book a flight, need to contact their customer service, or just want to learn more about this airline, we’ve got you covered. Lion Air Malang is a reliable and affordable airline that offers great services and amenities to their passengers. So, why not fly with them on your next trip to Indonesia? Book your ticket today and experience the best of Lion Air Malang!
Disclaimer: Important Information
π’ The information provided in this article is accurate at the time of writing and is subject to change without notice. We have made every effort to ensure the accuracy and completeness of the information, but we cannot guarantee that all the information is correct or up-to-date. Passengers are advised to check the Lion Air Malang website or contact their call center for the latest information on flights, schedules, services, and policies. We are not affiliated with Lion Air Malang or any other airlines and do not endorse or promote any specific airline or service. This article is for informational purposes only and should not be considered as professional advice or recommendation. We are not responsible for any actions or decisions taken based on the information provided in this article.